Natuzzi Editions Reviews 

4,645
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, often highlighting their friendly and patient approach without pushy sales tactics. The overall service and user experience are frequently described as excellent, with many finding the process smooth and stress-free. Reviewers also commend the outstanding product quality, noting its superiority to other brands. However, some customers noted issues with product quality and after-sales service. A few experienced products developing faults, like reclining chairs not working or sofas being uncomfortable and poorly manufactured. These reviewers reported long waits for repairs, a lack of communication, and little assistance from the company.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Product

Customers had positive experiences with product, often praising the outstanding quality of sofas and chairs,... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness, knowledge, and... See more

User experience

Users describe positive interactions with user experience, often highlighting a smooth and stress-free... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent customer care throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Liam at the Uddingston store was very helpful. Explained everything clearly, was very professional but very friendly. His patience was appreciated as we had so many questions & requests. He worked out... See more

Rated 5 out of 5 stars

Liam at Uddingston was exceptional. Friendly and efficient with a great knowledge of the products. Very approachable with a lovely, no pressure manner which is conducive to customer relations and sui... See more

Rated 5 out of 5 stars

We came a few months ago and mo was really helpful unfortunately we didnt get the sofa as we was just looking we have returned for the sofa we wanted and Jamie from leeds, was really help ful we found... See more

Rated 5 out of 5 stars

Ash Rana, White City Store - a lovely chap who gave us with personal service, taking the time to talk through all our options. We are currently very happy with the sofa and service we’ve received, and... See more


Company details

  1. Furniture Store
  2. Furniture Manufacturer
  3. Sofa Store

Information provided by various external sources

A Natuzzi sofa brings the Italian quality and design all over the world. Browse the complete catalogue of Natuzzi Editions furniture!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(4,645)

530 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sofa Purchase

Karen in the Uddingston Store was our sales assistant & provided us with excellent detailed product knowledge & was courteous & professional in all aspects.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and respectful

We came a few months ago and mo was really helpful unfortunately we didnt get the sofa as we was just looking we have returned for the sofa we wanted and Jamie from leeds, was really help ful we found the perfect sofa set we needed. At great price, comfy. They dont push themselves on you they just on the back waiting to help you when your needing them.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Really friendly staff

Really friendly staff. I bought my side from Lauren in White City branch. Lauren was very patient, answered all of my questions and explained everything I needed to know. Great service, can’t wait to get my new sofa.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Great showroom experience

A big thank you to Grant again for looking after us so well during our second recent Natuzzi purchase. He was extremely helpful, answered all our questions, and made the ordering process a breeze. Can’t wait for the new sofa to arrive!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

We visited the Natuzzi showroom at the…

We visited the Natuzzi showroom at the Trafford centre last weekend and had a great experience with Aida who helped us pick out just what we wanted and what leather would suit our needs she was very helpful and even visited our home to check the room where the sofa was going for colour matching and layout all in her own time ,she went above and beyond to help us , so a big thank you

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Natuzzi's team.

I can not thank Natuzzi's team enough for all their help in choosing our sofa! We visited the store multiple times and had so many questions, but they were always so friendly and patient with us. Special shoutout to Jacqueline and Gilvanni, especially their amazing store manager, who went above and beyond to assist us. I’ll definitely update my review on the quality of the sofa once it arrives, but for now, I really trust this wonderful team!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Great sofa and service

Great service from Shirley at Uddingston. Spent a great deal of time with us giving us options. The quality of the sofas seem far superior to other brands . Fabulous range of fabrics and leathers to choose from . I would highly recommend.

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Aida

Brilliant customer service from start to finish. Greeted from the moment we walked in and bounced ideas throughout. Aida is a credit to the Natuzzi family

24 May 2026
Unprompted review
Rated 5 out of 5 stars

My experience was made great by the…

My experience was made great by the sales staff especially Rhianna who was professional and considerate. The atmosphere of the store was calm and restorative and I would certainly recommend the shopping experience to friends and family .

24 May 2026
Unprompted review

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