Hermes Germany  Reviews 

I ordered something from Reserved to Shell Tankstelle. It says package is delivered on Wednesday, 24.9 at 10:11h. I went there 3 times, they say it is not delivered and that they do that all the time. Checked with customer service, that say it is delivered. THE WORST DELIVERY service ever. I do not understand companies that do business with them.

I am extremely disappointed and frustrated with the service I received from Flaconi and their shipping partner Hermes. This experience has been nothing but stressful and absolutely unacceptable.

One of the biggest issues is that Flaconi works with Hermes – a delivery service known for its unreliable performance. I explicitly requested that the Hermes courier ring the bell before leaving the package anywhere – especially since I was at home waiting for the delivery. But Hermes never rang my bell! I was at home the entire time, waiting. A few minutes later, I received an email stating that the package had been left at the front door at 12:22 p.m. I read the email at 12:27 p.m. and immediately went downstairs – by 12:30 p.m. I was already at the main entrance, but there was no package.

Even worse, Hermes was unable to provide any proof of delivery – no photo, no delivery receipt. Yet both Hermes and Flaconi insisted that the package had been successfully delivered. But a delivery can only be considered successful when the package is actually in the customer’s hands.

What makes this whole situation even worse is that neither Flaconi nor Hermes took any responsibility. They continued to claim that the package had been delivered and offered no support. A refund of the €222.60 I paid was refused, as was a reshipment of the goods – three perfumes from Chanel and Dior.

This is completely unacceptable. I have received many packages from other couriers such as DHL or DPD – they always leave the packages securely in the entrance area, and I have never lost a package before.

This entire situation has been an absolute nightmare, and the lack of accountability from Flaconi and Hermes is simply shocking. I will never order from Flaconi again and can only advise others to think twice, especially if Hermes is responsible for the delivery.

When you spend over €200 on luxury products, you at least expect reliable delivery and honest customer service. Unfortunately, both Flaconi and Hermes failed completely.

They never deliver on time, don't update status, don't inform about delay, tell fake proposed delivery dates, keep on telling delivery failed. This has happened multiple times.

Hermes has yet again not delivered my order they are the most useless company ever loose orders tells you to contact seller that's it no apology they don't care I'm surprised there still in business.
I reported to police and to Amazon they have lost so many of my order I ask when I can they are not to use Just don't care there's no UK phone number Please dont use this delivery company

Horrible, packet not delivered simply returned.
Authorities should take action against them.
AVOID THEM

Completely useless. If your vendor is using Hermes you can expect with high probability that it will not be delivered n time. Avoid if possible.

When you people doesnot want to work just stop the service. please dont use customers for your entertainment. The worst delivery service in Germany. Initially i thought the delivery man was couldnot able to deliver my package. But after expirencing same thing for more than 4 orders i realized these people are useless and just weight on earth,

They returned the package to the sender without a single attempt of delivery.

Hermes in Germany informed me that the package would be delivered today. I waited a few hours, and they sent me another message saying it would be delivered tomorrow. Will I waste hours waiting tomorrow and be told it failed again? It's absurd! I was at home waiting, and no one even showed up!

they wont even bother to ring your door bill, or even leave the package by your door

TERRIBLE COMPANY !!! Worse SERVICE EVER!!! I am waiting for 2 packages but the company is not able to drop the off. I am new in Germany, no neighbors to receive them and the delivery company does not offer any way for them be deliver at an another place. They also do not offer English information on phone or an email for costume service. I work and cannot be home waiting for a package.

I wish I can give no stars Nike, Zalando everybody should cancel their contracts with Hermes

I swear to god im gonna flip. Im waiting for my package from zalando already a week and everyday it says on the tracking page that theyre gonna deliver it today and then it changes to tomorrow. How long am i supposed to wait for ZALANDO PACKAGE are u effing kidding me???

Hello,

I find them the worst among worse. They were supposed to deliver my package on a fine Wednesday, at the end they marked that they were unable to find the address and asked me to contact them, which I did and to my surprise that the customer care associate said that "the delivery agent is new and could not find my address", I get that, an error that can be fixed, I shared my address again. I was asked to wait for 1-2 working days, fine.

Two days later, the shipment is still not delivered, contacted again, another two days of assurance and explicitly told that we cannot help any further.

Bad news, the packet is still not delivered. Courtesy - Hermes.

Terrible service, didn't even attempt to deliver the package, now its locked and returning to China. NEVER ever going to use their service. Terrible customer service with copy-paste answers, they do not even read what they are sending, I ask them for a totally different thing they answer me with some stupid answer.

My package was lying for a week at their sorting center with no movement, and then they just send it back. And this is not the first time.. Too bad that some shops does not have any other option for delivery, because with this company the chances that you get your goods is 50/50. What a horrible shame to have this quality of service in 2025

Ive been waiting for 4 days my delivery, a medicine, this has been terrible, twice they said they came, i was even outside, no one came at the time they said they where at my house, horrible service, never again. And customer service let me holding for more than 18min.

Horrible delivery system with Hermes. I ordered some stuff twice and bever received the item or it went to a wrong address. I don't know how it got to ludwigshafen where is suppose to come to lampertheim. Very very horrible. Not the first time happening, it happens most of the time we order and is Hermes delivering. I never received my item till this day.

Absolutely disgusting service, with technology stuck in the last century. They are incapable of performing basic tasks. There is a complete lack of technical support. It's just a disgrace.

The lady at Aral petrol station in Balingen refused to give me my Paket she just said Hermes don't accept ID because am neither German or EU citizen that's terrible