Motus Medical Reviews 

248
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

A real fantastic experience dealing with this company. I had a new Quickie Life R and during the ordering phase a mistake was made on the order and the wrong brakes were fitted to my wheelchair.... See more

Rated 5 out of 5 stars

Perfect service 😁 got a great wheelchair, helpt me set it up and went over the controls.. perfect service would recomend to anyone 🤗😄😁 thank you very much matt and motus medical..

Rated 5 out of 5 stars

Karen and Mark have been incredibly helpful throughout the whole process of getting my daughter the right wheelchair that will meet her needs and obtaining charity funding. We can't thank them enough... See more

Rated 5 out of 5 stars

Motus medical were great from the start! Karen was very informative and helped with any issues filling out forms, Helping with Grants etc. Her response to queries was very quick. The engineers that... See more

Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Medical Equipment Supplier
  4. Wheelchair Repair Service
  5. Wheelchair Store

Written by the company

Motus Medical began in 2016 when our founders looked around the industry they had spent 30 combined years in and realised it all looked a little bit… similar. It was difficult to tell one dealership from another. Clinical needs were being sacrificed just to sell standard issue products. And there just wasn’t much to choose from. We knew there was much that could be improved. Hence the formation of Motus Medical. Choosing Medical for their name committed them to the very highest standard of clinical care. Choosing Motus reflected the movement of the wheelchairs they offer. But more than that, it represented the movement forward that they wanted to inspire in the industry. The movement towards doing things differently, the movement towards doing better.


Contact info

4.8

Excellent

TrustScore 5 out of 5

248 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(248)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The engineer was well presented…

The engineer was well presented Knowledgable and nothing was too much. He idetified the problem made a few adjustments and the issue was resolved. he listened to my other concerns and addressed them which has improved the safety of the chair.

13 September 2023
Unprompted review
Motus Medical logo

Reply from Motus Medical

Thanks for your great review, glad to read our team met your expectations.

Rated 5 out of 5 stars

My New Freedom.

I think between you and Mobility Trust you have done a fantastic thing in raising the money and supplying the scooter. It's tested my patience in waiting for it but I am so happy to have it now. Thank you to everyone.

10 September 2023
Motus Medical logo

Reply from Motus Medical

Thanks for your review. I hope you enjoy your new found freedom.

Rated 1 out of 5 stars

Still not completed last Monday job

Still not completed last Monday job, not satisfaction, see attached pictures footplates obstruct front wheel.

4 September 2023
Unprompted review
Motus Medical logo

Reply from Motus Medical

Good Afternoon Kerry, Thanks for your review. I've looked into the notes and you're booked for a revisit this week. Please accept my apologies for the delay in final repair but manufacturers providing incorrect parts is out of our hands.

Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service, liaising with us and a company for power add on that they do not usually deal with. There was an issue with the product on delivery which they sorted for us with ease. Handover was good. Product is great. Thanks!

7 June 2023
Motus Medical logo

Reply from Motus Medical

Thanks for your Review. Glad you are enjoying your new products

Rated 5 out of 5 stars

Giving 5 stars for after sales!

Giving 5 stars for after sales!

Support is superb!!! My engineer is fantastic! Can see, he is interest in this job. Very professional engineer!
Won't name him as then will be difficult to get him.

22 August 2023
Motus Medical logo

Reply from Motus Medical

Thanks for your glowing review, I'll pass onto the relevant member of our team (we won't name him 😁)

Rated 5 out of 5 stars

Great demonstration by Duncan

Great demonstration by Duncan . Her new wheelchair has given my wife a whole new lease of life. Absolutely life changing.

23 July 2023
Motus Medical logo

Reply from Motus Medical

Thanks for your review Shaun. I'm glad Duncan could help you and your wife.

Rated 5 out of 5 stars

Great service all the way

Great service all the way! Friendly and helpful receptionist, very detailed engineer home visit who went through all the options for chair and straightforward ordering.
Kept up to date on build progress. When the chair was delivered, the engineer set up everything as I wanted it and went through safety and operating procedures.
Top service!

15 August 2023
Motus Medical logo

Reply from Motus Medical

Thanks for your review John. Glad we met your expectations.

Rated 5 out of 5 stars

Excellent company

Excellent company. Courteous and efficient. Was kept up to date of progress while waiting for my wheelchair to be built.
Can't fault them on anything and will definitely use them again.

14 August 2023
Motus Medical logo

Reply from Motus Medical

Thanks for your great review Sharon. Glad we could help you find the right product.

Rated 5 out of 5 stars

Top technicians

The technician was friendly and polite, he arrived on time.
He helped me to transfer and reposition equipment after he left.
Which was something I had concerns about as my own arrangement had fallen through. A positive, professional and stress free service.

13 August 2023
Motus Medical logo

Reply from Motus Medical

Thanks for your great review, Our engineers always do their best to help.

Rated 5 out of 5 stars

Very professional

Very professional, friendly throughout the process from demo to handover. The guidance, and demonstration given enabled me to make an informed choice. Once ordered was kept informed of what stage the order was at. Would not hesitate to recommend to anyone.

3 July 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional!

All the team at Motus Medical have been super helpful throughout our process. From guidance to advice, to hands on demonstration and going above and beyond, their service has been outstanding. We cannot recommend Motus Medical enough!

19 June 2023
Rated 5 out of 5 stars

Rapid response to repair broken power…

Rapid response to repair broken power chair - technician travelled far to get to us and identified fault and made temporary repair plus report on required further work. Quiet, efficient and delightful to deal with - thank you

21 June 2023
Motus Medical logo

Reply from Motus Medical

Thanks for the great review Mr Sonksen

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