MW Vehicle Contracts Reviews 

430
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the entire process smooth and stress-free. Many people highlight the outstanding customer service, noting personalized attention and clear, honest guidance from the team. The communication throughout the leasing journey is frequently commended for being excellent and responsive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience from start to finish. Reviewers are particularly impressed with the quick and timely delivery of vehicles, often arriving as promised. The company's commitment to finding solutions and ensuring everything stays on track also receives high praise.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting smooth processes, excellent communication,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting great communication and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the seamless process and excellent... See more

User experience

People report positive experiences with the user experience, often describing it as seamless from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I brought a ford transit custom dealing with Erica. She was brilliant all the way through and even when i got put into contact with other people of the company they were just as useful/helpful. The o... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with MW Vehicle Contract, done an application online and after that I was contacted by Jack when he explained everything to us. After we agreed on what truck to choose to suit p... See more

Company replied

Rated 5 out of 5 stars

Scarlett at MWVC was absolutely outstanding to work with. From the very first interaction, she was knowledgeable, approachable, and truly attentive to my needs. She took the time to answer every que... See more

Company replied

Rated 5 out of 5 stars

Everything ran seamlessly from start to finish. MW Vehicle Contracts comfortably had the most competitive quote by quite a wide margin, we then had excellent communications throughout and two weeks la... See more

Company replied


Company details

  1. Leasing Service
  2. Car Leasing Service
  3. Car Rental Agency
  4. Van Rental Agency

Written by the company

Business, Fleet and Personal. We work with the UKs leading vehicle funders to offer you the best car, van and pick-up leasing deals available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

430 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(430)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An authentic and refreshing client-centric approach, I felt in control throughout. Highly recommend.

The consultative nature of my account manager Scarlett and her team made me feel in complete control at all moments in our dealings. At no point did I feel steered towards any particular vehicular solution. I was given the information needed to form a birds-eye understanding of the different vehicular and financing options available and so facilitated me coming to an independent decision based solely on the needs of my newly incorporated firm. I found the professionalism of their client-centric approach both authentic and refreshing.

As my firms need continue to expand, Scarlett and her team have made a solid case for MW to be my first point of contact in the future. I would highly recommend the services of this firm to others.

19 April 2024
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Good day Mr. Robinson, thank you for your 5-star review. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Brilliant help and advice

Brilliant help and advice, Rory and Caitlin both brilliant and super helpful. Nothing ever to much trouble for them.

26 April 2024
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Reply from MW Vehicle Contracts

Hi there! Thank you for your 5-star review! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Joe Spinks and his team are great…

Joe Spinks and his team are great people to work with and always get the deal done without stress

12 April 2024
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Reply from MW Vehicle Contracts

Hi Gary! Thank you for your 5-star review, the team is always happy to help! We look forward to working with you again.

Rated 5 out of 5 stars

Made purchasing my new truck easy

Made purchasing my new truck easy. Scarlett was knowledgeable professional and honest. Would definitely buy from here again and recommend to others. Thank you

15 April 2024
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Reply from MW Vehicle Contracts

Hi Steven! Thank you for your 5-star review, we look forward to working with you again in the future!

Rated 5 out of 5 stars

Scarlett and Joe were brilliant…

Scarlett and Joe were brilliant throughout. Scarlett was incredibly patient with my constant questions and helped me select the vehicle ideal to my requirements. And Joe helped me through all the stages of finance and vehicle delivery. Very professional, thanks so much MWVC.

2 April 2024
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Reply from MW Vehicle Contracts

Good day, Andy. Thank you for your 5-star review. We are happy to help and look forward to working with you again in the future!

Rated 1 out of 5 stars

Useless company to deal with

I was told my van would be ready in November but I didn’t get the van until the following March. They never really had an answer to where my van actually was just kept telling me it was in the port for months. And then the day of delivery of the van i took the day off work to take the delivery but the women phoned me at around 3/4pm to tell me she had sent the delivery driver to the wrong address and it would then be delivered on the Monday so not only did I then loose two days money I had to also mess around customers. I did get told I would be compensated but nothing ever came of it.

4 March 2024
Rated 4 out of 5 stars

It was great working with MW Vehicle…

It was great working with MW Vehicle Contracts. It was my first time buying a higher purchase vehicle so I had a lot of questions and I was unsure at times. Rory was there every step of the way answering all my questions and reassuring me every step of the way.

The process was straightforward from my first day enquiry to the delivery of my vehicle it was seamless.

I highly recommend MVW Vehicle Contracts.

Thank you for everything Kieron Edwards

21 March 2024
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Reply from MW Vehicle Contracts

Hi Kieran! Thank you for your positive review, we are so glad we could help and that you enjoyed the experience. We look forward to working with you again!

Rated 5 out of 5 stars

As always go that extra mile in order…

As always go that extra mile in order to help. Excellent communications

27 March 2024
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Reply from MW Vehicle Contracts

Good day, thank you for your positive feedback. We look forward to working with you again in the future!

Rated 1 out of 5 stars

Vehicle was dirty and load liner was defective

Vehicle was dirty, the rear load liner was defective which took a week for them to come back and agree it needs replacing but now I have to go and get it replaced in my own time! This is a brand new vehicle, worst new vehicle experience I have ever had! Ford have refused to replace the load liner and repaired it which was defective again a few days later. After many back and forth's with Ford they have now agreed to replace the load liner which can take up to 6 months due to shortage in parts! The car should not have been delivered to me in this state! I would never use this company again.

14 March 2024
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Reply from MW Vehicle Contracts

Thank you for your initial feedback. Whilst MW Vehicle Contracts Ltd must place full trust in the supplying dealerships for the preparation and delivery of vehicles, we are always on hand to assist any customer who is dissatisfied with their vehicle or the service provided by their supplier. As I understand it, this matter is yet to be concluded so I would welcome you to contact us to discuss what you feel is a reasonable conclusion to this matter.

Rated 5 out of 5 stars

Top service!

Great service from start to finish now I’ve got my new van! Jody, Cullompton

12 March 2024
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Reply from MW Vehicle Contracts

Hi Jody! Thank you for the positive feedback, we look forward to working with you again in the future. Happy driving!

Rated 5 out of 5 stars

Patience is a vertu as is professionalism

Special thanks to Jack who worked tirelessly to get me the deal that was tailored for me. Much to-ing and fro-ing occurred and he stayed very professional and patient.

I now drive the truck i wanted at an acceptable price. I will be a returning customer.

5 March 2024
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Reply from MW Vehicle Contracts

Hi Mr. D! Thank you for your review, we appreciate your positive feedback and look forward to working with you again in the future.

Rated 5 out of 5 stars

Great company to deal with

Dealing with MWVC has been straight forward from start to finish. Everyone I've spoken to has been friendly, courteous, and informative, from choosing a new vehicle to sorting out the paperwork and getting my car delivered. This is my second car I'm leasing through them and I highly recommend them.

27 February 2024
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Reply from MW Vehicle Contracts

Hi Silva. Thank you for your 5-star review, we appreciate your positive feedback and look forward to working with you again in the future!

Rated 3 out of 5 stars

Great sales team and sorted out the…

Great sales team and sorted out the finance and order no problems, really helpful and knowledgeable. Delivery was fine although delayed a couple of times which was understandable. Unfortunately the vehicle arrived with no spare key and it was promised a week later but that never happened so I don’t have a spare key now. The delivery chap told me it had been lost during transport. No contact from MWVC since the delivery to check it was all ok and to advice on the missing key. I think it’s fair to expect the vehicle to be delivered complete and a company to quickly rectify the problem but that hasn’t happened on this occasion which is very disappointing.

1 February 2024
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Reply from MW Vehicle Contracts

Thank you for your comments, your feedback is valuable to the constant improvement we strive for.
We are sorry to learn that our supplier’s oversight had effected your experience with us, this is not what we expect from the suppliers. I understand that our Customer Relations department were able to source the spare key from the supplier which has been returned to you..
As the broker, it is difficult for us to prevent our suppliers from making the occasional error, however, you can trust that we are always ready and willing to assist where possible.

Rated 5 out of 5 stars

Our account manager ollie was brilliant…

Our account manager ollie was brilliant as was kaisey with the finance both brilliant will be using again shortly for another new vehicle

13 February 2024
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Reply from MW Vehicle Contracts

Hi there! Thank you for your 5-star review, we look forward to working with you again in the future!

Rated 5 out of 5 stars

Great from start to finish

Great from start to finish, couldn’t do more to help. Really good service and would definitely use again 👍

29 January 2024
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi there! Thank you for your positive feedback,we look forward to working with you again in the future.

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