Natures Menu Reviews 

My dogs have been having natures menu for a long time and they love it and it is allways delivered on time

Products good but the dry ice is not good enough to keep everything frozen

Delivered on time and the chap was very pleasant.

The packet of food contained a piece of black plastic which we fortunately spotted whilst decanting it so that it didn’t end up in our dog’s bowl. Very disappointed!

They can certainly improve delivery. More scheduled delivery slots - we only have 1 delivery a week in our area. Disposal of the delivery boxes should be arranged to be returned to the van when they come to deliver. Usually, thats not possible because they just drop the consignment and run off.

Our dogs do so well on your food and love it too, winner winner chicken dinner lol

Talya in the support team managed my query promptly and efficiently. Products are also great.

There advice is absolutely great

The customer service team at natures menu are amazing, they come back to you really quick, help you will any issues and I have a no delivery item once and then it showed up after I went elsewhere and bought lots so didn’t have room for it all, second time I got the same no stock order but actually didn’t deliver this time.
This has ruined the experience but my dog loves the food and is fussy so I want to persist but now normally buy elsewhere. I also had it where my order didn’t go through and once reordered it still didn’t go through due to technical issues they had. I don’t blame them for technical issues as that is out of their control and the customer service team have always been brilliant and saved my relationship with the brand. Most recently spoke to Tayla and she helped me so promptly and efficiently and none of the issues I’ve experienced is a reflection of them. I would give them 5 stars as a team but I’ve never experienced so many delivery issues, the one I had delivered arrived so late compared to tracking the frozen food had stuck together and my dog won’t eat it so had to give it away, again not their fault as it’s a delivery issue but wanted to give a full experience of ordering direct. The product itself is also great and my dog won’t eat anything else, we want to keep feeding our dog the best things and this is why we use this brand.

My staffy loves natures wet food. I ordered a month’s supply, unfortunately half of the tins were badly bashed. This was due to packing or damaged in warehouse as the outer box had no damage whatsoever. If the same happens next delivery, I think I’ll cancel the subscription

Excellent customer service
My cat has allergies, this wet food seems to suit her well, plus her sister who is quite fussy also enjoys it.
I would highly recommend going direct to Natures Menu rather than via other retailers, their customer service is excellent.

My 1st order was not delivered directly to me i waited in All day nothing then I got message to say it had been delivered and left in porch .We don't have a porch .i have a door ring bell and I checked it nothing .I checked all down our street with neighbours that have a porch .nobody had it i contacted natures menu and let them know the gentleman on the phone was very nice helpful he checked it and could see it was delivered to our street but no particular house strange .so I put it on FBOOK nothing .Around 8pm our neighbour across the road but 2 down came to my door with the food. He stated his wife took it in thinking I had ordered something online . she was going out left it in the kitchen .so when he came in he saw our name on it and handed it in .But by niw it was 8hrs and more later the food had started to Defrost.next day Iphoned early to N.M and the same nice gentleman answered i explained and he apologised for all this .and he arranged a new delivery next day .which was very kind of him .He explained that the company were on the process of changing the delivery courier. So my 1st experience wasn't too good 😕 my sister has also used your company with no problem so I hope my next experience will be better .that's if my dog continues on this food

Always on time deliveries, informative email prior to each month's order if changes need to be made. Consistent and good quality products. Can't ask for more really.

I'm very pleased with the dog food and for the way it comes my dog enjoys the chicken 🐔 and its easy the way I pay as well Thank you.

My dog loves the food.
I have had to postpone & then change delivery dayes at ahort notice and it was easy to arrange.

They have been having problems with their courier... delivered my parcel a day late and to the wrong address (34 miles away from where i live!) but thats not their fault. They qui kly took it up with the courier and arranged for another delivery fir the nexr working day, all within 10 minutes of me calling them. Big thumbs up to you.

Good food for my dog . The only food he will eat .We rely on this company totally . And they meet all targets

They're a conscientious company they do. Their best they are responsive
There website is a constant issue that lets them down when using a mobile to postpone or make changes to orders so I have to phone or email instead
They respond well to contact and do their very best to help
Their food is great I highly recommend it. It's aids my dogs digestion which I prize and value highly. They had an issue with delivery using ice bags to keep food frozen but the drivers would take to long to deliver causing defrosting or the driver dumped it on the doorstep not even ringing the bell
They now use dry ice which was way better and seemed to be delivered quicker so the meat was in good condition and the driver would ring the bell to let you know it's arrived but I fear that's starting to fail as my last order was teetering on the edge of being unfrozen so took to long to be delivered and the driver dumped the box without ringing the bell.. it's a shame as I recommend Natures menu highly esp for with dogs with delicate digestions so the food is perfect for dogs I think if dogs could choose they'd go for raw. Natures menu has healthy additions of fruit and veg so. I completely trust that my dog is having a optimal diet with all the vitamins and minerals that they require
My dog nearly died from parvo. His gut lining was attacked and bled from throat to bottom. However due to the quality and balance of natures menu his microbiome is restored and his gut is healthy as evidenced by his poop. I no longer need to use half as much probiotic as I previously had. I wouldn't or couldn't go to any other feed

Repeated failed and rearranged deliveries via current delivery partner, DHL. Product is great, but only when it arrives frozen!

Food is good but the delivery day was wrong