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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their careful handling of belongings and excellent communication throughout the moving process. Many people found the service to be reliable and well-organized, making their moves stress-free and smooth. However, some customers also noted issues with pricing transparency and delivery services, including instances of late arrivals, trucks being too small for the job, or unexpected additional costs. A few other people also felt that the contact methods were overwhelming, with an excessive number of calls and messages.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the movers for being professional,... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, attentiveness,... See more

Price

Users describe ambiguous interactions with price. Many customers report unexpected and hidden fees, with some... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. While some reviewers praise... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. While some customers experienced good communication, with... See more

Based on these reviews

Rated 4 out of 5 stars

Easy to book, and follow up and confirmation of move on day before comforting. Unfortunately, movers had an accident on way to job, and couldn’t make it We were notified early on , and although d... See more

Company replied

Rated 4 out of 5 stars

The young men were extremely friendly & were in constant communication with me prior to their arrival. They took care with the furniture & were happy to answer any questions. The Movee office team we... See more

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Rated 4 out of 5 stars

Original booking wasn’t on time so had to reschedule to following day which thankfully was ok for all & easily done. Guys that turned up the next day were great & all went smoothly.

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Rated 5 out of 5 stars

It was a great experience with the moving company, the truck was ungraded to one bigger truck before the move and it was very reasonably priced with the upgrades. The workers are very friendly and exp... See more

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Rated 5 out of 5 stars

Reliable, professional, careful and nice movers. Organizing the move was easy and the Movee team was very responsive to questions. When shopping around for quotes and contacting other moving compani... See more

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Rated 5 out of 5 stars

Hello,The 2 boys were punctual,very kind,polite, professional, they took great precautions while removing and drop off my items. I highly recommend Movee to people who are looking for nearby removali... See more

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Rated 5 out of 5 stars

The task was to move a large, heavy glass top table and base. The enthusiastic Movee team arrived on time and professionally managed the heavy items and secured them creatively. Couldn't have be... See more

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Rated 5 out of 5 stars

They were quite experienced, communicated quite clearly and often as the job progressed, were priced amazingly well and were quick (which when you pay by the hour you definitely want lol). I would us... See more

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Rated 5 out of 5 stars

Absolute lifesavers! Arrived within an hour from booking them the same day. Professional and hardworking, going above and beyond. Highly recommend and will use them again. Thank you so much!

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Rated 5 out of 5 stars

What impressed me is the fact that it was Movee who rang me, not waiting for me to ring them, when they were running slightly behind schedule. The scheduled pick-up time was between 12 and 2 pm. They... See more

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Rated 5 out of 5 stars

We are an older couple and could not move furniture within our house. The men were friendly and were very helpful and moving our concrete dinning table was not a problem. The pricing was fair and tol... See more

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Rated 5 out of 5 stars

The 2 gentlemen that moved me yesterday were outstanding. They were so helpful, they communicate with me through out the move and had a very knowledgeable solution to anything that was a problem. And... See more

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Rated 5 out of 5 stars

I had to move fairly quickly and was able to book my move through Movee seamlessly. The pick-up to drop-off was handled professionally and I truly appreciate the efforts the boys went to make it as ea... See more

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Rated 5 out of 5 stars

My small move was excellent. Communication great, the two guys who did the move were wonderful- phoned prior to arrival, were quick and efficient and polite. Would definitely use them again!

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Rated 5 out of 5 stars

Great experience with movee. Even when things got out of hand at times, but the customer service and work closure was done perfectly! Will recommend them for any future moves.

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Rated 5 out of 5 stars

Overall was a good move, the movers were very officiant but they did come 1hr late but that is ok as we had the whole day. Overall Movee is a very good service, definitely recommend

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Rated 1 out of 5 stars

Avoid at all costs, moved 3 mattresses and damaged all three. 2 blankets to move a house load of furniture. Sub contracted to boys who had never moved anything before. Then was harassed on t... See more

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Rated 5 out of 5 stars

Amazing job done by the guys. Excellent packing, kind, and caring and professional. The best rates around too! Highly recommend. Will use again and recommend to all. Five star job!

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Rated 1 out of 5 stars

The services are pathetic. The contractor provided by movie does not abide the time allotted. We had booked for afternoon slot whereas the guys landed in the night and job was finished in a very hapha... See more

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Rated 1 out of 5 stars

I submitted one quote request online and have since received 5 emails, 4 texts, and 8 phone calls from different people at the company (mind you - with no voicemails). This is spamming my inbox and ph... See more

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Rated 5 out of 5 stars

Booked a move for my 4 bedroom house. the whole process was very smooth. from booking till delivery of services. The movers who came were super. They packed everything very well and did a great job. W... See more

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Rated 5 out of 5 stars

Noel and his mate were excellent. They were efficient, professional and took very good care of my belongings. They worked effectively and I would highly recommend using them again.

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Rated 1 out of 5 stars

This review is more so to do with the admin service, not really with the movers. Movers were exceptional and endured long waiting times that were beyond our control (based on new building’s man... See more

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Rated 5 out of 5 stars

This Movee company explained upfront charges. Gave follow up information about booking time with calls and emails. The removalists on time and professional. I would recommend this service to family an... See more

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Rated 5 out of 5 stars

Communication before and on the day was great. We knew exactly when to expect them. Carefully wrapped furniture, all furniture arrived and arranged as requested. Definitely call them again.

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Rated 5 out of 5 stars

I had a great experience with MOVEE. The team was incredibly kind, reliable, and well-organised throughout the entire process. Their communication was excellent, making the move smooth and stress-free... See more

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Rated 5 out of 5 stars

Very good removal, had no problem with the boys. They were very efficient and very helpful! Didn’t waste any time at all overall great experience!

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Rated 5 out of 5 stars

The movers were punctual, worked within the 2 hour timeframe, and ensured that tasks were completed within the timeframe. I highly recommend them for anyone seeking a stress free and affordable servic... See more

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Rated 5 out of 5 stars

We needed a move at short notice. They called us back almost immediately after out online enquiry. Outlined everything. Called on the day prior to arrival and everything went very smoothly. Th... See more

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Rated 5 out of 5 stars

The service was fantastic Good communication before the booking and movers team did a good job. They arrived on time in finish job very fast I am recommending this service with confidence 🤩

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Rated 5 out of 5 stars

Really great experience. Gulab Singh and his colleague communicated closely with me on the day of the move and did an amazing job.

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Rated 5 out of 5 stars

The guys were great. They came over at 8pm and the move went well into the morning but they were very professional and I would definitely use them again. Very satisfied

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Rated 5 out of 5 stars

Two men with great experience arrived at my house and gave me the best advice on how to make the move more efficient and less costly

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Rated 5 out of 5 stars

The guys, Sam & Karl, were amazing. They were fast efficient and polite and friendly. They went out of their way to help me with my move. The back of house team were also very helpful and polite. I wi... See more

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Rated 5 out of 5 stars

These guys were hughly experienced and really helpful. They went out of the way to help me lift some heavy stuff as well. Great job guys thank you very much. Looking forward to do business with you.

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Rated 5 out of 5 stars

Movee being a platform for moving was very good and helpful with my move from the north to the south. Great communication and price too .

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Rated 5 out of 5 stars

The team was outstanding, professional, polite, and incredibly efficient while still taking great care with all of our belongings. Their attention to detail and overall professionalism really stood ou... See more

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Rated 4 out of 5 stars

The boys were nice. They came much earlier than I had booked though but they called me saying what time exactly. I would have preferred to know the day before. The time frame the job was done was ok.... See more

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Rated 4 out of 5 stars

I had an urgent move to make and these guys made it possible. Thank you and will definetely rebook with our next move. Fast and efficent both guys on the job did a marvellous job. Many thanks and high... See more

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Rated 1 out of 5 stars

They showed up an hour late. The letter box was knocked off the fence, the fence was broken, and the removalists forgot 4 pieces of furniture. Also, Movee keep calling me after the fact to leave a goo... See more

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Rated 1 out of 5 stars

Despite them asking what size apartment was being moved and the number of boxes they sent a truck that could only take half. This meant two trips from the Peninsula to the city and as they quoted an h... See more

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Rated 4 out of 5 stars

The move went very smooth on the day. However, the boys arrive a little bit later than schedule and when calling there was no answer. Otherwise very good service.

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Rated 1 out of 5 stars

1 star is too high - confirmation text received day before. Waiting for delivery truck on the day - did not turn up. After ringing and leaving messages eventually got to someone on the 1300 number to... See more

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Rated 5 out of 5 stars

Team was puntual and worked quickly and carefully. Managed a stop at a second location seamlessly and were professional.

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Rated 5 out of 5 stars

These guys came swiftly to our rescue when another mover failed badly on us. If you want good people at a good price, take a look at these guys, for sure.

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Rated 1 out of 5 stars

Terrible service late arriving van to small crew who no packing or straps and thousands of dollars damage to our furniture. These cowboys have no idea and our last trip arrived at out house at... See more

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Rated 4 out of 5 stars

Removers got here late but communicated well and took care with the furniture. Overall we were very happy. Thankyou very very much.

Company replied

Rated 4 out of 5 stars

Drivers did not show up at the booked time of 8am and when I called Movee no one answered. I left a message and they returned my call 20 minutes later Drivers arrived at 8:45. Lovely guys but I... See more

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Rated 1 out of 5 stars

Movers came with a van to small for the job and left furniture behind. Had to pay for a second delivery even though l stated l needed a truck to move a large adjustable bed. A brand new day best was d... See more

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Rated 5 out of 5 stars

They were good at communicating and it was heavy hard work but they got it done so I was very happy with it

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Rated 3 out of 5 stars

The guys moving the gear were great, very careful. The load was not off the truck when I received a call requesting my credit card number for final payment without quoting the total. I don’t give my... See more

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Rated 5 out of 5 stars

Made the move really easy and convenient and didn't cost an arm and a leg like most others charge.

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Rated 1 out of 5 stars

Don't trust them! I contacted them for only moving the big items of a 3-bedroom house. The number of items were literally below 15 items. Fridge, washing machine, mattress and base, two coaches, a cou... See more

Company replied


Company details

  1. Moving and Storage Service

Written by the company

Our high functioning platform will help you provide us with all the necessary requirements like ‘to & from location’, move date, type of move and other.


Contact info

4.2

Great

TrustScore 4 out of 5

693 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Use this company if you want to be harassed daily

Movers were find despite showing up 40 minutes late and disappearing between locations for 30 minutes.
The daily harassment and calls from the company to review on the site is too much.
$50 deposit wasn’t accounted for in the total cost that also was much higher than quoted. Also forced to do a Google review while trying to pay.

Are you going to stop calling me daily and messaging me for a review now?

16 February 2026
Unprompted review
Movee logo

Reply from Movee

We’re sorry to hear about your experience and apologise for the excessive follow-ups and any confusion regarding the pricing. The $50 paid at the time of booking is a booking fee to secure your move slot and is included in the total cost, not an additional deposit. Please share your job ID so we can review your booking in detail, address your concerns, and make sure no further review requests are sent. Regards, Movee

Rated 4 out of 5 stars

Easy to book

Easy to book, and follow up and confirmation of move on day before comforting.
Unfortunately, movers had an accident on way to job, and couldn’t make it We were notified early on , and although disappointed, we understand that these things happen. But, moovee sprung into action, and by noon, had sourced and provided another team to complete our move. From noon, all went like clockwork, and new team were efficient, friendly and competent. Move done on day, as promised, and all finished well.
Thanks movee and your great team of Removalists.
Peter Rays

19 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you, Peter, for your understanding and for sharing your experience. We’re glad our team could quickly arrange a replacement and ensure your move was completed smoothly on the same day. Your kind words mean a lot to us, and we’ll be sure to pass them on to our removalists. Wishing you all the best in your new home. Regards, Movee

Rated 5 out of 5 stars

Your service perfectly done ✅

Your service perfectly done ✅

2 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your wonderful feedback. We’re delighted to hear that the service was completed perfectly and truly appreciate your support. Regards, Movee

Rated 1 out of 5 stars

Clingy and destructive

They showed up an hour late. The letter box was knocked off the fence, the fence was broken, and the removalists forgot 4 pieces of furniture. Also, Movee keep calling me after the fact to leave a good review which is annoying and clingy. I wouldn't even put up with this behaviour from a life partner.

16 February 2026
Unprompted review
Movee logo

Reply from Movee

We’re very sorry to hear about your experience and sincerely apologise for the delay, the damage caused and the repeated follow-up calls this is not the level of service we aim to provide. Could you please send the photos of the damage along with your job details to "support@movee.freshdesk.com" so our team can urgently investigate and take the appropriate next steps to assist you.

Rated 1 out of 5 stars

This review is more so to do with the…

This review is more so to do with the admin service, not really with the movers.

Movers were exceptional and endured long waiting times that were beyond our control (based on new building’s management disservice) but, I do not appreciate the lack of transparency with cost and the forceful act to provide screenshot of payments multiple times (even after already emailing them) or the constant calls to provide reviews.

I probably would’ve gone to a different service that was more transaparent about everything. Would never do Movee again. But again, this is not to take away from the actual movers who helped remove my things and deliver to new place - they did a great job! Fantastic job! Really appreciate the struggle they went through with all those stairs and waiting time.

As mentioned, this review is an honest reflection on admin’s service. Do not be forceful and please be honest upfront about charges. Other than that all perfect!

16 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your honest feedback. We sincerely apologise for the frustration caused by the communication and for any feeling of lack of transparency this is not the experience we aim to provide. All charges are outlined in the booking confirmation email, however we’re sorry if this was not made clear, and we truly appreciate your kind words for the movers and will use your comments to improve our admin service. Regards, Movee

Rated 5 out of 5 stars

Great job

Great job nicely done, guys were very friendly and helpful

19 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your kind words. We’re delighted to hear that the team did a great job and that you found them friendly and helpful throughout the move. Your feedback is truly appreciated, and we’ll be sure to pass it on to the crew. We look forward to assisting you again in the future. Regards, Movee

Rated 4 out of 5 stars

Movee Removalists…

Removers got here late but communicated well and took care with the furniture. Overall we were very happy.
Thankyou very very much.

18 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your lovely feedback. We appreciate your patience with the delay and are glad to hear our team communicated well and handled your furniture with care. We’re delighted you were happy with the overall service – thank you for choosing us. Regards, Movee

Rated 5 out of 5 stars

Movee

The team were excellent

18 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your kind words. We’re thrilled to hear that you found the team excellent and truly appreciate your feedback. Regards, Movee

Rated 5 out of 5 stars

The team is very professional and kept…

The team is very professional and kept a check till the delivery.

16 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your wonderful feedback. We’re glad to hear that you found our team professional and that they stayed attentive all the way through to the delivery. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to helping you again in the future. Regards, Movee

Rated 4 out of 5 stars

Good job on helping me to transfer my…

Good job on helping me to transfer my belongings.

15 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your lovely feedback. We’re really pleased to hear that you were happy with the help in transferring your belongings. It was our pleasure to assist you, and we hope to serve you again in the future. Regards, Movee

Rated 5 out of 5 stars

The removalist where cordial and fast…

The removalist where cordial and fast at their job

13 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your kind feedback. We’re so glad to hear that the removalists were cordial and worked quickly to get the job done. We really appreciate your support and hope to assist you again in the future. Regards, Movee

Rated 3 out of 5 stars

Movee is a booking platform

I have recently learnt that Movee is just a booking platform connecting us with different moving providers. Even though my experience with the movers was extremely disappointing, as you can see by the information below. Movee were great at dealing with the issue, responding promptly to my concerns and doing everything in their power to rectify the problem including refunding the platform fees. Thank you again!

Disappointed…
At arrival one man came down to check out what we had to move, while the second was sleeping in the truck. Everything was organised and packed all ready in the living room. Easy right?!
On the phone I explained everything I had, I was told they could do it in TWO HOURS, I thought “mm ok”, still asked them to quote for 3 to be safe.
The men moved slower than my 5 year old. They would literally pick up one item on one hand, slow walk to the lift, go down and put it in the truck. I was shocked!!!
Me and my sister (TWO WOMEN) started lifting and carrying EVERYTHING. We would make two trips with the lift full while they packed one item into the truck. Kept asking them to help bring down the large heavier items (washing machine and Sofa) as we were already doing everything else response for the guy who didn’t speak English so count even ask him to put things in the right room was “no little things, little things”. I ended up taking the washing machine to the truck myself and my sister helped me take the sofa down to them.
In the end what they did was, one guy stayed inside the truck (packing or unpacking) and the other moved from the lift to the truck or simply just passed things to the other guy as WE DID EVERYTHING ELSE OURSELVES.
I was also asked for a 50$ deposit at booking, in the end they charged over 700$ for less then 4hrs. When I asked if they discounted what I paid he said “if you want pay ***$ (discounted the deposit). Would have done so much better if I just rented a truck myself.
Don’t forget how desperate they were at payment time 🤣🤣 shocking, would never do this again that’s for sure.

Invoice No: 018191
Date: 14/02/2026
Terms: COD
Due Date: 14/02/2026
Job ID: 018191

14 February 2026
Unprompted review
Movee logo

Reply from Movee

We’re really sorry to hear about your experience and truly disappointed that the service did not meet your expectations. This is certainly not the standard we aim to provide. We would like to investigate this matter further and address your concerns properly. Could you please share your Job ID with us so we can look into the details and get back to you as soon as possible? Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused. Regards, Movee

Rated 4 out of 5 stars

Customer service communication and…

Customer service communication and service on collection was excellent.

11 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your kind feedback. We’re delighted to hear that both our customer service communication and the collection service met your expectations. We truly appreciate your support and look forward to assisting you again in the future. Regards, Movee

Rated 5 out of 5 stars

Good service

Cost more than planned, but the removalists were great & friendly. Nicely done

12 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We’re glad everything went well and appreciate your support. We’d be happy to help you again anytime. Regards, Movee

Rated 5 out of 5 stars

Nicely done

Nicely done

10 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We’re glad everything went well and appreciate your support. We’d be happy to help you again anytime. Regards, Movee

Rated 5 out of 5 stars

Nice done 7561

12 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We’re glad everything went well and appreciate your support. We’d be happy to help you again anytime. Regards, Movee

Rated 4 out of 5 stars

The service was very good

The service was very good
They were quick too

6 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We’re pleased to hear you were happy with the service and that the team worked quickly and efficiently. We truly appreciate your support and hope to assist you again in the future. Regards, Movee

Rated 5 out of 5 stars

Easy communication

7 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We’re glad you found the communication easy and smooth throughout your move. We appreciate your support and hope to help you again in the future. Regards, Movee

Rated 5 out of 5 stars

Great fast and professionalism

Great fast and professionalism

9 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We’re glad to hear you experienced fast and professional service. We truly appreciate your support and hope to assist you again in the future. Regards, Movee

Rated 5 out of 5 stars

Amazing job done by the guys

Amazing job done by the guys. Excellent packing, kind, and caring and professional. The best rates around too! Highly recommend. Will use again and recommend to all. Five star job!

9 February 2026
Unprompted review
Movee logo

Reply from Movee

Thank you so much for your amazing feedback. We’re thrilled to hear you were happy with the packing, professionalism, and care shown by the team. It’s great to know you found our rates competitive as well. We truly appreciate your recommendation and look forward to assisting you again in the future. Thanks for the five star support. Regards, Movee

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