Patience in collecting the relevant info from me, then very clear feedback on the process and next steps I needed to take. Gave me confidence to proceed without spending money on lawyers (at least fo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to deal with an issue that I had never came across and required advice. I was given an advice that wasn't what I expected but it seemed the correct advice which I followed and time will tell if... See more
Company replied
Wow, what a life saver! This company is incredible. I spoke with a wonderful lady, that she was knowledgeable, kind, empathetic, effective, clear, professional and reassuring. I was given free resou... See more
Company replied
Debtline was there for me when I didn’t know where to turn. It provided confident and useful advice and put me in touch with the correct path for my family personal circumstances. I will use it and am... See more
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Company details
Written by the company
National Debtline is a charity run by the Money Advice Trust. Working in England, Wales and Scotland, we have helped millions of people deal with their debts. We provide free, independent debt advice over the phone and through our webchat service. We've been helping people in the UK with debt since 1987.
Contact info
United Kingdom
- www.nationaldebtline.org
4.7
Excellent
332 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I feel very upset as I just plucked up…
I feel very upset as I just plucked up courage to call and spoke to a ‘more mature lady’ and I had to end up saying not to worry.
It felt rushed and i felt like i was causing her to be inconvenienced!
I’m going through a lot financially and have previously called had had such lovely help and reassurance.
Today was certainly not like that and I will never call again.
It seemed to be ‘you can’t just do this or that’ which I was fully aware of and that’s why I was calling for advice.
Actually cried on ending the call!
13 January 2026
Unprompted review
Reply from National Debtline
Thank you for your review. We are sorry to hear you had a negative experience with one of our advisers, we want everyone to feel listened to and never to feel rushed! If you would like to file a complaint, please email us at: complaints@moneyadvicetrust.org. Kind Regards, National Debtline
Advice needed, advice received
I had to deal with an issue that I had never came across and required advice. I was given an advice that wasn't what I expected but it seemed the correct advice which I followed and time will tell if it was the correct but for now I'm convinced and the human way I was dealt with was fantastic as well. "Bedside manners" still go a long way.
10 December 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear our advisors were able to help you. Kind Regards, National Debtline
Very patient and helpful
19 December 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear our advisors were very patient and helpful, however you seem to have given us one star. Please let us know if we are able to help you in any way. Kind Regards, National Debtline
Reply from National Debtline
Thank you for your review. We're pleased to hear our service was excellent. Kind Regards, National Debtline
National deb line were a massive help…
National deb line were a massive help to my mental health struggling with debt just to put it at ease genuinely
27 December 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're glad to hear we were able to help and put you at ease. Kind Regards, National Debtline
I found myself unexpectedly in serious…
I found myself unexpectedly in serious debt to recovery agents. In my panic I called national debt line and was given ample time on phone to really look into the situation I faced and to resolve how I was going to sort the fines and be able to budget for it
11 December 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear we were able to help you, please let us know if we can do anything else for you in the future. Kind Regards, National Debtline
Would recommend highly they dont judge…
Would recommend highly they dont judge very understanding and would put you on the right path
17 December 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear you would recommend us and we were able to help you. Kind Regards, National Debtline
Very friendly recover from silence…
Very friendly recover from silence suffer
17 December 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're glad to hear you found our advisors friendly. Kind Regards, National Debtline
Reply from National Debtline
Thank you for your review. We're glad to hear we have been able to help you. Kind Regards, National Debtline
I was very nervous before I rang…
I was very nervous before I rang national debt line because I thought they might judge me
I was so wrong the advisor who took my call was brilliant
She helped me draw up a summary budget and a full household budget together with a plan to move forward
After the phone call I feel really positive about my future
17 December 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear our advisors were able to help you and put you at ease. Kind Regards, National Debtline
Reply from National Debtline
Thank you for your review. We're glad to hear we were able to help you. Kind Regards, National Debtline
The staff were very empathetic and…
The staff were very empathetic and supportive. They guided me through a moment I never thought I would get through.
16 December 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear our advisors were supportive and empathetic. Kind Regards, National Debtline
A fantastic service
A fantastic service - empathetic friendly and professional advice. They take their time and go above and beyond to help.
1 December 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear our advice was professional and you found our service fantastic. Kind Regards, National Debtline
I thought it was a great help to me
I thought it was a great help to me, thanks very much.
4 December 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear our service was helpful. Kind Regards, National Debtline
Great customer service and very helpful…
Great customer service and very helpful people and understanding
8 December 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear our customer service was great and very helpful. Kind Regards, National Debtline
I was helped immeasurably by a well informed person
I was helped immeasurably
8 December 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're glad to hear our adviser's advice was helpful. Kind Regards, National Debtline
Reply from National Debtline
Thank you for your review. We're pleased to hear our advice was helpful. Kind Regards, National Debtline
So glad I rang their helpline
So glad I rang their helpline! so helpful and not judgemental.
26 November 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear our adviser was helpful and non-judgmental. Kind Regards, National Debtline
Do seek help with debts from nstionak debtline
I had a very detail, patience and understanding advisor on the day.
6 December 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear our adviser was patient and understanding. Kind Regards, National Debtline
Reply from National Debtline
Thank you for your review. We're pleased to hear our team was kind and helpful. Kind Regards, National Debtline
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