Business Debtline Reviews 72

I have so far found the service excellent, although can be frustrating being told when telephoning to make contact later, but actually and pragmatically it is quite understandable in that the service is free and it seems likely to be based on the use volunteers. Overall my experience to date has been an extremely positive one and I am prepared to make further calls however long it takes to conclude the very important advice that I need to solve or at least aid a critical business financial & private problem.

They supported me in a time when I felt I had nowhere to turn to for help.

I had a good experience with the business debtline. The Advisers were very thorough, resourceful, compassionate and understanding.

Excellent service from Business Debtline. The advisors are incredibly helpful and the information provided is clear and easy to follow. They made a stressful situation much more manageable. Highly recommend their support!

Absolutely first class experience. Advisor went above and beyond to explain my rights and suggest a logical plan for me to follow. Thank You!

It was helpful to speak to someone with more knowledge and not an Ai robot.

Until I spoke to Citizens Advice initially, and was referred, I never knew this service existed. No reason to ever search for it. Of course, through my business, I ended up in a bit of a pickle. I did use the chat service 3 times, not because I wasn't given proper advice, but because I was afraid to follow the particular advice. Eventually I made a phone call and once I was connected to an advisor, I had an absolutely amazing experience. I received genuine empathy, and the advice was amazing and I felt so reassured. You can tell these people are not reading from a script. I know I will be in touch with BDL in the future, and I will most certainly recommend the service to my business contacts.

Good honest advice which helped initially with utility debts.

I have to say I was extremely impressed with the depth of information and advice I was given by the amazing human that is Mark! I was anxious and extremely stressed when we initially spoke and he was calm, kind and patient with me. The fact that he kept reassuring me through the 1 hour call made me feel like someone actually understood my current situation and actually had a solution. His advice and follow-up email was very detailed and I am so grateful. Thank you Mark! The only down side is that I couldn't get intouch with anyone for a follow-up question a few days later. I was on hold for 5 days up to 2 hrs max. Aside from this the initial process was worth the 1 hour wait on hold and 1 hour advice time. I highly recommend this service.

I never really give any feedback for anything but I thought it was appropriate here. I honestly can’t thank Darren enough for the help he’s given me. From the first conversation, he was approachable, knowledgeable, and genuinely interested in helping rather than just giving generic advice.

He took the time to properly understand where I was at with my business and what I was trying to achieve. The advice he gave wasn’t complicated or overwhelming — it was clear, practical, and actually doable. He explained things in a way that made sense and gave me real confidence to move forward.

What stood out most was how patient and supportive he was. I never felt rushed or judged, just properly guided. It’s rare to come across someone who combines experience with that level of care.

I’m genuinely grateful for the direction and clarity he’s helped me gain. If you’re unsure about reaching out — don’t hesitate. Darren really knows his stuff and wants to see you succeed.

Thanks again, Darren — really appreciate it.

Very helpful service

I was so stressed with my debt .The person I talked with had good listening skills.The advice I get made me feel better and positive.Thanks very much

Supplied a lot of useful information. Actually spoke to a person who was helpful and friendly, which made a lot of difference.

Very clear, patient and knowledgeable. Would highly recommend.

Initially rather unbelieving that anyone could help but was impressed with the depth and level of understanding my situation and providing guidance and direction where i thought there was none

Great support for my debts. I was really impressed with Business Debtline's service and the advisor I spoke to. I am so grateful such services exist. I was becoming very overwhelmed and concerned about my level of debt, but Business Debtline talked me through my options and put my mind at rest that there was a solution. Thank you so much for your help and advice!

It took a while to get to speak to the right person, but once I did they were brilliant and helped me find a long term solution to deal with my creditors - worth taking the time to speak to the right person. Thank you very much for your help, Marie! :-)

Easy to explain and very helpful

I found the advisors knowledgeable and able to understand my situation giving me easy to understand solutions, the two advisors I had were very supportive as I have a hearing difficulty, they were patient.
Couldn't have done it without their valuable advise thank you so much