MW Vehicle Contracts Reviews 

430
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and dedicated team members for being exceptionally helpful, answering all questions thoroughly, and providing clear guidance that makes the entire leasing process smooth and stress-free. People also appreciate how competitive the quotes are compared to other providers in the market. Furthermore, consumers frequently mention that vehicles are delivered promptly on schedule, accompanied by constant communication and updates throughout the entire journey from start to finish. Some reviewers were not happy with aftercare support, noting occasional difficulties in resolving vehicle issues or experiencing long driving distances for deliveries.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable throughout the leasing... See more

Service

People report high satisfaction with the service, praising smooth and efficient experiences from start to... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting great support and continuous... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting seamless processes and... See more

User experience

Clients share positive opinions on user experience, noting that the service is smooth and communication is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I brought a ford transit custom dealing with Erica. She was brilliant all the way through and even when i got put into contact with other people of the company they were just as useful/helpful. The o... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with MW Vehicle Contract, done an application online and after that I was contacted by Jack when he explained everything to us. After we agreed on what truck to choose to suit p... See more

Company replied

Rated 5 out of 5 stars

Scarlett at MWVC was absolutely outstanding to work with. From the very first interaction, she was knowledgeable, approachable, and truly attentive to my needs. She took the time to answer every que... See more

Company replied

Rated 5 out of 5 stars

Everything ran seamlessly from start to finish. MW Vehicle Contracts comfortably had the most competitive quote by quite a wide margin, we then had excellent communications throughout and two weeks la... See more

Company replied


Company details

  1. Leasing Service
  2. Car Leasing Service
  3. Car Rental Agency
  4. Van Rental Agency

Written by the company

Business, Fleet and Personal. We work with the UKs leading vehicle funders to offer you the best car, van and pick-up leasing deals available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

430 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(430)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team were very informative and easy…

The team were very informative and easy to talk to. They took care of everything with minimal fuss.

Highly recommended!

22 January 2024
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi Tom! Thank you for your feedback, we appreciate it and look forward to working with you again in the future!

Rated 5 out of 5 stars

did everything i expected

did everything i expected, helpfull and with no fuss

17 January 2024
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Reply from MW Vehicle Contracts

Hi Chris! Thank you for your positive feedback, we look forward to working with you again.

Rated 5 out of 5 stars

Great Staff

Have worked with MW Vehicles for may years and always found the staff to be very helpful at all times. Many leases arranged with very few if any issues.

17 January 2024
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Reply from MW Vehicle Contracts

Hi Andrew, thank you for your 5-star review! We look forward to working with you again in the future

Rated 5 out of 5 stars

excellent service by scarlet and…

excellent service by scarlet and Caitlin and would use you again in the near future thank you so much reg terry M D .

24 January 2024
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Reply from MW Vehicle Contracts

Hi Thomas! Thank you for your 5-star review! We look forward to working with you again in the future!

Rated 5 out of 5 stars

What a fantastic service from start to…

What a fantastic service from start to finish. This started from advice and support when ordering my car with Joe. This was followed by a fantastic service with kasiey who kept me up to date on the progress of my order and arrnaged my delivery

19 January 2024
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Reply from MW Vehicle Contracts

Hi Craig! Thank you so much for your positive feedback, we're happy we could assist you!

Rated 1 out of 5 stars

Van took too long to arrive after 1st…

Van took too long to arrive after 1st date given,van was cancelled when it was due on the day,van arrived completely different colour,

10 January 2024
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Reply from MW Vehicle Contracts

Thank you for your feedback and raising this particular point. After looking into your order in detail I can see there was a set of rare and unfortunate circumstances that led to the delay of your vehicle. Namely IT related complications linked to a new system being launched by our supplier and then the AFRL system being down when the vehicle needed to be taxed. I believe you were in contact with our team who made every effort to resolve the situation and find an alternative which suited. We would like to thank you again for your business and the feedback provided, we will use this to assess how we can make improvements and reduce the chances of this happening again in the future.

Rated 5 out of 5 stars

Fantastic friendly service.

I recently took delivery of my second vehicle from MWVC & am absolutely delighted with it.
I needed a specific vehicle at short notice & Joe came to the rescue.
The whole process from start to finish was very quick & straightforward, Joe, Kaisey & Sophie could not have been more friendly & accommodating,
I have no hesitation in recommending MWVC & will certainly be using them in the future.
A great team.

13 December 2023
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Reply from MW Vehicle Contracts

Hi there! We are so glad to be of service. If you're happy then we are happy! We look forward to helping you again in the future!

Rated 5 out of 5 stars

Fantastic customer service from Rory

Fantastic customer service from Rory, Caitlin and the team. Have been using MW for over 13 years and this is my 4th lease van from them, can’t recommend them highly enough.

22 November 2023
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Reply from MW Vehicle Contracts

Thank you for your feedback Mr. Lee, we look forward to helping you with your next vehicle!

Rated 5 out of 5 stars

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish, everything happened when they said it would and was informed of every step till I took delivery of my new van.
I tried various leasing companies but MW vehicle contracts was by far the easiest and best company I have used thus far for vehicles bar none and I have used a lot companies.
I would highly recommend them to be 1st call for leasing your vehicles.

22 November 2023
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Reply from MW Vehicle Contracts

Thank you for your 5 Star review! If you're happy then we are happy!

Rated 5 out of 5 stars

Just great communication and a very…

Just great communication and a very honest approach to dealing with your customers

7 November 2023
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Reply from MW Vehicle Contracts

It's great to hear that you love our straightforward and transparent approach to vehicle leasing, Michael.

Rated 5 out of 5 stars

Great experience

Great experience, Easy to deal with, got me the vehicle I wanted at the best price. Will use again.

26 October 2023
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Reply from MW Vehicle Contracts

Enjoy your lovely new vehicle, Rob!

Rated 5 out of 5 stars

Dealt with a lady named Caitlin,

Dealt with a lady named Caitlin,
Fair play to her she was great from start to finish getting the van I required and with the spec I wanted.
She’s a credit to MW vehicle Contracts.

13 October 2023
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Reply from MW Vehicle Contracts

Thank you for the feedback for Caitlin! ⭐

Rated 5 out of 5 stars

Second lease vehicle, very impressed.

This is the second vehicle I have leased, and both times the whole process was easy and stress free, their customer service is excellent, the staff are very helpful.
Would definitely recommend MWVC.
Chris Craven

5 October 2023
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you for the 5 star feedback, Chris!

Rated 5 out of 5 stars

Great service

Great service! always on hand to assist, joe responded to emails straight away

26 September 2023
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you for the great feedback for joe, Lee!

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