Dear All, I am so disappointed I could not get any support. I typed my query in the message box but it did not get sent through. The expected chat with the support team never started for some st... See more
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See what reviewers are saying
By using the chatroom, I got quickly contact & got the answer for mig question in no time. Perfect for me!!!
This useless piece of garbage so-called "Nem ID" keeps forcing me to using it, whenever I am about to order something such as buying some games on Steam, whenever I wanted to some games, or order so... See more
Not helpful - living abroad, requesting a NemID online, doesn’t go through, being told to travel to Denmark to fix the problem. Really ?!!? No!! Issue solved at MitID.dk, scanning the passport and voi... See more
2.2
Poor
2K reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Very polite and helpfull.
28 July 2020
Unprompted review
Reply from NemID
Hi Vale
Thank you very much for the great review. I am pleased that we were able to help you. Have a nice day.
Best regards,
Lise
Really bad service
Really bad service. I had ordered a new NemId card after having been robbed on a vacation and I had to return to Denmark to restore my NemId before continuing on my holidays. However, someone in the NemId office accidentally cancelled the card that was on route to my mailbox. No explanation, just a "sorry, you have to find another solution".
28 July 2020
Unprompted review
Reply from NemID
Hi Lars
Thank you very much for the review. I am really sorry for this experience. I would like to look into what actually happened and would appreciate if you could give me some more information. Please write to me on nemid-trustpilot@nets.eu.
Best regards,
Lise
Reply from NemID
Hi Inge Marie
Thank you very much for the great review. Great that we were able to provide the solution needed. Have a nice day.
Best regards,
Lise
Quickly and immediate assistance that…
Quickly and immediate assistance that solved the problem so far.
24 July 2020
Unprompted review
Reply from NemID
Hi Torsten
Thank you very much for the great review. I am so pleased to read about your good experience. Thank you very much for sharing this. Have a nice day.
Best regards,
Lise
Fast and 100 % useful service through…
Fast and 100 % useful service through chat. High fives to Louise from the Support
24 July 2020
Unprompted review
Reply from NemID
Hi Thomas
Thank you very much for the great review. I am pleased that we were able to help you with your problem. Have a nice day.
Best regards,
Lise
Quick service with a great support-lady…
Quick service with a great support-lady at the other end. Super easy
22 July 2020
Unprompted review
Reply from NemID
Hi Annika
Thank you very much for the great review. Glad that we were able to help with your issue. Have a nice day.
Best regards,
Lise
Quick and good support
15 July 2020
Unprompted review
Reply from NemID
Hi Kim
Thank you very much for the great review. I am pleased that we were able to help. Have a nice day.
Best regards,
Lise
Reply from NemID
Hi Fredy
Thank you very much for the review and sorry that we were unable to help. Have a nice day.
Best regards,
Lise
Fine and fast service
13 July 2020
Unprompted review
Reply from NemID
Hi Jørgen
Thank you very much for the great review. I am glad that we were able to help. Have a nice day.
Best regards,
Lise
misinformation and poor technical solutions
A lot of misinformation and poor technical solutions.
10 July 2020
Unprompted review
Reply from NemID
Hi Cecilie
Thank you very much for taking to time to give us a review.
Best regards,
Lise
Improvements needed!!
The customer service was great, very helpful.
The website though is terrible. Slowly working, the buttons don't work properly, had to press 5times send button until it was sent. I am sure there is a lot of work that needs to be done from the IT perspective.
10 July 2020
Unprompted review
Reply from NemID
Hi Michaela
Thank you very much for the review. I am not aware of any problems with our website but I will pass on the information. Thank you very much for sharing this.
Best regards,
Lise
Phonesupport threw me off 1-3 minutes…
Phonesupport threw me off 1-3 minutes in during the waiting 6 times in a row. Online chat support could not help.
7 July 2020
Unprompted review
Reply from NemID
Hi Anders
Thank you very much for the review. We have had some problems with our phone system. Sorry for that.
Best regards,
Lise
Perfect comunication
Good peaple He answered my questions and I found out what was needed
6 July 2020
Unprompted review
Reply from NemID
Hi Alexandru
Thank you very much for the great review. I am pleased that we were able to help with you issue. Have a nice day.
Best regards
Lise
Nice people but technical issues
Flinke folk i den anden ende, men meget problematisk teknik. Det tog 7 forsøg og 10 minutter at få lov til at stå i kø, og få at vide at der var 30 foran mig. Hele vejen igennem var der reklamer, ventetid på næste besked, og pludselig blev opkaldet afsluttet.
The person I got through to was polite and helpful, but the process to get there was problematic. I had to call them 7 times go through adds and wait times for up to 10 minutes before I even got to the que. 6 of the times my call would be randomly terminated with no error message or warning.
3 July 2020
Unprompted review
Reply from NemID
Hej Bastian
Tak for din anmeldelse. Vi havde desværre lidt problemer med vores telefoner i sidste uge, så derfor var der kø og det betød også at nogle af opkaldene blev afbrudt. Det skal vi selvfølgelig beklage.
Venlig hilsen
Lise
Very Quick and helpful and easy
2 July 2020
Unprompted review
Reply from NemID
Hej Margaret
Thank you very much for the great review. I am glad that we were able to help with your issue. Have a nice day.
Best regards,
Lise
I was really in big trouble bacause I'd…
I was really in big trouble bacause I'd installed the new iOS 14 on my phone and then my NemID App wouldn't work, so I tried there Chat and got hold of Isabella, not the emoji kind of person BUT she just KNEW what to do, very bad weather outside, but she was GOOOD, so now I have to wait till tomorrow to tryout what she told me, Thank you Isabella or Dave (Who really knows??)
Between us I was pretty sure she wanted to send me a Emoji but she kept it professional! B-)
30 June 2020
Unprompted review
Reply from NemID
Hi Marc
Thank you very much for the great review. I am pleased that we were able to help you with your problem. Have a nice day.
Best regards,
Lise
getting new code cards
difficult to get thru and find the correct link but the chatsupport gave exelent guidance
seemed to work despite the chinese war virus pandemia
30 June 2020
Unprompted review
Reply from NemID
Hi Bent
Thank you very much for the review. I am glad that you got the guidance needed. Have a nice day.
Best regards,
Lise
Reply from NemID
Hi Anne
Thank you very much for the great review. Good to hear about your good experience on a monday morning. Have a nice day
Best regards
Lise
Helpful and quick
29 June 2020
Unprompted review
Reply from NemID
Hi Emma
Thank you very much for the great review. I am glad that you got the help that you needed quickly. Have a nice day.
Best regards,
Lise
The chat is slow and I had to press…
The chat is slow and I had to press 'send message' a lot of times till it works
26 June 2020
Unprompted review
Reply from NemID
Hi Pri
Thank you very much for the review. I hope that you got the help that you needed. Next time you can consider using another browser that might help.
Best regards,
Lise
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