Hermes Germany  Reviews 

This company is so bad I ordered a phone from OTTO and I was tracking my phone and thought wow they’re really fast but guess what 1st excuse was they didn’t find my address i told them where it was with details and I thought in a day or so it’ll come but again no I am still waiting as I’m writing it’s been 9 days the customer support is awful no one helping just saying they can’t do anything I was surprised looking at the reviews here but happy knowing I’m not the only one suffering from hermes

A complete nightmare trying get my package. They take a long time to reply to emails. They finally replied after days and told me I need to create an account. Then I have to receive a TAN in the post. Then I can finally receive my package. Just completely ridiculous.

They claimed my parcel was delivered, but it never arrived — and this isn’t the first time I’ve had issues with them. Same story every time. Super unreliable.

I ordered a substantial amount of clothing from Next.de that Hermes were to deliver. Somewhere along the way my order was out into a different unmarked package, and I only received 1 item out of 15. I assume this is because they had to show delivery of something! I have now raised disputes with Next and Hermes and despite Hermes having a thief somewhere in their company I am the one that has to pay for items I never received. I will never order from any company that uses Hermes as the courier again - absolute disgrace and joke!!

For the last 5 years, I had to deal with Hermes many times... when I say I had to, it's because the shop wouldn't suggest another means of delivery. Hermes delivery system was never the best: a lack of precise delivery estimation date, a lack of live updates, I rarely got to see the delivery men because they would just throw the package and leave very fast.
But the last months, it has been worse ! I got the notification "we couldn't reach you" many times, when actually the delivery men never came, never ringed on us, and never showed up.
This happened many times in the last weeks and I am very upset. Last package just got stuck for many days before the "2nd delivery attempt" which is completely unexplainable. This made me miss my package, I was not able to pick it up on-time.
Plus, hermes customer service is the worst... whatever I write in my emails, i just get general replies... nothing specific, tackling my issue, which makes me think they are automatic emails or copy&paste templates.
THE WORST. Would totally avoid !

I ordered an item that was supposed to arrive in 2–3 days. Unfortunately, the package sat in a warehouse for two days, which meant I didn’t receive it in time for my holiday.

When I saw that the delivery wouldn’t make it before I left, I requested that the package be delivered to a nearby shop close to my home. However, after returning from vacation, I found out that it wasn’t delivered to the requested location — in fact, it wasn’t even delivered to the same city I live in.

This experience was very disappointing, and I hope this delivery service won’t be used for my future orders.

Worst delivery company!!!!!!! Customer Service 0.

I never received my package, and I sent a signed declaration letter twice as requested. Still, Hermes closed my case without resolving anything or taking responsibility.

Very poor customer service – they simply ignore the facts and leave the customer without support. Totally unacceptable.

Worst delivery company in UK

These are by far the worst delivery company I have ever used. Reviews reflect that - pity that won't make a bit of difference.
Never knocked on door, but missed delivery.
Can't contact ANYONE

so apparently you people are responsible for losing a couple of my parcels ordered through Amazon because they use you as a delivery service. Sadly, I have never raised you as a delivery company and now I've lost money because you have failed to deliver my parcels to the correct address and yet claiming they had been delivered showing no evidence. 
therefore, I am now financially out of pocket and I'm losing at work as a locksmith because you have failed to deliver my parcels. 

Big piece of shit

The delivery driver was at my building at 9:54AM, pressed my bell door, told me the package had arrived but he didn’t come to my door to deliver i just cuz on my building has no elevator, he just walked away with my package and said I was not at home, he didn’t asked me to come downstairs even though I still need to pay for the package in cash when I meet him. What kind of DELIVERY DRIVER is that ?

Two of the 3 delivery attempts i was at home. But with no reason i became a message they could not deliver because no one at home. Made a unusual 4th time delivery for today.. at my neighbour, because the same adress is not possible, and what happens... no Hermes and again a message failed attempt of delivery because no one at home........
F* U Hermes.. if i ever could change the choise of Parcel delivery it is for 100% sure not Hermes.

Worst delivery service possible!
We were outside in the sun in front of our building at the time they said they would deliver and nothing for the third time. We just received a “failed delivery attempt” on the app.

They called themselves Hermes because they know they have so much “Mess” so it’s “Her Mess” and suitable for such a non professional company!!!!

I ordered some items on May 28, and they were supposed to be delivered between June 5th and 6th. We stayed home all week, waiting for my package. However, I received an email stating that they attempted delivery three times but were unable to deliver my parcel. This isn't the first time this has happened! I will never order anything from any store that uses Hermes for delivery!
They hold onto your package for several days and then return it. I do not recommend them!
Currently, I don't know where my parcel is!
It's not just about delivery; since the 31st of May, I have returned two parcels, but I have not received any emails regarding them! I have no idea where they are!

I used to trust hermes until l didn’t receive 2 different packages which l really was waiting for. don’t know if their drivers delivers the packages.lm so disappointed on them.You need to tell your drivers to be serious interms of delivering packages.Thank you.

Da Hermes offensichtlich nicht in der Lage ist, das Problem zu lösen, werde ich nun rechtliche Schritte über das Amtsgericht einleiten.

Ich habe am 29. Januar 2024 zwei versicherte Pakete nach Frankreich mit Hermes verschickt. Beide Pakete hatten einen Warenwert von insgesamt 170,37 € und waren bis 500 € versichert.

Monatelang erhielt ich keine Antwort auf meine Anfragen. Erst nachdem ich eine Beschwerde eingereicht hatte, teilte man mir mit, dass beide Pakete offiziell verloren wurden und ich das Geld zurückfordern könne.

Ich habe daraufhin das entsprechende Formular zur Rückerstattung vollständig ausgefüllt und abgeschickt – doch seitdem nichts mehr gehört. Keine Rückmeldung, keine Erstattung.

Ich habe unzählige Male angerufen, E-Mails geschrieben, Updates angefragt – mir wurde ständig versprochen, man würde sich „in 24 Stunden“ melden oder „am nächsten Tag“. Diese Versprechen wurden nie eingehalten.

Hermes ist in meinem Fall völlig unzuverlässig, nicht vertrauenswürdig und verletzt sogar die eigenen AGB und Versicherungsbedingungen. Nichts wird eingehalten. Seit fast einem halben Jahr (!) ist der Fall ungelöst.

Ich sehe mich gezwungen, jetzt rechtliche Schritte einzuleiten.
Fazit: Die schlechteste Versandfirma, mit der ich je zu tun hatte.
Absolut nicht zu empfehlen.
——
Since Hermes is clearly unable to resolve the issue, I will now file a lawsuit through the local court.
On January 29th, 2024, I shipped two insured packages from Germany to France using Hermes. The contents were worth €170.37, and insurance covered up to €500.

For months, I received no response to my inquiries. Only after filing a formal complaint was I told that both packages were officially lost, and that I was eligible for a refund of €170.37.

I then filled out the refund form and sent it in — but have heard nothing since. No updates, no refund.

I’ve sent multiple emails, made several phone calls, and asked for updates many times. Each time, I was given false promises like “we’ll get back to you in 24 hours” or “check again tomorrow” — but they never followed through.

Hermes is completely unreliable and untrustworthy. They do not follow their own policies, and even contradict themselves. They offer no guarantees despite claiming so on paper. It’s deeply concerning that nearly half a year later, this is still unresolved.

I am now being forced to pursue legal action.

Bottom line: This is the worst delivery company I’ve ever dealt with.
Avoid at all costs.

They keep your package some days and after return... I dont recomend them!

Maybe I was lucky but my Amazon parcel was delivered fast and professional so they deserve my 5 stars.