Hermes Germany  Reviews 

The worst delivery company in Germany, everytime the process goes really smooth with all companies but once I hear that hermes is taking my package I freak out, the worst service, their drivers are liars ( I stayed on my balcony working and waiting for my package to arrive the whole day and at 13:45 I received the notification that their driver came and couldn’t find me LIIIIAAAAAR) now they pushed the delivery one week later and they keep pushing it everytime the time comes, and customer service is useless they dont do anything, please shut down this company you are making our lives helllllll let other companies do the job for you go take a rest

The company is not committed to their words. They keep on postponing the delivery. I have waited 2 whole days at home for my stuff, they didn't showed up. They don't value customers time. I haven't received my stuff and don't know when i will receive 😕

I ordered a computer laptop on the 26.07.2025 and was to be delivered by Helmes on the 28, 29.07.2025, I took off from work to make sure someone was home to receive the delivery. On the 28th I received an email from Helmes the delivery will be the next day the 29th, on the 29th I checked Helmes online tracking 10.03 and it stated my package is been loaded on the delivery van and it’s now on the way, I was at home and they never showed up, I called Helmes customer service 040593551111 they apologise for the delay and promised the delivery the next day between 6pm-8pm and my wife was back from work 3:20pm and they never showed up, on Friday 1st of August 09:59am I called Helmes customer asking for information and they said it will be delivered on that same day but they can’t say exactly when, I called again 2:30pm because on the online tracking stated there’s a delay and it will shortly, they said unfortunately it will be delivered in two working days and sincerely apologise for the delay. On Saturday morning on the online tracking was written Paket was returned back to Otto. I called Otto customer service 04036033603 Saturday morning and they could only see on their system it will be delivered in two working days and they can’t do anything about it. Yesterday I received an email from Otto confirming the order has returned, I called Otto service and demanded to know the for the return, and the reason was Helmes make delivery attempt three times and there was no one in the delivery address. Shame on Helmes on for giving such an excuse.

I had a parcel that was supposed to arrive two months ago, but I still haven't received it. For the past two months, I've been repeatedly told that it would arrive "tomorrow." However, when I called just now, I was informed that the address provided was incorrect. I confirmed that the address is correct, yet they previously claimed they could not locate it. Their service is very poor, and I do not recommend using it.

Nicht Angetroffen im Paketshop...

Hermes, your delivery sucks!
First the package is marked for Return because...nobody could explain to me at Hermes for what reason...second I book the option to have it delivered at a Paketshop nearby because obviously your workers can't read the addresses on the box. Today I get the message that an attempt at delivery was made but nobody was there...to a Package Shop...which is open 24/7, I'm standing right now in front of it and the man tells me there was no Hermes yet. I don't know how is it possible to have a package in transit for 4 business days and still not manage to deliver it.

Hermes is the most disgusting delivery experience ever in my life i recived an email that your packet will arrive today and it shows that packet was in the car for delivery right after 30 minutes i recived another email that we are not able to reach you we will try again next business day what a joke full of
Shame whole day i am at home waiting and they say you are not at home lolllz

Two times I get notification that they tried to deliver it. I was at home both times. No one rang the doorbell. I hope I will get my order.

I got my package

the worst worst worst delivery service in all of Germany. Worst customer service if any store you order from uses this provider cancel the order and demand they use another one!!

der schlechteste, schlechteste, schlechteste Lieferservice in ganz Deutschland. Der schlechteste Kundenservice. Wenn ein Geschäft, bei dem Sie bestellen, diesen Anbieter nutzt, stornieren Sie die Bestellung und verlangen Sie, dass sie einen anderen nutzen!!

I ordered twice on Alibaba and both times my parcels were returned by Hermes due to their internal error. I never refused delivery and was waiting at home.
Alibaba refunded the product price but did not refund VAT, even after I contacted their support multiple times. Klarna could not help because Alibaba never returned the VAT to them.
This is unacceptable. I have now filed a complaint with German consumer protection (Verbraucherzentrale). Buyers in the EU should be aware of this risk when using Alibaba and Hermes.
I lost my time, nerves, and money (VAT), and nobody is taking responsibility.
This was not just a financial loss — it was months of frustration, stress, and total disrespect for the customer.

Hermes is a trash company run by sloths and clowns. Took 30 days to ship a face cream while their dumbass shop owner went on a luxurious 10-day vacation sipping cocktails while my skin peeled off like drywall. I hope your Paketshop gets taken over by a raccoon uprising.

Horrible unprofessional service! No one calls, the address is "incorrect", my package was returned without contacting me. Next package was drovw around without noticing me, only notification that rhe recepient is unavailable!! I think this company is a joke! Unfortunately, I can't choose the delivery agency, but this is less than one star!!!

Extremely disappointing experience with Hermes Germany.

Despite being at home and watching the courier from my balcony, I received a notification that my package had been delivered to a neighbor — which was not true. When I confronted the courier, he behaved unprofessionally, spoke in a language I couldn’t understand while on the phone, and refused to hand me the package, even after I proved I was the correct recipient.

The courier eventually took the package back without delivering it. I reported the issue immediately , but I’m still waiting for a resolution.

I no longer trust Hermes and will avoid this service for all future deliveries. Very disappointing.

I am very upset that the transport Company that Zalando uses in Germany is a company with extremely bad customer rating: Hermes.Zalando probably uses this company because it’s cheap! The order wasn’t delivered. Now we have to reorder at double the price. There is no manager or supervisor at Zalando customer service to contact to help with this either! At Hermes only a bot to talk to!

I’ve been waiting for my package since 27.06, and it was supposed to be delivered to a Paketshop.
Three times, I received notifications saying “We could not deliver your parcel.”
Each time, I called customer service, and they told me the Paketshop was on holiday — but I personally checked, and the shop was open and operating normally.

The fourth time I called, they told me they had already returned the package to the sender!

This is completely unacceptable.
I wasted weeks waiting for nothing.
Horrible service — unreliable and frustrating. Never again.

I shipped a small parcel from Berlin to Milan on June 4th, 2025. Hermes tracking shows it was delivered on June 18th, but the recipient never received anything.

Since then, I've tried everything to get in touch with their customer service: none of the phone numbers work (or connect only to useless bots). No way to speak to a human. I've sent multiple emails, only receiving vague replies with no proof of delivery, no investigation, and no useful information. I also requested a refund, but so far (as of July 11th), I haven't received any answer at all.

Hermes has proven to be completely unreliable, especially when problems arise.

If something goes wrong, you're left alone with no support whatsoever. No real customer service, no delivery confirmation or proof, no refund or compensation, no accountability.

Hermes never used to not be so bad in Germany, but in the last 2 years the service has become extremely poor. I’ve ordered items for next day delivery and with Hermes, they come 2-3 days late. No apology. I suspect they are massively understaffed but the entire German arm of Hermes needs some new management - companies like Otto and Zalando also need to find new delivery partners.

I’ve had a consistently poor experience with Hermes. Every time I use their service, they claim the address is incorrect — even though it’s the same verified address other couriers deliver to without any issue.

It is even difficult get real help. The support process feels robotic, with no clear or direct answers. Chat support seems automated, and you never really get a proper resolution. If a delivery fails, they just take the parcel back and make you wait another 1–2 days, without any option to fix the issue quickly.

Honestly, this level of service is unacceptable. I will avoid using Hermes in the future and wouldn’t recommend it to anyone expecting reliable delivery.

I used Hermes 3 times. Success rate: 1/3. And I can't contact customer service, but that is normal in Germany, can't blame them!

Every time, there are lost packages—or like this time, when I was waiting for my package to be delivered on Friday. Then I get a message: “Sorry, your package is delayed until tomorrow.” The next day: “Sorry, we can’t deliver today. You will get it on Monday.”

What is it that these people don’t understand? When you order something, you usually check the lead time because you need the item by a specific date. That’s the whole reason you choose this particular website—otherwise, you would buy elsewhere with a better delivery promise.

So, Hermes, you can’t just keep changing the delivery date over and over because you don’t have time to deliver.