We choose the cruise based upon the itinerary, the experience was mixed with generally good food and pleasent staff. MSC pushes the extras which can add-up during the voyage. I would recommend having... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very enjoyable cruise on the MSC Virtuosa. Good itinerary visiting Iceland and Norway. Good food and excellent shows. The ship is immaculately clean. On the negative side there is a lack of bars and... See more
Company replied
The company have a Beautiful ship but areas need addressing! Buffet staff are lazy & inappropriately trained to clean tables! Food was basic food especially in the complimentary restaurant! Cabins ar... See more
Company replied
Not catered for British. 90% French Spanish guests ship very very noisy. Large teenager school groups (150) too full onboard and food poorer quality than MSC others prior travelled Staff people an... See more
Company replied
Company details
Written by the company
MSC Cruises, offers unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit.
Contact info
Export House, GU21 6QX, Woking, United Kingdom
- 0203 426 3010
- customer.service@msccruises.co.uk
- www.msccruises.co.uk
3.9
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
MSC standards have slipped
MSC standards have slipped. Being a Diamond member of the MSC Voyagers Club and being told by a senior manager that it means nothing. That they can’t actually meet what is stated as the benefits of their own Diamond Membership Voyagers Club Loyalty programme. If they cannot meet this why put it out like they are honouring our return custom. The general attitude of many staff towards guest was one of inconvenience, not to the standards of previous MSC Cruise. I could not tell you who the Cruise Director was. Never saw them at all in 7 days on the ship.
20 June 2026
Reply from MSC Cruises UK
We appreciate you taking the time to let us know about your experience. It’s disappointing to hear we fell short of expectations, and your comments will be reviewed carefully to ensure we continue to enhance our service.
With thanks, MSC Cruises
MSC a great experience
Been on before, and would go again, staff so friendly, helpful, food good, ships very good.
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Our second time on the MSC Yatch club
Our second time on the MSC, the yatch clubs.
In general, it was a great time for us with a couple of firends. There were a couple of things we found a bit unusual.
First, when asking our butler about a piece of plaster, he said they dont keep it. I just wonder how they treat their chefs if they have a cut?
Then there was a live football match that we expected to watch on board, but again MSC did not get the access through any of their TV displays.
They did not either allow us to try the chargeable wine before buying it.
We have been most of the cruise lines, but found it very 'different' on the MSC yatch club. We were on the MSC Grandiosa this time.
We did enjoy and appreciate some priority services, especially when the ship arrives the ports and at the end of our excursions/returns to the ship. My firends are very happy with their butler as they got escorted through the baggage hall and the exit at the disembarkation port. Never mind! I did not get it with our butler!
We will consider more 'carefully' and hope to cruise with the MSC again!
6 May 2026
Unprompted review
Reply from MSC Cruises UK
We appreciate you taking the time to let us know about your experience. It’s disappointing to hear we fell short of expectations, and your comments will be reviewed carefully to ensure we continue to enhance our service.
With thanks, MSC Cruises
What a great team who care about your…
What a great team who care about your experience and holiday.
19 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Already explained
21 June 2026
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
MSC virtuosa
Good ship an excellent vibe on board they could do with more chairs in certain areas but great itineraries if you really wanna get into cruising a good value for money?
21 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
wonderful cruise ship
wonderful cruise ship, excellent location, wonderful rooms, comfort, delicious food. wonderful entertainment. excellent price.
6 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Great experience
17 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
Buget cruse, but s
A good price for a cruse, but the smell of cigarette smoke in the main dinning room we think from the casino on the above deck because they have gaps in the deck above the walk way to the resturant. and the practise of only giving you one menu between two of you a small thing but annoying, will stop me going with them again.
21 June 2026
Reply from MSC Cruises UK
We’re sorry to hear that smoking in the casino impacted your experience. This policy is in line with most cruise lines, where smoking is allowed in designated casino areas. We will continue to monitor these spaces to ensure they are managed appropriately.
With thanks, MSC Cruises
MSC is the Ryanair of cruise companies
MSC is the Ryanair of cruise companies. If you want good entertainment or food it has to be paid for in addition.
6 June 2026
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Get there stories straight and facts…
Get there stories straight and facts gotntold by one person they do have it then got told by another person they do not do it
21 June 2026
Reply from MSC Cruises UK
We’re sorry to hear that your recent cruise experience didn’t meet your expectations. At MSC Cruises, we’re committed to creating memorable moments for our guests, and we’ll use your feedback to guide our future improvements.
With thanks, MSC Cruises
We are in group of friends who have…
We are in group of friends who have enjoyed the most amazing food and entertainment
21 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Talk and help
21 June 2026
Reply from MSC Cruises UK
We’re very sorry to hear that your recent cruise didn’t meet your expectations. Your feedback is important to us, and we’ll take your comments onboard as we continue working to enhance the experience for all our guests.
With thanks, MSC Cruises
Stunning cruise to Iceland and Norway
Stunning cruise to Iceland and Norway
Yacht Club worth the extra money.
Great ship n great crew
21 June 2026
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.