National Debtline Reviews 

Very helpful

National debt help line was very helpful to me and answered all my inquiries, i feel confident now in dealing with debts

I first contacted Step Change, but the budgetary part of the process really scared me and I stressed about how I was going to manage it. I then contacted the National Debtline and they walked me through the entire process and completed everything over the phone. Their advice and unwavering support, including forwarding my DRO to Citizens Advice (they deal with the submitted process and take the application to its outcome) has removed a lot of stress and start to believe that a DRO is possible.

A really great positive experience I am currently following instructions from my advisor. My case is ongoing at the moment but I hope it will be the same advisor when I call back in a couple of weeks.

The were so helpful

This really is a very Helpful Company for stuff i just don't have a clue about. They explain every detail and certainly put your mind at ease at the end of the call . Three cheers'' for National Debt line ''

Yes, nice and bright peoples

Excellent service customer orientated k owledgable reassuring and supportive. Nothing too much trouble.
A light in a dark tunnel for me .would recommend this service 100%.

Stop your fretting and speak to the. Debt line. It will definitely bring some peace of mind

Amazing service thank you James you couldn’t do enough for me. World class service

The help I received from national debt line was good and the agent that I spoke to very kind, very knowledgeable and very supportive would definitely recommend

contacted National Debtline for help with my debt situation and unfortunately the experience was extremely frustrating.
I spent a long time going through automated questions, only to be told I would be transferred to someone who could help. Instead, I was sent back to the original phone line and had to wait again, effectively starting the process over.

When I finally spoke to an adviser, I was asked to repeat the same information I had already provided earlier in the call, including personal details and a full breakdown of income and expenses. This made the process repetitive and unnecessarily time-consuming.

After around 54 minutes on the phone, I still hadn’t received any clear advice or resolution, so I ended the call myself.

When you are already under financial stress, this kind of experience feels disorganised and inefficient. I expected clearer guidance and a more straightforward route to getting help.

If you want, I can also:
make a short “rage version” (2–3 lines, more punchy)
or a calmer version that’s more likely to get an official response from them
or help you re-use this across multiple platforms so your complaint has more impact

Very friendly, knowledgeable and profession service. All info was thorough and clear. No rushing and the advisor was very patient with me.

With the problem that I have, I do not know which way to turn. Fortunately I was given the details to contact National Debtline. The lady was so able and helpful and kind and kept in contact with me. I value her support.
The Debtline service is necessary so that people can be helped when in this situation.

Date3/04/2026

Superb. In a right pickle so very grateful for the support

The advisor was very knowledgeable and helpful. He was very understanding and knew the route I had to take given his many years of experience, so I was able to correct my course of action.
Highly recommended!

If the balliffs come knocking, call the National Debtline

Very helpful

Great and useful information