Nationwide Reviews 

As always all questions answered and transaction completed quickly and efficiently in privacy by Jodie.

Sale Branch:Excellent customer service,experienced and knowledgeable on different products and what would best suit us. Very kind and personable to deal with.
Very happy to be a customer.

I haven't had access to my account for over 8 months now. I've been tolerant and tried to work with them to get a card to me, but a month ago, I decided to raise a complaint, in an effort to be taken seriously. However, even though they say they will answer my complaint in 10 days, absolutely nothing has happened. I've no doubt that I will still be paying the usual standard charges, even though I can't access my own money!

Great customer service, internet banking app and products. Value and reward members a lot.

Didn't have to wait lon to speak to someone

It is so important to have a branch of Nationwide on the high street. Other banks are closing down. I know I can rely on Nationwide. In fact I have switched by current account from Lloyds Bank as they will be closing.
You get a friendly welcome & good customer service, staff deal with queries & transactions very well. Great to get the fairer share deal as well each year.

The nationwide is face to face which as more banks shut so the nation wide becomes the go to bank, as estates are built in village locations the only bank is the nationwide, it's not rocket science, why deal with a chat bot, when you can deal with a real person,

Nationwide are only as good as their staff. In this branch the staff excel and as a result so do does the reputation of Nationwide in my eyes.

In the Kingsthorpe branch they are polite and friendly

Excellent customer service in the Harrow branch.

Yes nationwide are a good building society because there still open hopefully for the foreseeable future

Faversham branch has excellent staff and premises, excellent access and close parking for disabled people. Cannot praise them enough, long may this branch survive to serve the community

Excellent to deal with. Friendly and efficient staff, well trained and always ready to help. The best thing they have branches you can go into. Their customer service is top class as nothing is too much trouble.

Staff, customer service was efficient and in a manner that was easy to undestand.

Very helpful in branch , answering the phone can take quite a while is my only constructive criticism

Nationwide is now the only reputable finance company near my home . Establishment Banks all closed.

I have had an account with nationwide for 40 odd years. Last year I added a second joint account to split my finances. After only one transaction with the original account, it was frozen. Now the second account is inaccessible from the Nationwide online banking web site. Only using my phone app can I access MY money. No email, no phone message, they have both means of contact. But leave it to the customer to be stuck without money. Service was once what banking was all about, but not anymore.