Patience in collecting the relevant info from me, then very clear feedback on the process and next steps I needed to take. Gave me confidence to proceed without spending money on lawyers (at least fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
National Debtline is a charity run by the Money Advice Trust. Working in England, Wales and Scotland, we have helped millions of people deal with their debts. We provide free, independent debt advice over the phone and through our webchat service. We've been helping people in the UK with debt since 1987.
United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received very useful information and advice.
Highly recommended

Reply from National Debtline
Excellent service. Not only helpful but kind and patient and not once did I feel judged.

Reply from National Debtline
It is good to know someone is supporting me, Richard.

Reply from National Debtline
I contacted National Debt line after receiving a letter threatening a visit from bailiffs. I had no idea what to do, what the bailiff could legally do and decided to call National Debtline which was a recommendation on the back of the letter. The advisors I spoke to where caring, knowledgeable and patient. They explained everything that I needed to do and know, answering all my questions and never rushing me along. I would highly recommend National Debtline to anyone needing financial advice.

Reply from National Debtline
Overwhelming had a great time having conversations with this company!

Reply from National Debtline
Excellent support and genuinely compassionate service
I cannot recommend National Debtline highly enough. From the very beginning, they were incredibly professional, compassionate and understanding about my situation.
They took the time to listen without judgement and went through everything with me carefully, step by step. They helped me understand my debts, look at my options and bring everything together into a much clearer and more manageable picture.
What stood out most to me was the genuine compassion and reassurance they showed throughout the process. Dealing with debt can feel extremely overwhelming and stressful, but they made me feel supported rather than judged. They explained everything clearly, answered all of my questions and guided me through each stage at a pace I could understand.
I am extremely grateful for the help and support I received. It was a huge comfort knowing I had someone knowledgeable and understanding helping me through what had been a very difficult situation.
Thank you to the whole National Debtline team for the fantastic service. I would absolutely recommend them to anyone who is struggling with debt and needs professional, compassionate and non-judgemental support.

Reply from National Debtline
Because if I don’t see help,my health issues might get to something serious, but I thank God I found the National debline

Reply from National Debtline
The company explained what you can do i can do once l have debt problems or how i can sort it without worried. I have great and excellent experience

Reply from National Debtline
understanding lots of support which is what i needed

Reply from National Debtline

Reply from National Debtline
Brilliant company, staff were friendly, kind and very compassionate.

Reply from National Debtline
Staff very informative and Professional.
They help with their means to work with

Reply from National Debtline
After being on the phone to an advisor for over an hour, going through my personal circumstances, life, promises of follow ups and more from her, she clearly had enough of the call and decided it was her lunch time.
She ended the call without giving any help, support or the promised follow up emails. I have been left hanging and still in the same situation as i was before and questioning myself constantly.
I would not put on here the full details as it was a very personal call. I would choose a different provider of help if you are reading this.

Reply from National Debtline

Reply from National Debtline
The advisers provided constructive and detailed advice on what I needed to do. There were no guarantees as it was a last minute effort to resolve a difficult situation. They explained what was needed which provided an opportunity to at least attempt a resolution. I followed the advice and it worked. I had exhausted all other areas prior to contacting them so I was feeling quite low at the stage I called, so speaking to their advisers and finding a possible alternative was extremely helpful. I would however encourage to contact them as soon as possible to make it easier on yourself.

Reply from National Debtline
Dept is daunting! But the team at National Debtline are so helpful & understanding give them a call or get in touch to get things sorted.

Reply from National Debtline
I would like someone to contact me some advice about enforcement agents coming to my house to remove my goods

Reply from National Debtline
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.