Dear All, I am so disappointed I could not get any support. I typed my query in the message box but it did not get sent through. The expected chat with the support team never started for some st... See more
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By using the chatroom, I got quickly contact & got the answer for mig question in no time. Perfect for me!!!
This useless piece of garbage so-called "Nem ID" keeps forcing me to using it, whenever I am about to order something such as buying some games on Steam, whenever I wanted to some games, or order so... See more
Not helpful - living abroad, requesting a NemID online, doesn’t go through, being told to travel to Denmark to fix the problem. Really ?!!? No!! Issue solved at MitID.dk, scanning the passport and voi... See more
2.2
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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fine fine fine
25 June 2020
Unprompted review
Reply from NemID
Hi Ignacio
Thank you very much for the great review. I am glad that we were able to help you. Have a nice day.
Best regards,
Lise
Good support
22 June 2020
Unprompted review
Reply from NemID
Hi A
Thank you very much for the great review. Have a nice day.
Best regards
Lise
The help was as it should be
The help was as it should be. But it did-ten help me
17 June 2020
Unprompted review
Reply from NemID
Hi Brian
Thank you very much for the nice review. I am sorry that we able to fix your problem. Have a nice day.
Best regards,
Lise
Chat webiste is very slow and we need…
Chat webiste is very slow and we need to click the send message box 5 to 6 times, by the time we send the message, agents are leaving the conversation.
17 June 2020
Unprompted review
Reply from NemID
Hi Mamatha
Thank you very much for the review. I am sorry to read about your problems with our Chat support. Sometimes it helps to use another browser.
Best regards,
Lise
Reply from NemID
Hi Malik
Thank you very much for the great review. I will pass on the nice words to Henrik. Have a nice day.
Best regards,
Lise
Another example that monopolies are…
Another example that monopolies are incredible bad.
I ordered NemID 1 month ago. After 14 days I contacted them, and they just said I should wait a few more days.
I contacted them again, and this time I was told a new NemID was sent, because there was a misprint on the first one. I should wait until june 8th.
On June 8th, I was told the expedition time theoretically could be up to june 11th.
Guess what. Today is june 11th. No NemID in my mail.
It is NOT possible to drive by and fetch the card. Even in an emergency, where they have failed. If there were more suppliers, they would provide some service in such situations. But No - there is only 1, owned by the government.
People are powerless. The service does not work, and there is no opther option. The the NemID is now required, ot optional as it was in the beginning.
11 June 2020
Unprompted review
Reply from NemID
Hi Marius-Christian
Thank you very much for the great review. I am pleased that we could help you out. Have a nice day.
Best regards,
Lise
Helped me with what I needed
Helped me with what I needed, answered all questions
4 June 2020
Unprompted review
Reply from NemID
Hi Murray
Thank you very much for the great review. I am pleased that we were able to help with your problem. Have a nice day.
Best regards
Lise
Reply from NemID
Hej Valdemar
Tak for den flotte anmeldelse. Dejligt, at vi kunne hjælpe. Ha' en god dag.
Venlig hilsen
Lise
Really poor customer erhvervsupport
Really poor customer erhvervsupport. It is a labyrinth figuring out how to get through the answering machine and reach a person that can help. Chatroom refused to answer my question as I am not the administrator. Not smart working or time efficient.
27 May 2020
Unprompted review
Reply from NemID
Hi Kris
Thank you very much for the review. We are working under very strict rules in order to provide the best security to your company as well as others. Therefore you have an administrator who can get the needed support. Sorry for the inconvenience.
Best regards
Lise
Amazing website.
19 May 2020
Unprompted review
Reply from NemID
Hi Ayub
Thank you very much for the great review. Have a nice day.
Best regards,
Lise
Unhelpful bureaucracy
Tried to install app on my phone, repeatedly failed after final(second) insertion of code number. Message said Fejl kontakt nemid.nu support. After pushing many numbers as requested, I reached a page that told me to read the original instructions! In desperation I tried chat support, told I was in queue, wait.
At last someone wrote I should write my problem down. Which, of course I did but When I pushed SEND there was message the support person had left the room! Try again!! Frustrating running circles not able to talk to a living person. Bureaucracy at its worst.
15 May 2020
Unprompted review
Reply from NemID
Hi Douglas
Thank you very much for the review. I am sorry to read about you problems. I will instruct the chat supporters to be a little less eager to close down the chats. Hopefully you will try again and get the help that you need.
Best regards,
Lise
Good help
Quick, friendly and clear answer. Good help. Thank you.
Kien Du Thinh
15 May 2020
Unprompted review
Reply from NemID
Hi Kien
Thank you very much for the nice review. I am pleased that we were able to help. Have a nice day.
Best regards,
Lise
I tried to get help with NemId
I tried to get help. They said it would take a while - no mention of how long the waiting time would be. Meanwhile I did something else, and when I returned, the chat was closed...:(
15 May 2020
Unprompted review
Reply from NemID
Hi Jael
Thank you very much. This sometimes happens when we do not get a respond in the chat. Sorry for this. Please try again.
Best regards,
Lise
Found myself without NemID card
Found myself without NemID card, user name, password, however after some 10 min in the customer chat I was all set, awaiting new access by snail mail. Isabella was very helpful and professional. Thank you!
14 May 2020
Unprompted review
Reply from NemID
Hi Florian
Thank you very much for the great review. I am glad that we were able to help you and I will pass on the nice words to Isabella. Have a nice day.
Best regards,
Lise
Fast and quick support
Fast and quick support, no waiting, ready at once and no hesitation about my question. Brillant. Henrik was the name on support.
12 May 2020
Unprompted review
Reply from NemID
Hi Steen
Thank you very much for the great review. I am glad that we were able to help you. Have a nice day.
Best regards
Lise
Chat customer support
Satisfied with the customer support i received on chat.
12 May 2020
Unprompted review
Reply from NemID
Hi M
Thank you very much for the great review. I am glad that we were able to help you. Have a nice day.
Best regards
Lise
super support af Louise
7 May 2020
Unprompted review
Reply from NemID
Hej Benny
Tak for den flotte anmeldelse. Jeg sender de pæne ord videre til Louise. Ha' en god dag.
Venlig hilsen
Lise
Reply from NemID
Hi Lisa
Thank you very much for the great review. I will pass on the nice words to Louise. Have a nice day.
Best regards,
Lise
Reply from NemID
Hi Adrian
Thank you very much for the great review. I am glad that you like our app - it has certainly made things easier. Have a nice day.
Best regards,
Lise
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