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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their careful handling of belongings and excellent communication throughout the moving process. Many people found the service to be reliable and well-organized, making their moves stress-free and smooth. However, some customers also noted issues with pricing transparency and delivery services, including instances of late arrivals, trucks being too small for the job, or unexpected additional costs. A few other people also felt that the contact methods were overwhelming, with an excessive number of calls and messages.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the movers for being professional,... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, attentiveness,... See more

Price

Users describe ambiguous interactions with price. Many customers report unexpected and hidden fees, with some... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. While some reviewers praise... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. While some customers experienced good communication, with... See more

Based on these reviews

Rated 4 out of 5 stars

Easy to book, and follow up and confirmation of move on day before comforting. Unfortunately, movers had an accident on way to job, and couldn’t make it We were notified early on , and although d... See more

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Rated 4 out of 5 stars

The young men were extremely friendly & were in constant communication with me prior to their arrival. They took care with the furniture & were happy to answer any questions. The Movee office team we... See more

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Rated 4 out of 5 stars

Original booking wasn’t on time so had to reschedule to following day which thankfully was ok for all & easily done. Guys that turned up the next day were great & all went smoothly.

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Rated 5 out of 5 stars

It was a great experience with the moving company, the truck was ungraded to one bigger truck before the move and it was very reasonably priced with the upgrades. The workers are very friendly and exp... See more

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Rated 5 out of 5 stars

Reliable, professional, careful and nice movers. Organizing the move was easy and the Movee team was very responsive to questions. When shopping around for quotes and contacting other moving compani... See more

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Rated 5 out of 5 stars

Hello,The 2 boys were punctual,very kind,polite, professional, they took great precautions while removing and drop off my items. I highly recommend Movee to people who are looking for nearby removali... See more

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Rated 5 out of 5 stars

The task was to move a large, heavy glass top table and base. The enthusiastic Movee team arrived on time and professionally managed the heavy items and secured them creatively. Couldn't have be... See more

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Rated 5 out of 5 stars

They were quite experienced, communicated quite clearly and often as the job progressed, were priced amazingly well and were quick (which when you pay by the hour you definitely want lol). I would us... See more

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Rated 5 out of 5 stars

Absolute lifesavers! Arrived within an hour from booking them the same day. Professional and hardworking, going above and beyond. Highly recommend and will use them again. Thank you so much!

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Rated 5 out of 5 stars

What impressed me is the fact that it was Movee who rang me, not waiting for me to ring them, when they were running slightly behind schedule. The scheduled pick-up time was between 12 and 2 pm. They... See more

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Rated 5 out of 5 stars

We are an older couple and could not move furniture within our house. The men were friendly and were very helpful and moving our concrete dinning table was not a problem. The pricing was fair and tol... See more

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Rated 5 out of 5 stars

The 2 gentlemen that moved me yesterday were outstanding. They were so helpful, they communicate with me through out the move and had a very knowledgeable solution to anything that was a problem. And... See more

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Rated 5 out of 5 stars

I had to move fairly quickly and was able to book my move through Movee seamlessly. The pick-up to drop-off was handled professionally and I truly appreciate the efforts the boys went to make it as ea... See more

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Rated 5 out of 5 stars

My small move was excellent. Communication great, the two guys who did the move were wonderful- phoned prior to arrival, were quick and efficient and polite. Would definitely use them again!

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Rated 5 out of 5 stars

Great experience with movee. Even when things got out of hand at times, but the customer service and work closure was done perfectly! Will recommend them for any future moves.

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Rated 5 out of 5 stars

Overall was a good move, the movers were very officiant but they did come 1hr late but that is ok as we had the whole day. Overall Movee is a very good service, definitely recommend

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Rated 1 out of 5 stars

Avoid at all costs, moved 3 mattresses and damaged all three. 2 blankets to move a house load of furniture. Sub contracted to boys who had never moved anything before. Then was harassed on t... See more

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Rated 5 out of 5 stars

Amazing job done by the guys. Excellent packing, kind, and caring and professional. The best rates around too! Highly recommend. Will use again and recommend to all. Five star job!

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Rated 1 out of 5 stars

The services are pathetic. The contractor provided by movie does not abide the time allotted. We had booked for afternoon slot whereas the guys landed in the night and job was finished in a very hapha... See more

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Rated 1 out of 5 stars

I submitted one quote request online and have since received 5 emails, 4 texts, and 8 phone calls from different people at the company (mind you - with no voicemails). This is spamming my inbox and ph... See more

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Rated 5 out of 5 stars

Booked a move for my 4 bedroom house. the whole process was very smooth. from booking till delivery of services. The movers who came were super. They packed everything very well and did a great job. W... See more

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Rated 5 out of 5 stars

Noel and his mate were excellent. They were efficient, professional and took very good care of my belongings. They worked effectively and I would highly recommend using them again.

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Rated 1 out of 5 stars

This review is more so to do with the admin service, not really with the movers. Movers were exceptional and endured long waiting times that were beyond our control (based on new building’s man... See more

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Rated 5 out of 5 stars

This Movee company explained upfront charges. Gave follow up information about booking time with calls and emails. The removalists on time and professional. I would recommend this service to family an... See more

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Rated 5 out of 5 stars

Communication before and on the day was great. We knew exactly when to expect them. Carefully wrapped furniture, all furniture arrived and arranged as requested. Definitely call them again.

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Rated 5 out of 5 stars

I had a great experience with MOVEE. The team was incredibly kind, reliable, and well-organised throughout the entire process. Their communication was excellent, making the move smooth and stress-free... See more

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Rated 5 out of 5 stars

Very good removal, had no problem with the boys. They were very efficient and very helpful! Didn’t waste any time at all overall great experience!

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Rated 5 out of 5 stars

The movers were punctual, worked within the 2 hour timeframe, and ensured that tasks were completed within the timeframe. I highly recommend them for anyone seeking a stress free and affordable servic... See more

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Rated 5 out of 5 stars

We needed a move at short notice. They called us back almost immediately after out online enquiry. Outlined everything. Called on the day prior to arrival and everything went very smoothly. Th... See more

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Rated 5 out of 5 stars

The service was fantastic Good communication before the booking and movers team did a good job. They arrived on time in finish job very fast I am recommending this service with confidence 🤩

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Rated 5 out of 5 stars

Really great experience. Gulab Singh and his colleague communicated closely with me on the day of the move and did an amazing job.

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Rated 5 out of 5 stars

The guys were great. They came over at 8pm and the move went well into the morning but they were very professional and I would definitely use them again. Very satisfied

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Rated 5 out of 5 stars

Two men with great experience arrived at my house and gave me the best advice on how to make the move more efficient and less costly

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Rated 5 out of 5 stars

The guys, Sam & Karl, were amazing. They were fast efficient and polite and friendly. They went out of their way to help me with my move. The back of house team were also very helpful and polite. I wi... See more

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Rated 5 out of 5 stars

These guys were hughly experienced and really helpful. They went out of the way to help me lift some heavy stuff as well. Great job guys thank you very much. Looking forward to do business with you.

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Rated 5 out of 5 stars

Movee being a platform for moving was very good and helpful with my move from the north to the south. Great communication and price too .

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Rated 5 out of 5 stars

The team was outstanding, professional, polite, and incredibly efficient while still taking great care with all of our belongings. Their attention to detail and overall professionalism really stood ou... See more

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Rated 4 out of 5 stars

The boys were nice. They came much earlier than I had booked though but they called me saying what time exactly. I would have preferred to know the day before. The time frame the job was done was ok.... See more

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Rated 4 out of 5 stars

I had an urgent move to make and these guys made it possible. Thank you and will definetely rebook with our next move. Fast and efficent both guys on the job did a marvellous job. Many thanks and high... See more

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Rated 1 out of 5 stars

They showed up an hour late. The letter box was knocked off the fence, the fence was broken, and the removalists forgot 4 pieces of furniture. Also, Movee keep calling me after the fact to leave a goo... See more

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Rated 1 out of 5 stars

Despite them asking what size apartment was being moved and the number of boxes they sent a truck that could only take half. This meant two trips from the Peninsula to the city and as they quoted an h... See more

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Rated 4 out of 5 stars

The move went very smooth on the day. However, the boys arrive a little bit later than schedule and when calling there was no answer. Otherwise very good service.

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Rated 1 out of 5 stars

1 star is too high - confirmation text received day before. Waiting for delivery truck on the day - did not turn up. After ringing and leaving messages eventually got to someone on the 1300 number to... See more

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Rated 5 out of 5 stars

Team was puntual and worked quickly and carefully. Managed a stop at a second location seamlessly and were professional.

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Rated 5 out of 5 stars

These guys came swiftly to our rescue when another mover failed badly on us. If you want good people at a good price, take a look at these guys, for sure.

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Rated 1 out of 5 stars

Terrible service late arriving van to small crew who no packing or straps and thousands of dollars damage to our furniture. These cowboys have no idea and our last trip arrived at out house at... See more

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Rated 4 out of 5 stars

Removers got here late but communicated well and took care with the furniture. Overall we were very happy. Thankyou very very much.

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Rated 4 out of 5 stars

Drivers did not show up at the booked time of 8am and when I called Movee no one answered. I left a message and they returned my call 20 minutes later Drivers arrived at 8:45. Lovely guys but I... See more

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Rated 1 out of 5 stars

Movers came with a van to small for the job and left furniture behind. Had to pay for a second delivery even though l stated l needed a truck to move a large adjustable bed. A brand new day best was d... See more

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Rated 5 out of 5 stars

They were good at communicating and it was heavy hard work but they got it done so I was very happy with it

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Rated 3 out of 5 stars

The guys moving the gear were great, very careful. The load was not off the truck when I received a call requesting my credit card number for final payment without quoting the total. I don’t give my... See more

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Rated 5 out of 5 stars

Made the move really easy and convenient and didn't cost an arm and a leg like most others charge.

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Rated 1 out of 5 stars

Don't trust them! I contacted them for only moving the big items of a 3-bedroom house. The number of items were literally below 15 items. Fridge, washing machine, mattress and base, two coaches, a cou... See more

Company replied


Company details

  1. Moving and Storage Service

Written by the company

Our high functioning platform will help you provide us with all the necessary requirements like ‘to & from location’, move date, type of move and other.


Contact info

4.2

Great

TrustScore 4 out of 5

693 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nicely done

Nicely done

25 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. Glad to hear it was nicely done. Regards, Movee

Rated 5 out of 5 stars

Polite efficient movers who…

Polite efficient movers who communicated well loading my boxes and meeting me at a storage facility to unload

24 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We're glad everything was handled efficiently and communication was clear throughout. Regards, Movee

Rated 1 out of 5 stars

Terrible service not shpwed up

Terrible service, they never showed up, i booked a 1 bedroom move a week in advance, they didn't show up at the time planned and after reaching out to them multiple times they ended up telling me that they were rescheduling my move to the following day. That company charges 50$ just to be a go between so they are not a moving company. Do not use them if you need timeframe to be respected

27 January 2026
Unprompted review
Movee logo

Reply from Movee

We’re sorry to hear about your experience and apologise for the inconvenience caused. We understand how important timing is, especially when a move is booked in advance. In some cases, delays can occur due to earlier jobs running longer than expected or unforeseen issues on the day. As already advised, the $50 booking fee is being refunded to you, and you will receive confirmation once it has been processed. Regards, Movee

Rated 5 out of 5 stars

Moving a large, heavy glass and steel table.

The task was to move a large, heavy glass top table and base.
The enthusiastic Movee team arrived on time and professionally managed the heavy items and secured them creatively.
Couldn't have been happier.
Gary Price.
Materialised.

16 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your great feedback. We're glad the move was handled professionally and that you were happy with how everything was secured and managed. We really appreciate you taking the time to share your experience. Regards, Movee

Rated 5 out of 5 stars

These guys came swiftly to our rescue…

These guys came swiftly to our rescue when another mover failed badly on us. If you want good people at a good price, take a look at these guys, for sure.

17 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We're glad we could step in and help when you needed it. We really appreciate your recommendation. Regards, Movee

Rated 3 out of 5 stars

Moving contractors were great. The contractors that did the moving…

The contractors that did the moving were great, they packed the furniture well and kept me informed on all aspects of the move. I would use them again separately.
However the Movee admin argued payment when I question the 10% and 2% total 12% total extra charges in the fine print. I did ask when enquiring and was told call out fee but this was not mentioned. I should have read more closely but caught up in packing. I have also not received my deposit refund. All in all the extra cost made it blow out the budget on the move.

19 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for sharing your detailed feedback. We’re glad to hear the move itself went well and that the contractors handled the packing and communication effectively. Regarding the charges, please note that all applicable fees, including service are outlined in the booking confirmation. We understand how this can be frustrating if overlooked and appreciate your comments. Regards, Movee

Rated 5 out of 5 stars

Booked a move for my 4 bedroom house

Booked a move for my 4 bedroom house. the whole process was very smooth. from booking till delivery of services. The movers who came were super. They packed everything very well and did a great job. Would definitely recommend MOVEE for moving services to all i know.

9 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your wonderful feedback. We're glad the entire process was smooth from booking to delivery and that everything was handled with care. We truly appreciate your recommendation. Regards, Movee

Rated 1 out of 5 stars

Where do I start

Where do I start
1. You never told me from the start that the removalist was coming from Sydney.
2. Why didn't you have someone in Newcastle do my job?
3. I wouldn't have had to pay such a ridiculous amount for travel.
4. Then I have to ring you to tell you that you overcharge me.
5. Then I have a damaged Booksace. That was a nightmare.
6. You tell me to get in touch with them and they want to argue with me.
7. Then I ring you and then you get involved with them and get a resolution for me.
8. You then say that I have agreed to a payment of $135. At NO time did I agree to this
9. In the meantime I have Messaged the delivery company more than 12 times trying to get payment.
10. I made about 12 phone calls to the removal company and at no time did he ever ring me back.
11. I asked them for over 5 days to send me proof of payment from them and I have never had a reply.
12. Today I sent another message asking if they have sent me the money and also a receipt of the payment.
13. He then pays the money and sends me a receipt.
14. He only paid it today. What about 5 day a go??
15. It took over 5 weeks to have Moove refund me for there mistakes

12 December 2025
Unprompted review
Movee logo

Reply from Movee

We understand your frustration and appreciate you outlining your concerns. Please note that all charges, including travel and hourly rates, are clearly mentioned in the booking confirmation email provided at the time of booking. There are no charges applied outside of what is disclosed upfront. Regarding the overcharge, this was identified and the excess amount was refunded to you, which has already been processed and received. The resolution offered was handled accordingly once the matter was reviewed. Regards, Movee

Rated 1 out of 5 stars

Don't trust them!

Don't trust them! I contacted them for only moving the big items of a 3-bedroom house. The number of items were literally below 15 items. Fridge, washing machine, mattress and base, two coaches, a couple of bookshelves, a small round table, a drawer, and a heavy desk. The distance between two places was literally below 2 km. It took them 4.5 hours to move these items, I even started helping them, and finally they didn't even bring the heavy desk to where I planned. At the end they billed me 950$ for these elements, while I had done similar move before with the range of 250-300 $.

20 January 2026
Unprompted review
Movee logo

Reply from Movee

We’re sorry to hear that you were unhappy with the experience. Please note that all charges are clearly outlined in the booking confirmation email sent at the time of booking. There are no hidden fees beyond what is communicated beforehand. To review this matter properly, could you please share your Job ID with us? Once received, we’ll be able to look into the booking details and address your concerns accordingly. Thank you. Regards, Movee

Rated 3 out of 5 stars

The service was outsourced to a third party

The service was outsourced to a third party which was not informed. The movers did not have blankets for all the furniture ended up in leaving marks in couple of furniture. The loading and unloading took time with us helping the movers

13 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. Thank you for bringing this to our attention. Regards, Movee

Rated 3 out of 5 stars

Mid quality moving service

The 2 guys were friendly and punctual .
They communicated well throughout.
However their truck did not have Ramps or a lift , so were working only with a trolley . lifting and carrying furniture themselves or with a trolley . The trolley had dirty wheels as it left black marks on the carpet ( we were able to remove with much vacuuming ).The fridge was left with black marks , scratches and some dents .
All in all they are suited to a smaller move with furniture that is not of high quality or value , which was our case , luckily .
The fee was requested prior to the end of the move , with a large credit card fee .
There is a non refundable charge when booking the service , which is outside of the actuel moving charge .

12 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for taking the time to share your detailed feedback. We’re glad to hear the movers were friendly, punctual, and communicated well throughout the job. We’re sorry to hear about the concerns regarding the equipment, marks, and damage noted. Thank you for bringing this to our attention. Regards, Movee

Rated 4 out of 5 stars

The young men were extremely friendly &…

The young men were extremely friendly & were in constant communication with me prior to their arrival. They took care with the furniture & were happy to answer any questions.
The Movee office team were insistent on taking immediate payment & did not take off my deposit, I am still waiting for it to be returned

9 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We’re glad to hear the move itself went well and that everything was handled with care and good communication. Regarding the deposit, please note that the refund is currently being processed and you will receive confirmation once it has been completed. Regards, Movee

Rated 5 out of 5 stars

The service was fantastic

The service was fantastic
Good communication before the booking and movers team did a good job. They arrived on time in finish job very fast
I am recommending this service with confidence 🤩

13 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your wonderful feedback. We're glad the communication was clear and that everything was completed quickly and on time. We really appreciate your confident recommendation. Regards, Movee

Rated 4 out of 5 stars

Great job

Great job, care taken

13 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. Glad to hear the job was done with care. Regards, Movee

Rated 4 out of 5 stars

The movers were excellent

The movers were excellent!
The quote a little confusing.

13 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We're glad to hear the move was excellent and appreciate your note regarding the quote. Regards, Movee

Rated 5 out of 5 stars

The guys were great and looked after…

The guys were great and looked after our stuff. I recommend them. They are cheaper as well.

13 January 2026
Unprompted review
Movee logo

Reply from Movee

Thank you for your feedback. We're glad everything was handled with care and appreciate your recommendation. Regards, Movee

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