Nationwide Reviews 

Nationwide is very clear with it's customers and quite protective. I can give you an example of this. I had taken out travel insurance to go to Australia in 2024. This tried to renew itself the next year although I was not travelling. The bank alerted to me to this and I was able to explain I did not wish to renew within quite a short timeframe.
Nationwide still retains a local bank in the area whereas many others have closed. The staff are always most helpful and friendly.

Staff was second to none!

Great to be able to talk with someone in branch. Professional help from start to finish, with good security.

Helpful staff.

Didn’t receive a new card when mine expired, called multiple times and ordered 3 cards in the space of 3 weeks. Still waiting

Very friendly staff & my transaction was processed quickly very happy with service I received.

We wanted to collect our matured child trust by cheque or bank transfer to another account to start uni . After over 2 hours on chat with 3 agents still no answer . Honestly I think the overseas chat help didn’t have a clue what a CTF is. Just directed to go to a branch - really ? How many branches are in local town zero ! If you supply ID they should surely be able to transfer or send cheque. Pitiful service . Updated 21/8 I have since been contacted and my issue has now been resolved. I am impressed by the wuick clear response

Staff excellent customer service and friendly.

Honesty, and friendliness

Quick and easy

In actual fact called in twice second visit although not a problem later in the day was due to long que 1st visit - it was explained by desk staff that it was due to staff shortage as a consequence of staff illness as stated previously not an issue to me

As always all questions answered and transaction completed quickly and efficiently in privacy by Jodie.

Sale Branch:Excellent customer service,experienced and knowledgeable on different products and what would best suit us. Very kind and personable to deal with.
Very happy to be a customer.

I haven't had access to my account for over 8 months now. I've been tolerant and tried to work with them to get a card to me, but a month ago, I decided to raise a complaint, in an effort to be taken seriously. However, even though they say they will answer my complaint in 10 days, absolutely nothing has happened. I've no doubt that I will still be paying the usual standard charges, even though I can't access my own money!

Great customer service, internet banking app and products. Value and reward members a lot.

Didn't have to wait lon to speak to someone

It is so important to have a branch of Nationwide on the high street. Other banks are closing down. I know I can rely on Nationwide. In fact I have switched by current account from Lloyds Bank as they will be closing.
You get a friendly welcome & good customer service, staff deal with queries & transactions very well. Great to get the fairer share deal as well each year.

The nationwide is face to face which as more banks shut so the nation wide becomes the go to bank, as estates are built in village locations the only bank is the nationwide, it's not rocket science, why deal with a chat bot, when you can deal with a real person,