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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their careful handling of belongings and excellent communication throughout the moving process. Many people found the service to be reliable and well-organized, making their moves stress-free and smooth. However, some customers also noted issues with pricing transparency and delivery services, including instances of late arrivals, trucks being too small for the job, or unexpected additional costs. A few other people also felt that the contact methods were overwhelming, with an excessive number of calls and messages.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the movers for being professional,... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, attentiveness,... See more

Price

Users describe ambiguous interactions with price. Many customers report unexpected and hidden fees, with some... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. While some reviewers praise... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. While some customers experienced good communication, with... See more

Based on these reviews

Rated 4 out of 5 stars

Easy to book, and follow up and confirmation of move on day before comforting. Unfortunately, movers had an accident on way to job, and couldn’t make it We were notified early on , and although d... See more

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Rated 4 out of 5 stars

The young men were extremely friendly & were in constant communication with me prior to their arrival. They took care with the furniture & were happy to answer any questions. The Movee office team we... See more

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Rated 4 out of 5 stars

Original booking wasn’t on time so had to reschedule to following day which thankfully was ok for all & easily done. Guys that turned up the next day were great & all went smoothly.

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Rated 5 out of 5 stars

It was a great experience with the moving company, the truck was ungraded to one bigger truck before the move and it was very reasonably priced with the upgrades. The workers are very friendly and exp... See more

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Rated 5 out of 5 stars

Reliable, professional, careful and nice movers. Organizing the move was easy and the Movee team was very responsive to questions. When shopping around for quotes and contacting other moving compani... See more

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Rated 5 out of 5 stars

Hello,The 2 boys were punctual,very kind,polite, professional, they took great precautions while removing and drop off my items. I highly recommend Movee to people who are looking for nearby removali... See more

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Rated 5 out of 5 stars

The task was to move a large, heavy glass top table and base. The enthusiastic Movee team arrived on time and professionally managed the heavy items and secured them creatively. Couldn't have be... See more

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Rated 5 out of 5 stars

They were quite experienced, communicated quite clearly and often as the job progressed, were priced amazingly well and were quick (which when you pay by the hour you definitely want lol). I would us... See more

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Rated 5 out of 5 stars

Absolute lifesavers! Arrived within an hour from booking them the same day. Professional and hardworking, going above and beyond. Highly recommend and will use them again. Thank you so much!

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Rated 5 out of 5 stars

What impressed me is the fact that it was Movee who rang me, not waiting for me to ring them, when they were running slightly behind schedule. The scheduled pick-up time was between 12 and 2 pm. They... See more

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Rated 5 out of 5 stars

We are an older couple and could not move furniture within our house. The men were friendly and were very helpful and moving our concrete dinning table was not a problem. The pricing was fair and tol... See more

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Rated 5 out of 5 stars

The 2 gentlemen that moved me yesterday were outstanding. They were so helpful, they communicate with me through out the move and had a very knowledgeable solution to anything that was a problem. And... See more

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Rated 5 out of 5 stars

I had to move fairly quickly and was able to book my move through Movee seamlessly. The pick-up to drop-off was handled professionally and I truly appreciate the efforts the boys went to make it as ea... See more

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Rated 5 out of 5 stars

My small move was excellent. Communication great, the two guys who did the move were wonderful- phoned prior to arrival, were quick and efficient and polite. Would definitely use them again!

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Rated 5 out of 5 stars

Great experience with movee. Even when things got out of hand at times, but the customer service and work closure was done perfectly! Will recommend them for any future moves.

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Rated 5 out of 5 stars

Overall was a good move, the movers were very officiant but they did come 1hr late but that is ok as we had the whole day. Overall Movee is a very good service, definitely recommend

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Rated 1 out of 5 stars

Avoid at all costs, moved 3 mattresses and damaged all three. 2 blankets to move a house load of furniture. Sub contracted to boys who had never moved anything before. Then was harassed on t... See more

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Rated 5 out of 5 stars

Amazing job done by the guys. Excellent packing, kind, and caring and professional. The best rates around too! Highly recommend. Will use again and recommend to all. Five star job!

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Rated 1 out of 5 stars

The services are pathetic. The contractor provided by movie does not abide the time allotted. We had booked for afternoon slot whereas the guys landed in the night and job was finished in a very hapha... See more

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Rated 1 out of 5 stars

I submitted one quote request online and have since received 5 emails, 4 texts, and 8 phone calls from different people at the company (mind you - with no voicemails). This is spamming my inbox and ph... See more

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Rated 5 out of 5 stars

Booked a move for my 4 bedroom house. the whole process was very smooth. from booking till delivery of services. The movers who came were super. They packed everything very well and did a great job. W... See more

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Rated 5 out of 5 stars

Noel and his mate were excellent. They were efficient, professional and took very good care of my belongings. They worked effectively and I would highly recommend using them again.

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Rated 1 out of 5 stars

This review is more so to do with the admin service, not really with the movers. Movers were exceptional and endured long waiting times that were beyond our control (based on new building’s man... See more

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Rated 5 out of 5 stars

This Movee company explained upfront charges. Gave follow up information about booking time with calls and emails. The removalists on time and professional. I would recommend this service to family an... See more

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Rated 5 out of 5 stars

Communication before and on the day was great. We knew exactly when to expect them. Carefully wrapped furniture, all furniture arrived and arranged as requested. Definitely call them again.

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Rated 5 out of 5 stars

I had a great experience with MOVEE. The team was incredibly kind, reliable, and well-organised throughout the entire process. Their communication was excellent, making the move smooth and stress-free... See more

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Rated 5 out of 5 stars

Very good removal, had no problem with the boys. They were very efficient and very helpful! Didn’t waste any time at all overall great experience!

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Rated 5 out of 5 stars

The movers were punctual, worked within the 2 hour timeframe, and ensured that tasks were completed within the timeframe. I highly recommend them for anyone seeking a stress free and affordable servic... See more

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Rated 5 out of 5 stars

We needed a move at short notice. They called us back almost immediately after out online enquiry. Outlined everything. Called on the day prior to arrival and everything went very smoothly. Th... See more

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Rated 5 out of 5 stars

The service was fantastic Good communication before the booking and movers team did a good job. They arrived on time in finish job very fast I am recommending this service with confidence 🤩

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Rated 5 out of 5 stars

Really great experience. Gulab Singh and his colleague communicated closely with me on the day of the move and did an amazing job.

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Rated 5 out of 5 stars

The guys were great. They came over at 8pm and the move went well into the morning but they were very professional and I would definitely use them again. Very satisfied

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Rated 5 out of 5 stars

Two men with great experience arrived at my house and gave me the best advice on how to make the move more efficient and less costly

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Rated 5 out of 5 stars

The guys, Sam & Karl, were amazing. They were fast efficient and polite and friendly. They went out of their way to help me with my move. The back of house team were also very helpful and polite. I wi... See more

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Rated 5 out of 5 stars

These guys were hughly experienced and really helpful. They went out of the way to help me lift some heavy stuff as well. Great job guys thank you very much. Looking forward to do business with you.

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Rated 5 out of 5 stars

Movee being a platform for moving was very good and helpful with my move from the north to the south. Great communication and price too .

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Rated 5 out of 5 stars

The team was outstanding, professional, polite, and incredibly efficient while still taking great care with all of our belongings. Their attention to detail and overall professionalism really stood ou... See more

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Rated 4 out of 5 stars

The boys were nice. They came much earlier than I had booked though but they called me saying what time exactly. I would have preferred to know the day before. The time frame the job was done was ok.... See more

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Rated 4 out of 5 stars

I had an urgent move to make and these guys made it possible. Thank you and will definetely rebook with our next move. Fast and efficent both guys on the job did a marvellous job. Many thanks and high... See more

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Rated 1 out of 5 stars

They showed up an hour late. The letter box was knocked off the fence, the fence was broken, and the removalists forgot 4 pieces of furniture. Also, Movee keep calling me after the fact to leave a goo... See more

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Rated 1 out of 5 stars

Despite them asking what size apartment was being moved and the number of boxes they sent a truck that could only take half. This meant two trips from the Peninsula to the city and as they quoted an h... See more

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Rated 4 out of 5 stars

The move went very smooth on the day. However, the boys arrive a little bit later than schedule and when calling there was no answer. Otherwise very good service.

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Rated 1 out of 5 stars

1 star is too high - confirmation text received day before. Waiting for delivery truck on the day - did not turn up. After ringing and leaving messages eventually got to someone on the 1300 number to... See more

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Rated 5 out of 5 stars

Team was puntual and worked quickly and carefully. Managed a stop at a second location seamlessly and were professional.

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Rated 5 out of 5 stars

These guys came swiftly to our rescue when another mover failed badly on us. If you want good people at a good price, take a look at these guys, for sure.

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Rated 1 out of 5 stars

Terrible service late arriving van to small crew who no packing or straps and thousands of dollars damage to our furniture. These cowboys have no idea and our last trip arrived at out house at... See more

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Rated 4 out of 5 stars

Removers got here late but communicated well and took care with the furniture. Overall we were very happy. Thankyou very very much.

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Rated 4 out of 5 stars

Drivers did not show up at the booked time of 8am and when I called Movee no one answered. I left a message and they returned my call 20 minutes later Drivers arrived at 8:45. Lovely guys but I... See more

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Rated 1 out of 5 stars

Movers came with a van to small for the job and left furniture behind. Had to pay for a second delivery even though l stated l needed a truck to move a large adjustable bed. A brand new day best was d... See more

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Rated 5 out of 5 stars

They were good at communicating and it was heavy hard work but they got it done so I was very happy with it

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Rated 3 out of 5 stars

The guys moving the gear were great, very careful. The load was not off the truck when I received a call requesting my credit card number for final payment without quoting the total. I don’t give my... See more

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Rated 5 out of 5 stars

Made the move really easy and convenient and didn't cost an arm and a leg like most others charge.

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Rated 1 out of 5 stars

Don't trust them! I contacted them for only moving the big items of a 3-bedroom house. The number of items were literally below 15 items. Fridge, washing machine, mattress and base, two coaches, a cou... See more

Company replied


Company details

  1. Moving and Storage Service

Written by the company

Our high functioning platform will help you provide us with all the necessary requirements like ‘to & from location’, move date, type of move and other.


Contact info

4.2

Great

TrustScore 4 out of 5

693 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 48 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Helpful staff willing to trouble shoot…

Helpful staff willing to trouble shoot in the move!

9 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your lovely feedback. We’re glad to hear our team was helpful and willing to troubleshoot during your move. We truly appreciate your support and hope to assist you again in the future. Regards, Movee

Rated 5 out of 5 stars

My small move was excellent

My small move was excellent. Communication great, the two guys who did the move were wonderful- phoned prior to arrival, were quick and efficient and polite. Would definitely use them again!

7 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you so much for your wonderful feedback. We’re delighted to hear your move went smoothly and that communication was clear throughout. It’s great to know the team kept you informed, worked efficiently, and provided polite service. We truly appreciate your support and would be more than happy to assist you again in the future. Regards, Movee

Rated 1 out of 5 stars

Beware of hidden fees and incorrect charging

I had a very mixed experience with Movee. The removalists themselves were friendly, efficient and did a great job. However, they are merely contractors to Movee who act as a booking agent. Movee repeatedly advised they have no hidden fees and it was only $150 per hour with a minimum 2 hours, nothing more. From arrival to departure, the move took 5 hours and 5 minutes, yet I was charged for 7 hours, plus an extra $225 travel time, plus an extra 10% service fee, plus a steep credit card surcharge. I calculated I should have been charged no more than $825, but I was charge $1428! I called their account department, who pointed to some fine print in an email I received post the booking, and they admitted they had charged me an extra 1.5 hours and will receive a refund within 24 hours. 5 days later, still no refund.
Beware of hidden fees, and know that you are dealing with a booking service who outsource the removalist service.

2 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for sharing your feedback. We appreciate your kind words about the removalists and are glad to hear the move itself went well. We would like to clarify that, as discussed in our ongoing email communication, the refund for the overcharged hours has already been initiated and is currently being processed. We’d also like to confirm that all applicable charges, including hourly rates, travel time, service fees, and payment surcharges, are clearly outlined in the booking confirmation email sent at the time of booking. There are no hidden fees, and all pricing details are provided upfront for transparency. We understand your concerns and appreciate your patience while the refund is completed. Regards, Movee

Rated 5 out of 5 stars

Professional

Professional, on time, efficient and fast.

30 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We’re glad to hear the service was professional, on time, efficient, and fast. We really appreciate your support. Regards, Movee

Rated 5 out of 5 stars

Great service

Great service

30 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We’re happy to hear you had a great experience with our service. Regsrds, Movee

Rated 5 out of 5 stars

Nice move it all went well

Nice move it all went well

6 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We’re happy to hear everything went well and that you had a smooth move. We appreciate your support and look forward to helping you again. Regards, Movee

Rated 5 out of 5 stars

Very friendly and efficient movers

Very friendly and efficient movers. They took care of their work and my furniture really well!

3 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your lovely feedback. We’re glad to hear the movers were friendly, efficient, and took great care of your furniture. We really appreciate your support and hope to assist you again in the future. Regards, Movee

Rated 1 out of 5 stars

Unprofessional

I had a disappointing experience with Movee and would not use them again.

I was contacted via an email campaign offering a 10% discount, as I had previously made enquiries during an earlier move. I responded and booked both packing and moving services, paying deposits for each.

When I asked for confirmation, the booking dates were wrong. I requested corrections, but the revised confirmation still showed incorrect dates. Eventually I received a reply where the dates appeared to be manually edited in the email itself, rather than coming from their booking system. This did not inspire confidence.

I also asked about the advertised 10% discount. I was told the pricing already reflected the discount, but there was no clear evidence or breakdown showing this.

Shortly after booking, I received repeated calls from the same company encouraging me to purchase moving insurance, which required full upfront payment. I asked for time to consider, but they called again before the agreed time to follow up.

At this point, due to concerns about professionalism and reliability, I decided to cancel both services via email. After waiting about a week without confirmation, I had to follow up again before receiving cancellation confirmation.

Despite this, just two working days before the scheduled packing date, I received an automated reminder email as if the service was still active. I then had to contact them yet again to ensure the packing service was actually cancelled.

Overall, the experience was disorganised and undermined my confidence in their ability to manage something as important as a house move.

15 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how this situation may have caused frustration. We would like to clarify that our team has already contacted you via email to address your concerns and provide clarification regarding the booking, discount, and cancellation. We take feedback like this seriously, as it helps us improve our processes and communication. We appreciate you bringing this to our attention and hope the email correspondence helps resolve the matter. Regards, Movee

Rated 4 out of 5 stars

good job

good job, everything was done properly

3 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We’re glad to hear that everything was done properly and that you were happy with the service. We appreciate your support and look forward to helping you again in the future. Regards, Movee

Rated 5 out of 5 stars

These guys were hughly experienced and…

These guys were hughly experienced and really helpful. They went out of the way to help me lift some heavy stuff as well. Great job guys thank you very much. Looking forward to do business with you.

3 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you so much for your kind words. We’re really happy to hear that the team was experienced, helpful, and went the extra mile to assist you. Your appreciation means a lot to us, and we look forward to doing business with you again in the future. Regards, Movee

Rated 5 out of 5 stars

We needed a move at short notice

We needed a move at short notice. They called us back almost immediately after out online enquiry. Outlined everything. Called on the day prior to arrival and everything went very smoothly. This service was very easy to use. I would use them again.

28 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We're glad everything was organised quickly and that the move went smoothly. We appreciate your support and would be happy to assist again in the future. Regards, Movee

Rated 1 out of 5 stars

THE WORST moving experience ever.

THE WORST moving experience I have ever had (and I'm a seasoned mover)!
Do not use this company, ever.
The communication was fantastic until the booking was made, but it was abysmal from then on. Having heard nothing for weeks since booking, I emailed Movee 10 days before our date to confirm, but still heard nothing back from them. So I called and emailed again. I only got confirmation 48hrs before our date! Stress.
Then, they sent a team from Melton to our place in South Gippsland. Not local at all (as they advertised).
So we started late. Then they sent a truck which was too small and could only take half our stuff. The subcontractors said they could come again the next day for a cash/reduced price, but this wasn't acceptable and caused an enormous amount of stress.
The men who came then didn't know how to properly disconnect the washing machine and caused the laundry to flood. They left the tap running, put a bucket underneath and closed the cabinet door ready to walk away. My daughter saw it, and when I approached them, 1 blamed me for not turning off the mains properly! (Which I had done, but then I went into the laundry and simply turned off the tap properly!)
Meanwhile, I had to frantically ring around for another company, and found one last minute... amazing. But stressful!
While the Movee subcontractors were still in transit, I received multiple phone calls from 2 people in the office, and the subcontractors, demanding that I pay before my belongings were delivered. Total harassment! And more stress. I paid, thinking "they're not going to deliver my stuff otherwise", and I was honestly getting ready to call the Police.
At delivery, they damaged a wooden table, and bashed my new walls when coming through doorways.
And they were slow to load up and then unload!
All up, A TOTAL SCAM! Please never hire these people. And reputable movers; please don't sign up with these con artists!

30 January 2026
Unprompted review
Movee logo

Reply from Movee

We’re sorry to hear about your experience. We would like to confirm that we received the damage photos yesterday and are currently reviewing the matter. Our team is already in contact with you via email and working through this accordingly. Thank you for your patience while this is being addressed. Regards, Movee

Rated 5 out of 5 stars

Guys were great

Guys were great, took care loading everything and kept a steady pace

29 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We're glad everything was handled with care and at a steady pace. Regards, Movee

Rated 5 out of 5 stars

Really great experience!

Really great experience. Gulab Singh and his colleague communicated closely with me on the day of the move and did an amazing job.

20 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your lovely feedback. We're glad the communication was clear and that everything went smoothly on the day. We appreciate you sharing your experience. Regards, Movee

Rated 5 out of 5 stars

Great Movers

Friendly efficient service

29 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We're glad the service was friendly and efficient. Regards, Movee

Rated 3 out of 5 stars

Did a decent job

Movers did a great job

26 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We're glad to hear the job was done well. Regards, Movee

Rated 5 out of 5 stars

Nicely done

Nicely done

20 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. Glad to hear it was nicely done. Regards, Movee

Rated 5 out of 5 stars

Easy good coms

Easy good coms

27 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. Glad to hear the process was easy with good communication. Regards, Movee

Rated 1 out of 5 stars

Don't bother.

Communication wise, this has got to be the worst moving company I've ever worked with. 3 days I waited for my things to be moved out. 3 days of back and forth calls, pushing back work to meet YOUR time frame, only for you to tell me you're going to be here 2-3 hours later than OUR AGREED TIME. I told your team so many times I couldn't move on Australia Day, and even told you to keep the deposit because I wanted nothing to do with you people, yet you talked me into a minimal discount, which I should've just declined and walked away without, but the staff member quite literally sat there on the phone repeating "pls maam pls no we pick new day and give discount." Then over the span of 2 days, I've got your team all calling and messaging me to see what the plan is as if I haven't already discussed it with one of you, and you haven't communicated the new time and date of the move with each other. Constantly calling your office to ask for an update when you were 2-3 hours late, to get radio silence. Having to leave my apartment to rush to work, only for you guys to call me and say "we're on the way now" when you should've been there hours ago. Only pro from this entire thing, was that the move was swift. You guys tried to charge me full price, after we agreed on a discount for your tardiness. 350$ PLUS 50$ deposit for just under 2 hours is OUTRAGEOUS and WASNT the agreed price. Had I not been extremely overwhelmed and just wanting you out of my house, and off my phone with the constant calls I wouldn't have paid you at all. DONT hire these people if you're western Sydney based. Their final call to me was 30 minutes ago "maam pls give good review, I'll stay on the line while u do it, takes 3 seconds". The sheer audacity. Here's your good review, have the day you deserve.

26 January 2026
Unprompted review
Movee logo

Reply from Movee

We’re sorry to hear about your experience and the frustration caused. This is not the experience we aim to provide. Please note that all charges and any agreed discounts are recorded in the booking details. Thank you for your feedback. Regards, Movee

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