Never Fully Dressed Reviews 

19,929
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,410 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the clothes, highlighting their beautiful designs, unique patterns, and vibrant colors. Many also appreciate the efficient delivery service, noting that orders arrive quickly and are often beautifully packaged. Consumers frequently commend the customer service team for being exceptionally helpful, friendly, and responsive, providing excellent support. However, some customers noted issues with items arriving with defects or not matching expectations from photos. A few also experienced slow customer service responses or delays in receiving refunds and return confirmations, which caused some hesitation for future orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the amazing quality, fantastic designs, and vibrant... See more

Quality

Customers generally express satisfaction with the quality of clothing, praising amazing designs, vibrant... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and efficient... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with quick... See more

Customer service

People report positive experiences with customer service, highlighting the staff as extremely friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, I am very satisfied with this dress! Everything looks exactly as pictured. I bought a US size 4 and 6 to compare sizing. While I am usually a size 4, I lean more pear shaped and can sometimes... See more

Company replied

Rated 4 out of 5 stars

A star taken off solely because the dress took longer to arrive than expected. I bought a wrap dress in a beautiful blue shade. I took my time trying it on. Correct bra, correct shoes etc. Its ruche... See more

Company replied

Rated 4 out of 5 stars

Great blouse I ordered after seeing it on This Morning however when it arrived it had a hole in the front section. I contacted the company and whilst they came back to me quite promptly I was only off... See more

Company replied

Rated 4 out of 5 stars

I ordered two beautiful dresses that arrived as promised. Unfortunately had to return as sizes were wrong. Process of return was easy and smooth and company was helpful in keeping me informed re the... See more

Company replied


Company details

  1. Clothing Store
  2. Women's Clothing Store

About Never Fully Dressed

Written by the company

The fashion brand that makes you feel as amazing as you are... ✨ Fun colour palette, exclusive prints and impressive quality in sizes (UK 6 - 24) (US 2-20). NFD is the home of multi-wear, check out our famous styling videos on Instagram! SHOP NEWNESS SHOP DRESSES SHOP NFD CLASSICS NFD LOYALTY NFD INSTAGRAM CONTACT NFD

Never Fully Dressed

Written by the company

Fancy earning points while you shop?! Sign up to our loyalty programme to earn points & NFD vouchers!
We reward our lovely customers with our impressive Loyalty scheme! Sign up today and start earning points to spend online & in-store 💞

We ship worldwide 🚀✨

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙
NFD prioritise every order and ensures a fast dispatch process. Our customer support is available 6 days a week via Live chat & WhatsApp to support with sizing/styling and more 💕

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(19,929)

1,454 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Store in the village is excellent size inclusive

I was at your store in nyc the staff was amazing . I love that they wear the clothes ,so you can see how stuff looks like on .Makes you want to buy what they are wearing . The staff at store were super helpful and accommodating. I love how all the pieces are so bright and the sizing is excellent . Will continue to shop there from now on .Your size inclusivity is beyond compare , fluffy girls have money to spend and we want to look nice and trendy .

18 June 2026
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Reply from Never Fully Dressed

Hi Doris, we love this, thank you for sharing ❤️ I have passed onto our NYC team, they are the best!

Rated 5 out of 5 stars

I would highly recommend any item from…

I would highly recommend any item from NFD amazing quality. So much choice and stunning designs!

Every item I own makes me feel confident and classy!! 🙌🏻😍

18 June 2026
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Reply from Never Fully Dressed

Love love love Dionne, thank you for sharing such a lovely review ❤️

Rated 1 out of 5 stars

Unfortunately you sent the wrong size…

Unfortunately you sent the wrong size plus your sizes are not consistent

17 June 2026
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Reply from Never Fully Dressed

Hi Denise, thank you for your feedback. I can see that you have ordered the same size in the matching set, could you let us know which size was sent incorrectly so that we can resolve this for you. We have a sizing guide available on product listings, hopefully this helps for next time ♡

Rated 5 out of 5 stars

My experience is always great I live in…

My experience is always great I live in jersey still always quick delivery and easy returns if size is wrong .iv been shopping with NFD for a long time now I love there cool sexy vibe colours styles always ahead of the game! With shapes prints etc a really great all round company always exciting can’t wait to go out Saturday evening to wear my latest buys 👌👍😜💜

18 June 2026
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Reply from Never Fully Dressed

Ah this is the best Karen ❤️ thank you for sharing & for being part of our NFD community, we are very lucky

Rated 5 out of 5 stars

NFD clothes are unique and exciting

NFD clothes are unique and exciting. I anticipate new stock like a child looking forward to Christmas! Beautifully made, they are inclusive of all ages and sizes. The dresses, blouses and other coords .ake me feel special when I wear them and get great comments xxx

18 June 2026
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Reply from Never Fully Dressed

Karen, we LOVE this ❤️ What an amazing review, thank you for taking the time to send, I have shared with the wider team too!

Rated 2 out of 5 stars

Awful fit

Awful fit, quality and a price that does not match. Have returned my order but received no confirmation via NFD about the status of my return despite sending the order back nearly a week ago now. Don’t buy if you can avoid it.

17 June 2026
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Reply from Never Fully Dressed

Hi Karen, thank you for taking the time to feedback. Sorry to hear this, as one of our best selling styles we are sorry this didn't work for you.

I can see your refund was issued on the 3rd July with email confirmation sent over, please do let us know if this isn't received 🌟

Rated 2 out of 5 stars

Disappointed to find the matching suit…

Disappointed to find the matching suit of striped shorts and shirt set was a different tone of red colour when received!

17 June 2026
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Reply from Never Fully Dressed

Hi Kirsty, thank you for your feedback, sorry to hear this. We would love to review further if you are ok to share images to love@neverfullydressed.com

Rated 5 out of 5 stars

I have been buying Never Fully Dressed…

I have been buying Never Fully Dressed this past few years and everyime I wear their clothes someone asks where I got it from so NFD has amassed loads of new customers from me... Their clothing outshine any other clothing brand... Amazing💕... Have just dealt with customer service due to missing item and they have been fantastic replacing my order immediately... Thank U NFD...U R the best *****

26 June 2026
Unprompted review
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Reply from Never Fully Dressed

ahhh this is so kind, our community are truly the best, we are very lucky ❤️ thank you for sharing an amazing review

Rated 1 out of 5 stars

Dodgy refund system

If I could give zero stars I would. I ordered 4 items and returned all of them on the same day due to quality. All 4 dresses were sent back in the same package, a week later I only received a refund for 2 dresses as they claimed they only got 2 back.

Given that all 4 were in the same package, I am not sure how that is possible. They ask me for proof of weight which I don't have as it was an in post return.

Then they stop replying to my emails and have opened an investigation before they refund me the reaminder. I can see other customers have experienced the same, partial or delayed refund, something is certainly a bit fishy and now we have to wait and let them hang onto our money whilst they investigate their frankly dodgy warehouse return process.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

NFD quick and easy refunds

I ordered the Studded T Shirt in white, it was beautiful. However, the tag on the side (under armpit) made a tiny hole in it. I got in touch with NFD Customer Service, and was given options to either return the item and get a full refund, swap the item, or get a partial discount. I returned the T Shirt and got my refund very quickly. After a week I decided that I will order the studded T Shirt again but in smaller size, as have not found a tee as got out there in terms of style. The new T Shirt had the same problem when it arrived. This time I asked for a partial refund and Customer Service sorted it very quickly once again. Lovely and genuinely willing to help. Thank you.

22 June 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Ana, sorry to hear this when it comes to the studded t-shirts, I have passed this onto our dispatch teams to review. Glad to hear everything was sorted for you and thank you for taking the time to send a review ❤️

Rated 2 out of 5 stars

I am waiting for customer services to…

I am waiting for customer services to respond to me - I’ve been trying all week…
You sent me one incomplete response and I’ve been contacting you ever since to send this dress back before I go away.
I’m really disappointed not to have heard from you. I’ve emailed 3 times now and messaged on you Facebook messenger with no response to date - now I’m trying here.
It’s actually too late for me to return the dress before my holiday now - I just wanted to return it and get my money back …

25 June 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Emma, thank you for your feedback. I am unable to see your email to our Customer Service team. Happy to review your refund as you were within the returns window, can you please email love@neverfullydressed.com

Rated 4 out of 5 stars

Nice quality clothes

You have a nice variety of clothes colours and styles, it would be nice to have more matching items

19 May 2026
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Reply from Never Fully Dressed

Thank you for your feedback Tania, we have lots of matching styles online and also match pieces together to help you outfit build ❤️

Rated 1 out of 5 stars

Poor returns and refunds

Poor returns and refunds. My return was delivered on the 11th June and still awaiting refund. 2nd time now refunds have been very slow.

25 June 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Gemma, thank you for your feedback. I can see your refund was issued on the 26th June ♡

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