Movinglife UK Reviews 150

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent design, quality, and how well it suits their lifestyle, offering independence and freedom. The staff are frequently described as knowledgeable, friendly, patient, and professional, providing exceptional demonstrations and guidance without being pushy. The customer service is highlighted as truly excellent, with many appreciating the personalized care, efficiency, and quick responses. However, some people were dissatisfied with certain aspects of the product, mentioning issues like hard tires affecting traction, instability on uneven paths, and the main handle lifting too easily. A few other people also felt that the administrative operations were disorganized and lacked professionalism, citing issues with customer service experience and operational efficiency.

What people talk about most

Product

Customers consistently note positive experiences with the product, often describing it as well-engineered,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the helpfulness and knowledge... See more

User experience

Consumers generally express satisfaction with the user experience. Many reviewers highlight the ease of... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the outstanding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to make appt.Luke James was fantastic. He gave us all the time we needed to make a decision without being pushy. Luke answered all our questions and it was really useful to “test drive” outside o... See more

Rated 5 out of 5 stars

The fact that two scooters stored side on both sides mean you have clear view of traffic behind you and not lose any back passenger seats and still have small loading spare in our Toyota Auris makes u... See more

Rated 5 out of 5 stars

The man who came to demonstrate the mobility scooter was knowledgeable, professional, friendly and patient. Similarly, the person who delivered the scooter was great. He took time to show us how to... See more

Rated 5 out of 5 stars

Movinglife are a great company. All the staff are friendly helpful and knowledgeable. Drew the salesperson brought the exact model that I was interested in and gave an excellent demonstration. This is... See more


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier

About Movinglife UK

Written by the company

We develop, manufacture and market a series of advanced folding scooters around the world, to provide the finest solution for people with mobility issues, due to illness or old-age.

Our products are designed with uncompromising quality, advanced technology and spectacular design, and no less important - with a deep understanding and constant attentiveness to customers' needs.

We’d like to get to know you and deliver a free no obligation consultation and product demonstration.

We offer a free home visit and demonstration for every prospect that turns to us for advice (area dependent). No commitment required and no strings attached.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

150 reviews

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1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

Customer service needs work.

Good product (albeit heavier than it looks in the video) but customer services needs work. Very happy to speak whilst you may be buying the scooter but don’t waste your time on the “Get in touch” button after as they just tell you to contact someone else. Not exactly what I expected from a Customer Experience Specialist.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent collapsable mobility scooter

Drew was very polite helpful and patient and also very good at showing us how to use the scooter i.e. folding and unfolding. He was very through and could not have done better - like the scooter very much and hopefully suits our needs. Thankyou
Warren and Angie

5 May 2026
Unprompted review
Rated 3 out of 5 stars

Disappointed

Great engineered scooter but more time must be given to a persons-with disabilities it’s just to heavy to dismantle and separate I’m really struggling separating it in to two parts for the car and lifting it into the boot and with regards to Air travel impossible ATTO SPORT model great if your are lucky enough to have full body mobility, please don’t purchase if you have body weakness. Great for all local trips but not when you need it for tripes out in the car

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service!

I feel this company has brilliant customer service, which I think is of utmost importance when buying a scooter, I say this because I have had my fingers burnt badly with another company. Luke ensured I was happy with my purchase and was very kind, helpful and cheerful with also being professional.

30 March 2026
Rated 4 out of 5 stars

Product introduction and presenation…

Product introduction and presenation very well done.
Order and delivery process straightforward. payment to an overseas bank somewhat off putting.

27 March 2026
Movinglife UK logo

Reply from Movinglife UK

Hi Mr Wright

Thank you for your kind review — we’re delighted to hear you were happy with the product presentation and ordering process.

We understand your concern regarding the bank details. Just to reassure you, we use Ebury, a UK-regulated bank that operates internationally.

We appreciate your feedback and thank you again for choosing us.

Rated 5 out of 5 stars

Expert customer service

Easy to make appt.Luke James was fantastic. He gave us all the time we needed to make a decision without being pushy. Luke answered all our questions and it was really useful to “test drive” outside on the gravel and incline. Very impressed with whole experience. Tested both Atto scooters chose Atto sport because of the extra features. Luke was very knowledgeable and friendly and also explained all the after sales service & accessories.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

From beginning they have been very…

From beginning they have been very helpful and it was so easy as they speak very clear and explain everything at each stage. They would not even let me think of buying before they came to see me and let me try the differdnt scooters. They even helped me to get an intrest free loan so that I did not need to use my capital. Would recommend them to everyone.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience was good

The whole experience was good from making initial contact with Luke through to Drew coming to demonstrate and deliver the ATTO Sport.

I am sure it will take some practice but in no time I will be able to assemble the ATTO easily

23 April 2026
Unprompted review
Rated 5 out of 5 stars

New Atto Sport user.

Had my Atto sport a few wks now and really love it. It has given me back independence to get to shops, doctors appts etc without relying on public transport. With a bit of practice I can now fold it and reassemble it in about 30 seconds. The machine is not cheap but it has exceeded my expectations.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Drew bringing the scooters and…and be very helpful

Drew bringing the scooters and wheelchair to the house made the whole experience less stressful he had plenty of patience and understanding how hard it is to admit to needing help.
He was very friendly and professional lots of information and not rushing us
Thanks to Drew for coming

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy process from website to order.

Easy process from website to order.

Drew was wonderful. He came to our home to demonstrate a scooter and wheelchair for my Mum. He was friendly, polite and answered all of our questions. Would definitely recommend!

31 March 2026
Unprompted review

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