The customer service was outstanding and they ordered me another bed size large round one and apricot incentive for free. I had measured my dog but apparently she needs extra large sometimes you just... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Originally my purchase was not filled as requested. After expressing my dissatisfaction i was contacted by the CEO. He then proceeded to give me a partial refund after having said I would recieve a... See more
Company replied
Even though it is a .co.uk website and says it is a Mr Fluffy Friend UK, it doesn't ship from the UK. It comes from either Central Europe, East Asia or the USA, they don't tell you which, so you just... See more
Company replied
My adored golden retriever has an extremely difficult time in heat and or humidity but at the same time is not a fan of anything bulky under his paws or body. Enter MrfluffyFriend....the cooling mat... See more
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Company details
Written by the company
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Contact info
United States
- info@mrfluffyfriend.com
- www.mrfluffyfriend.com
3.1
Average
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Impressive
MrFluffyFriend has the BEST customer service I have ever seen. From their kind communication to the extents they go to make sure you are happy with your purchase.. Above and beyond!!
20 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Libby,
Thank you for your amazing feedback!
We’re truly grateful for your kind words about our customer service. Our team always strives to provide helpful and caring support, and we’re so happy to hear that you felt well taken care of.
Thank you for your trust and support — we truly appreciate it!
cool mat is very good second one i have had for my Bella who loves it. The not so good was how long i had to wait 3 to 4 weeks far to long how
cool mat very good delivery ages
13 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Lyn,
Thank you for sharing your feedback!
We’re delighted to hear that Bella loves her cooling mat and that this is the second one you’ve purchased for her. It’s wonderful to know that it has become a comfortable place for her to relax on warm days.
We’re sorry that the delivery took longer than expected. We understand that waiting several weeks can be disappointing, and we’re continuously working to improve our delivery process.
Thank you again for your continued support, and we hope Bella enjoys many more cool and comfortable moments with her mat!
Had the dog bed for 1 day and the…
Had the dog bed for 1 day and the fabric ripped in 3 places. The fabric was very thin and a poor product to be used for a dog bed.
19 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Ed,
We’re very sorry to hear about this issue with your dog bed.
This is not a typical experience with our products, and we appreciate you bringing it to our attention. We will reach out to you via email to better understand what happened and address your concerns.
Thank you for giving us the opportunity to look into this and assist you further.
Love that the bed cover is removable…
Love that the bed cover is removable and washable. Our pup seems to prefer this new bed over her other two. So we are happy we bought it.
18 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Doxie Mom,
Thank you so much for your lovely review!
We’re delighted to hear that your pup prefers her new bed over her other ones. It’s wonderful to know that she has found a new favorite spot to relax.
We’re also glad that you appreciate the removable and washable cover — we designed it to make keeping the bed clean and comfortable as easy as possible.
Thank you for choosing us, and we hope your pup enjoys many cozy naps in her new bed!
My dogs LOVE their MrFluffyFriend
My dogs LOVE their MrFluffyFriend. Ie was a truly worthwhile investment.
18 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Cheryl,
Thank you so much for your wonderful review!
We’re thrilled to hear that your dogs love their MrFluffyFriend and that you feel it was a worthwhile investment. Knowing that our products bring comfort and happiness to pets is the best feedback we could receive.
Thank you for choosing us, and we hope your dogs enjoy many cozy and relaxing moments in their favorite spot!
My dog won’t lay on it.
7 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Russell,
We’re sorry to hear that your dog hasn’t taken to the bed yet.
Some dogs need a little time to adjust to a new sleeping spot, as they can be sensitive to new smells, textures, or changes in their routine. You can try placing a familiar blanket or toy on the bed, putting it in their favorite resting area, or rewarding them with treats and praise when they interact with it.
We hope your dog soon discovers the comfort of the new bed. If you have any concerns about the product itself, please feel free to reach out to our team — we’d be happy to assist.
I would post my real tracking number…
I would post my real tracking number but I’m STILL waiting for my package which they said shipped from PA, USA. but an example of the shipping code is like this SAAPQUVSPAADDLK…… definitely NOT UPS, USPS, or FEDEx. Had I known that I would never have ordered this product and I’m dissatisfied and I have even gotten it yet. I don’t buy from overseas because their products are crap, it takes longer than I want and there’s no way to return anything if I’m dissatisfied. They make it appear that they are shipping from somewhere in the United States. They are not they have no warehouses in the United States. I don’t care what they say. They are lying. Do not buy from this company.
Update. I received my dog bed. It’s crap as I expected. It’s supposed to be fluffy and calming for dogs that are frightened by lightning and thunder. $139 of cheap materials and no support. I should have gone to PetSMart and picked out a bed in person and paid 1/2 the price for a far better quality. My 55 lb. Boxer may as well sleep on the floor because there’s nothing enough padding to keep her from it by sleeping in this bed. Yes it arrived compressed and takes time to fluff. Even fluffed the cushion has zero firmness. Bedding must have some firmness to be supportive. I have photos, if I can figure out how to post them I definitely will. If I can send back to the company I WILL!
16 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Valeria,
We’re very sorry for the trouble and frustration you experienced with your order.
After checking our records, we can see that you contacted our support team and that your package was eventually delivered. We appreciate you updating your review with this information.
We’re also sorry to hear that the product did not meet your expectations. Our dog beds are vacuum-packed for shipping, and they do require some time to fully expand and regain their intended shape after unpacking. Our representative is assisting you with setup tips and is reviewing your concerns regarding the comfort and support of the bed.
We’ll continue to address your feedback via email and do our best to help resolve this for you.
Mrfluffyfriend advertise as UK but deal…
Mrfluffyfriend advertise as UK but deal mostly from other countries so be careful .
I needed to return my item as it was too small. The lead up to the return is VERY complicated!!! They don’t make it easy for you whatsoever . Once I managed to send it back with tracking info and the Royal Mail photo with proof of return they are now saying it wasn’t sent back to there depot in Germany even though the return address was printed out on the package to the Uk! So they are saying they can’t refund and need to investigate! Well if I don’t get my refund I will be investigating and iam certainly taking this further ! I would advise to steer clear of this company.
14 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Connor,
We’re sorry to hear about your frustration with the return process.
After checking our records, we can see that our team provided the correct return instructions and return address. However, it appears that the package was sent to a different address rather than the return address we provided, which is why we have not been able to locate it at our return facility.
We understand how important it is to have your return processed smoothly, and we are continuing to look into this matter. Once the parcel’s location is confirmed, we’ll be able to advise on the next steps.
Thank you for your patience while we investigate this.
BEWARE...ITS A SCAM!
BEWARE...ITS A SCAM!! NOT ORTHOPAEDIC BEDS, THEYRE FULL OF CHEAP POLYSTYRENE FOAM CHIPS WITH NO RIGIDITY OR ORTHOPAEDIC PROPERTIES!!! ABSOLUTE SHISSTERS ROBBING PEOPLE WITH FALSE MARKETING!!!! AVOID!
17 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Verj, we're sorry to hear that you feel this way.
Please note that our dog sofa is vacuum-packed for shipping, so it needs some time to expand and regain its full shape and size after unpacking. It also requires fluffing to help evenly distribute the filling and achieve its intended comfort.
We will reach out to you via email and will send you a helpful video showing how to properly fluff and set up the dog sofa. If, after following the instructions, you're still unhappy with the product, please reply to our email, and we'll be happy to review your concerns and assist you further.
We appreciate your feedback and hope to have the opportunity to resolve this for you.
Love the new dog bed!
Before ordering, my questions were answered quickly and very well. I could track my shipment fairly well. The packaging was a bit of a challenge to open, but very secure for shipping purposes. Once I figured where the inards all fit into the outer shell all was good! My dog usually avoids a new bed or blanket, but this time she rolled and stretched all over it immediately. It has become her "go to" relaxing spot. We will take it with us on our upcoming road trip! It is very pretty as well! We are happy customers! July, 2026
17 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Bev,
Thank you so much for your wonderful review! We’re thrilled to hear that your dog loved the new bed right away and that it has become her favorite relaxing spot.
We’re also happy to know that our team was able to answer your questions and assist you before your purchase. We understand that unpacking and setting up the bed can take a little time after shipping, so we’re glad everything came together well and that you’re happy with the result.
It’s wonderful to hear that you’ll be bringing the bed along on your upcoming road trip — we hope it helps your dog feel comfortable wherever you go!
Thank you again for being a happy customer and for sharing your experience with us.
Bed Size Adjustments
When I was ordering the pet bed I wasn't sure what size to get. I used the size guide, as well as measuring my dog's current bed.
I made a choice what size and placed the order. Then I promptly changed my mind and contacted customer service and requested they send the next size up. Customer service was very accommodating.
Then I changed my mind again. Contacted customer service, apologized and asked if they could up the size again. Customer service was great. They had no problem making the change. The changes were hassle free.
Finnegan loves his new bed!
29 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Stephanie,
Thank you for taking the time to share your experience! We’re so happy to hear that our customer service team was able to help you with the size adjustments and make the process as smooth as possible.
Choosing the right size can sometimes be tricky, so we’re glad our size guide and our team’s support helped you find the perfect fit for Finnegan. Most importantly, we’re delighted to hear that he loves his new bed!
Thank you again for your kind words and for choosing us. We hope Finnegan enjoys many cozy naps in his new favorite spot!
Great product
Great product. Dog used it immediately, surprisingly as usually very suspicious of anything new. Unlike the gel filled products, this will stand up to scratching, bunching and general dog related abuse. Feels cool toy bare feet. You've lost a star because the delivery was very slow. Waited 2 weeks for delivery.
17 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Gladys,
Thank you so much for sharing your experience! We’re delighted to hear that your dog loved the cooling mat right away and that it has been holding up well to scratching, bunching, and everyday use.
We also appreciate your feedback regarding the delivery time. We’re sorry it took longer than expected and understand how important it is to receive your order promptly. We’re continuously working with our shipping partners to improve delivery times.
Thank you again for your support and for giving our product a try! We’re happy to hear it’s keeping your dog comfortable.
My dog loves this bed
My dog loves this bed, it’s so soft and she actually moves it around the house. Delivery is a bit slow, but worth the wait.
14 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Maureen,
Thank you for your lovely review! We’re so happy to hear that your dog loves the bed and enjoys moving it around the house.
We truly appreciate your patience regarding the delivery time, and we’re sorry it took a little longer than expected. We’re always working to improve our shipping process to provide a smoother experience.
Thank you again for choosing us — we’re thrilled that the bed has become a favorite spot for your dog!
Same as many of the other comments does…
Same as many of the other comments does not stand up to what is described, not cool just nylon and polyester and send back is not to UK, and costly, just hope that I get a full refund as done all they say to return the item.
Having received a reply email from Mr Fluffy, saying that nylon and polyester dissipantes heat, I cannot find any proof other than the contrary.
16 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi,
We’re sorry to hear that you feel this way, and we appreciate you bringing your concerns to our attention.
Regarding the material label, we understand that it shows nylon and polyester. To clarify, the tag indicates the fabric components used in the product's construction. The label information is correct.
The cooling mat works by dissipating heat from your pet’s body when they lie on it. It is not designed to feel ice-cold like a mat that has been placed in a refrigerator or freezer, but rather to help draw away excess body heat and provide a cooling effect through contact.
We understand that the product did not meet your expectations, and we’re sorry for the disappointment. We appreciate your feedback regarding the material and return experience, and we will continue to use customer feedback to improve our products and service.
My older dog with hip pain snuggled…
My older dog with hip pain snuggled right in after it was done expanding. He slept through the night for the first time in months. I am so happy with this bed ❤️ and it arrived very fast!
13 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Marney,
Thank you so much for sharing your wonderful experience!
We're delighted to hear that your older dog with hip pain settled into the bed after it had fully expanded and was able to sleep comfortably through the night. Knowing that it has helped him rest more comfortably truly means a lot to us.
We're also happy to hear that your order arrived quickly. Wishing your furry friend many more cozy and restful nights! 🩵🐾
The customer service was outstanding…
The customer service was outstanding and they ordered me another bed size large round one and apricot incentive for free. I had measured my dog but apparently she needs extra large sometimes you just can't win. They tried but she really doesn't want to use it so I'm really bummed out. The product appears to be pretty soft but it's not like the ones that I've purchased in the past perhaps they changed manufacturing company. But I just want to elaborate on the customer service because they really tried. I would go up inside if I was going to order more I hope this helps others.
2 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Lady Lindsey,
Thank you so much for taking the time to share your experience.
We're delighted to hear that our customer service team was able to assist you and provide a replacement bed in a larger size. While we're sorry to hear that your dog still isn't interested in using it, we truly appreciate your kind words about our team's efforts.
Thank you as well for sharing your sizing advice with other pet parents. We hope that, with a little more time, your dog may become more comfortable with the bed, as some pets simply need a bit longer to adjust to a new sleeping spot.
We genuinely appreciate your thoughtful feedback and your support! 🐾
The dog beds are very expensive
The dog beds are very expensive. They sent me the wrong size and said that I could return it. Then they said that I can't return it, so I wasted a lot of money.
15 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Connie,
We're sorry to hear about your experience and apologize for any miscommunication.
After reviewing your correspondence with one of our customer service representatives, we can see that your case has been carefully assessed. While we understand your disappointment, our return policy states that returns must be requested within 30 days of receiving the order. Unfortunately, your request was made outside of this return window, which is why we were unable to accept the return.
We appreciate your feedback and understand your frustration. If you have any further questions, please reply to our support team, and we'll be happy to assist you.
My dog started using the bed right away.
My dog started using the bed right after I put it down on the floor. He loves it and uses it several times a day.
6 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Ann,
Thank you for your lovely review!
We're so happy to hear that your dog started using the bed right away and enjoys relaxing in it several times a day. It's wonderful to know it's become one of his favorite spots.
Thank you for choosing MrFluffyFriend, and we hope your pup continues to enjoy many cozy naps! 🐾
I ordered a large and it runs real…
I ordered a large and it runs real small. I have a miniature American Eskimo that weighs only 16 lbs and the bed is not big enough for her. It’s flat on one side of the rim because it doesn’t have enough stuffing in it. She sleeps more on her blanket because she can stretch out on it.
15 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Sandy,
We're sorry to hear that the bed didn't meet your expectations.
Because our beds are vacuum-packed for shipping, we recommend allowing the bed to air out fully after unpacking, then gently massaging and shaking it to help the filling redistribute and regain its intended shape.
We also offer a size exchange if the bed you received isn't the right fit for your dog.
Please feel free to email us at info@mrfluffyfriend.com, and our support team will be happy to assist you with both the filling concern and your size exchange options. We look forward to helping you find the best solution.
Impossible to return!!!!!
Quality of product not great, but main concern is if you want to return your order, then DO NOT BUY from this company. They make it impossible to return as return address in Germany. I sent my parcel back after lots of back & forth, paid £21 @ post office for parcel to be signed for as requested, only for my parcel to be returned to me, as unclaimed their end.
Will never order again nor recommend this company!!!!
18 June 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Lorraine,
We're very sorry to hear about your experience and understand how frustrating this must have been.
We sincerely apologize that your return parcel was sent back to you. While the carrier's handling of the shipment is unfortunately beyond our control, we will certainly look into why the return was not successfully received and investigate this further.
We can assure you that we take your feedback seriously and will work to understand what happened so we can assist you toward a resolution.
Thank you for bringing this to our attention.
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