National Debtline Reviews 

344
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally kind, patient, and completely non-judgmental when discussing sensitive financial matters, offering wonderful emotional support. People also appreciate the clear, practical guidance provided to help them manage their debts effectively and plan their next steps with confidence. However, some people mentioned experiencing frustrating communication issues, such as receiving numerous unwanted follow-up calls or facing long waiting times when trying to reach someone. Some reviewers were not happy with unhelpful interactions, stating that certain advisors sounded rushed, judgmental, or eager to end the conversation without offering proper support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that advisors are kind, patient, highly... See more

Service

Customers consistently note positive experiences with service, highlighting compassionate support,... See more

User experience

Customers had positive experiences with user experience, highlighting clear and jargon-free advice that makes... See more

Customer communications

Users describe ambiguous interactions with customer communications, as reviewers expressed appreciation for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Patience in collecting the relevant info from me, then very clear feedback on the process and next steps I needed to take. Gave me confidence to proceed without spending money on lawyers (at least fo... See more

Company replied

Rated 5 out of 5 stars

I had to deal with an issue that I had never came across and required advice. I was given an advice that wasn't what I expected but it seemed the correct advice which I followed and time will tell if... See more

Company replied

Rated 5 out of 5 stars

A kind, understanding person, willing to take time to listen and understand my situation completely. Lots of helpful advice and information of other organisations that may be able to help. For someone... See more

Company replied

Rated 5 out of 5 stars

Debtline was there for me when I didn’t know where to turn. It provided confident and useful advice and put me in touch with the correct path for my family personal circumstances. I will use it and am... See more

Company replied


Company details

Written by the company

National Debtline is a charity run by the Money Advice Trust. Working in England, Wales and Scotland, we have helped millions of people deal with their debts. We provide free, independent debt advice over the phone and through our webchat service. We've been helping people in the UK with debt since 1987.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

344 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(344)

234 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Not only helpful but kind and patient and not once did I feel judged.

21 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Hi Ellie, thanks for your review.

Rated 5 out of 5 stars

Very helpful regarding a threatening bailiffs warning.

I contacted National Debt line after receiving a letter threatening a visit from bailiffs. I had no idea what to do, what the bailiff could legally do and decided to call National Debtline which was a recommendation on the back of the letter. The advisors I spoke to where caring, knowledgeable and patient. They explained everything that I needed to do and know, answering all my questions and never rushing me along. I would highly recommend National Debtline to anyone needing financial advice.

23 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Hi Lillian, we're glad to have supported you through your situation. Thanks for taking the time to give a review of your experience.

Rated 5 out of 5 stars

Excellent support and genuinely…

Excellent support and genuinely compassionate service

I cannot recommend National Debtline highly enough. From the very beginning, they were incredibly professional, compassionate and understanding about my situation.

They took the time to listen without judgement and went through everything with me carefully, step by step. They helped me understand my debts, look at my options and bring everything together into a much clearer and more manageable picture.

What stood out most to me was the genuine compassion and reassurance they showed throughout the process. Dealing with debt can feel extremely overwhelming and stressful, but they made me feel supported rather than judged. They explained everything clearly, answered all of my questions and guided me through each stage at a pace I could understand.

I am extremely grateful for the help and support I received. It was a huge comfort knowing I had someone knowledgeable and understanding helping me through what had been a very difficult situation.

Thank you to the whole National Debtline team for the fantastic service. I would absolutely recommend them to anyone who is struggling with debt and needs professional, compassionate and non-judgemental support.

19 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Hi CG, thank you for sharing such a positive review of National Debtline. We're glad our debt advisers were able to support you through your situation.

Rated 5 out of 5 stars

Life’s saver

Because if I don’t see help,my health issues might get to something serious, but I thank God I found the National debline

18 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Hi Kunle, thank you for your review. We are here any time you are in need of support.

Rated 5 out of 5 stars

8910

The company explained what you can do i can do once l have debt problems or how i can sort it without worried. I have great and excellent experience

14 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for sharing your positive review.

Rated 5 out of 5 stars

Brilliant company

Brilliant company, staff were friendly, kind and very compassionate.

15 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thanks Nicola for your positive review of our service and staff.

Rated 5 out of 5 stars

Staff very informative and…

Staff very informative and Professional.
They help with their means to work with

4 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Hi Sherena, thanks for your positive review of our debt advisers.

Rated 1 out of 5 stars

Shockingly bad experience from a female advisor.

After being on the phone to an advisor for over an hour, going through my personal circumstances, life, promises of follow ups and more from her, she clearly had enough of the call and decided it was her lunch time.

She ended the call without giving any help, support or the promised follow up emails. I have been left hanging and still in the same situation as i was before and questioning myself constantly.

I would not put on here the full details as it was a very personal call. I would choose a different provider of help if you are reading this.

28 August 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Hi HonestReviews, we're sorry to hear you had a bad experience with National Debtline. If you would like to make a complaint you can do so online, by phone, or email. You can find more information here: https://nationaldebtline.org/policies/complaints/

Rated 5 out of 5 stars

It's always worth making the enquiry!

The advisers provided constructive and detailed advice on what I needed to do. There were no guarantees as it was a last minute effort to resolve a difficult situation. They explained what was needed which provided an opportunity to at least attempt a resolution. I followed the advice and it worked. I had exhausted all other areas prior to contacting them so I was feeling quite low at the stage I called, so speaking to their advisers and finding a possible alternative was extremely helpful. I would however encourage to contact them as soon as possible to make it easier on yourself.

3 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thanks Vanessa for sharing your positive review. We are so glad you contacted us and that we could help your situation.

Rated 5 out of 5 stars

Dept is daunting

Dept is daunting! But the team at National Debtline are so helpful & understanding give them a call or get in touch to get things sorted.

11 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thanks for your positive review Graham!

Rated 4 out of 5 stars

I would like someone to contact me some…

I would like someone to contact me some advice about enforcement agents coming to my house to remove my goods

11 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Hi Dean,
For advice, you can contact National Debtline via phone, call us on 0808 808 4000 to speak to an adviser.
Or you can speak to an adviser online via webchat: visit https://nationaldebtline.org/get-help/webchat/ to use webchat.

(open 9am-8pm Monday to Friday and 9:30am-1pm Saturday)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look