I have always ordered Raw food for my dogs and never a problem. However today 5 bags of food were defrosted, packets of ice were also completely defrosted. I spoke to a lovely lady called Tayla who de... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A little problem with incorrect item received, but Ben @ customer service was extremely courteous & helpful. Following day received corrected item ( & more). Freddie, the Frenchie, ONLY eats NM - apar... See more
Company replied
Always deliver great quality frozen raw food. Competitive price and sometimes free samples/ gifts. The ordering and pausing sydtem is easy. Never thawed as packed for travel appropriately. Thanks for... See more
Company replied
Great food, my dog eats their raw and my cats have been on their wet food for years. Great for sensitive tummies. We’ve had some trouble with the feeding amount since transitioning on to raw, just n... See more
Company replied
Company details
Written by the company
At Nature’s Menu, we’re passionate about providing top-quality, natural pet food, backed by over 40 years of experience in raw feeding. Our products are made from 100% natural ingredients, including real meat, fruits, and vegetables, ensuring your pets get balanced and nutritious meals. We offer a wide range of raw and wet food options suitable for both dogs and cats. Pet owners often praise the benefits they see in their pets, such as shinier coats, improved digestion, and better overall health. Our flexible subscription service makes feeding your pet convenient and cost-effective, with fast and reliable home delivery options. We're committed to helping you provide the very best for your pets.
Contact info
Natures Menu, Falcon Road, Snetterton,, NR16 2FB, Norfolk, United Kingdom
- 0800 018 3770
- info@naturesmenu.co.uk
- www.naturesmenu.co.uk
4.1
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Natures Menu
We're glad you enjoyed our food! We're sorry the delivery day was incorrect. We are reviewing our delivery process to prevent this from happening again in the future!
Natures Menu
First frozen food order today…
First frozen food order today 07/09/2026. The frozen food was still frozen but the base of the box was wet . Ice bags were water not frozen. That’s slightly worrying as the temp today is only 18 degs? I’m just wondering where the food has been stored for the ice bags to melt.
7 September 2026
Unprompted review
Reply from Natures Menu
We appreciate you sharing your experience with your recent frozen food delivery. We understand your concern regarding the melted ice bags and wet box, especially given the mild temperature. We are looking into our storage and delivery processes to prevent this from happening again.
Natures Menu
We have a subscription and it's always…
We have a subscription and it's always delivered on time, Making changes to subscription is very easy to do if needed.
19 August 2026
Reply from Natures Menu
We're so pleased to hear that your subscription deliveries are always on time and that you find making changes to your subscription easy. Thank you for your wonderful feedback!
Natures Menu
Delivery service was excellent n the…
Delivery service was excellent n the driver was very cheerful
27 August 2026
Reply from Natures Menu
We're so pleased to hear that you had an excellent delivery experience and that our driver was cheerful! Thank you for your wonderful feedback.
Natures Menu
this is my second order
this is my second order . all packed well , dog loves them and great choice
27 August 2026
Reply from Natures Menu
We're so happy to hear that this is your second order and that everything was packed well! It's wonderful to know your dog loves the great selection. Thank you for your support!
Natures Menu
Brilliant company and products one very…
Brilliant company and products one very happy customer
12 August 2026
Reply from Natures Menu
We're so happy to hear that you're a very satisfied customer and that you love our products! Thank you for your brilliant feedback.
Natures Menu
Excellent products and timely efficient…
Excellent products and timely efficient delivery
26 August 2026
Reply from Natures Menu
We're so pleased to hear that you're happy with our products and that your delivery was timely and efficient. Thank you for your positive feedback!
Natures Menu
I've fed my dog Natures Menu nuggets for many years
I've fed Natures Menu nuggets to my dog for several years with half his diet made up with kibble. But have decided to go fully raw now. Nice quick delivery and the subscription price means it's cheaper than buying locally, so I can get a monthly delivery
24 August 2026
Reply from Natures Menu
It's wonderful to hear that you're making the transition to a fully raw diet for your dog and that our nuggets have been a consistent part of their meals for so long! We're also delighted that our quick delivery and subscription pricing are working out so well for you.
Natures Menu
Driver helped put the parcel in the…
Driver helped put the parcel in the hallway as it was very heavy
25 June 2026
Reply from Natures Menu
We're happy to hear our driver was able to assist you with your heavy parcel. We appreciate your kind words!
Natures Menu
Food is great and the tins are full to…
Food is great and the tins are full to brimming .great delivery too
17 August 2026
Reply from Natures Menu
We're so happy to hear you're pleased with the food! We're also delighted to know you had a great delivery experience. Thank you for your wonderful feedback.
Natures Menu
Great quality food
Great quality food that goes much further than many of its competitors. Feels expensive but when you take into account value for money, it's definitely worth the investment
25 August 2026
Reply from Natures Menu
We're so happy you appreciate the quality and value of our food. We strive to provide an excellent experience for our customers. Thank you for your support!
Natures Menu
Delivered on time
Delivered on time no pressure to order more my dog eats every scrap he loves it
16 August 2026
Reply from Natures Menu
We're so happy to hear that your dog loves our food and eats every scrap! It's wonderful to know that your delivery was on time. Thank you for your wonderful feedback.
Natures Menu
Fantastic company
Fantastic company, great quality food my dog loves, excellent customer service. I've used them for several years now and they haven't slipped one bit.
14 August 2026
Reply from Natures Menu
We're thrilled to hear you've had such a consistently positive experience with us over the years! It's wonderful that your dog loves our food and that you appreciate our customer service. Thank you for your continued loyalty!
Natures Menu
Great product my dog loves it.
16 August 2026
Reply from Natures Menu
We are so happy to hear that your dog loves our food Thank you for sharing your positive feedback with us.
Natures Menu
Excellent service and a very good price!
18 July 2026
Reply from Natures Menu
We are so glad to hear that you received excellent service and found our prices to be very good! Thank you for your positive feedback.
Natures Menu
All worked very well very pleased …
All worked very well very pleased keep up the good work i was already a customer but brought from the local pet shop im due to have a operation and wo t be able drive for a while thanks again
24 August 2026
Reply from Natures Menu
We're so pleased to hear you're happy with everything and that we can continue to support you, especially with your upcoming operation. We wish you a speedy recovery!
Natures Menu
Over several years the product &…
Over several years the product & service are consistantly excellent.
23 August 2026
Reply from Natures Menu
We're so happy to hear that you've consistently had such an excellent experience with our product and service over the years! Thank you for your kind words.
Natures Menu
All my dogs really love this food
All my dogs really love this food! So easy to prep, my dogs down it in seconds, lovely firm stools too 😁
24 August 2026
Reply from Natures Menu
We're so happy to hear all your dogs love our food and that it's so easy to prepare! It's wonderful that they enjoy it so much and that you've noticed such positive results.
Natures Menu
Best raw food ever
Best raw food ever ! My 13 dogs love every bit of it on their daily basis for over 10 years .
Thank you 😊
26 June 2026
Reply from Natures Menu
We're so happy to hear that your 13 dogs have been loving our raw food for over 10 years! Thank you for your wonderful feedback and amazing loyalty.
Natures Menu
Reply from Natures Menu
We're so happy to hear you had such a positive experience with both our product and our delivery service! Thank you for sharing your feedback.
Natures Menu
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.