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Motortradeteam Reviews 

358
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally polite, friendly, and professional when they arrive to collect the motorcycles. People note that the entire transaction is remarkably smooth, quick, and completely hassle-free from start to finish. Some people were dissatisfied with price negotiations, noting that the original guaranteed quotes were significantly reduced right upon collection. Reviewers also mentioned experiencing frustrating delays or feeling that the final cash offers were much lower than expected. Others described communication issues and felt that these renegotiation tactics made the process feel unprofessional.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the polite, friendly, and professional... See more

Service

Users describe satisfaction with the service, highlighting professional staff, prompt communication, and... See more

Price

Customers had ambiguous experiences with price, with many reviewers praising the fair quotes, professional... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how simple, effortless, and... See more

Payment

Reviewers highlight positive aspects of payment, expressing great satisfaction with the fast and effortless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initial contact thru website, very quick appraisal by telephone using photos sent. Picked up by Scott within 2 weeks, would’ve been quicker, I’d been available. Lovely fella, down to earth and unfa... See more

Company replied

Rated 5 out of 5 stars

from my initial on line contact and subsequent calls, the same day from Sarah, it has been a really first class service. I had the pleasure in meeting Aaron today, who called to collect the bike.... See more

Rated 5 out of 5 stars

The whole experience of using the motorcade team to sell my motorcycle was effortless. They valued my motorcycle accurately in my opinion , arranged collection at a suitable time and paid the mone... See more

Rated 5 out of 5 stars

Can't fault my experience with Motortrade Team. Email's were followed up by telephone calls and Steve arrived to pick up the bike at the time arranged. Steve was polite and professional and I was pai... See more


Company details

  1. Used Motorcycle Dealer
  2. also in
  3. Motorcycle Dealer
  4. Motorcycle Shop

Written by the company

Have you got an old motorcycle collecting dust in the garage? Whether it’s brand new, broken, needs some TLC, or has failed its MOT, we’re here to buy it—quickly and hassle-free 🏍️💰 Selling your bike is as easy as 1-2-3: 1️⃣ Fill out our online form or give us a call. 2️⃣ Get a fair offer and schedule your free collection. 3️⃣ Get paid—fast and securely. No stress, no hidden fees—just a simple, straightforward way to sell your motorbike 🚀


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

358 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(358)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Scott made this easy from start to…

Scott made this easy from start to finish. Great communication and arrived bang on time. Friendly, helpful and explained the process of selling the bike. Would definitely be happy for him to visit us again. Thank you Scott 🙂

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Great simple and easy

Great simple and easy. Website easy to use. Received a call from Ryan with a few questions and followed up with a call back on a reasonable quote. Collection was swiftly arranged there after. Scott arrived to collect the bike, be was a very nice guy explained all the details and tansfered money to my account and completed v5 online.

24 September 2026
Unprompted review
Rated 5 out of 5 stars

Cash for old motorcycle

Had an old bike to get rid of, arranged a price and rough time to pick it up, Scott messaged a day before to confirm and then messaged on the day an hour before. Super polite nice guy collected the bike and gave me the cash straight away no fuss. Would use again.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Thanks steve.

Our hike was picked up by steve recently, he made whole process so smooth and easy, if i sell or buy another bike for delivery or pick up i will definitely give them a call.
Thans steve.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Avoid!avoid!avoid!

Avoid the site , unless you have a wreck of a bike you want to get rid of for pennies, rather than send it to the scrap yard. I requested the quote for my motorcycle, which I had for a few months with 700 miles done, excellent, like-new, condition.What a joke this valuation was! The bike worth about £7.5 on auto trader if wanted to sell privately, was quoted only £5000, despite the fact other online 'we buy any bike' sites offered £6200 in seconds.

18 September 2026
Unprompted review
Motortradeteam logo

Reply from Motortradeteam

We’re sorry our offer wasn’t quite hard-hitting enough for “Skullcrusher”. Auto Trader adverts show asking prices, not necessarily achieved sale prices, and our £5,000 valuation simply reflected what the motorcycle was worth to us. If another company has offered £6,200, we would certainly recommend accepting it. There was no obligation to proceed with our offer.

Rated 5 out of 5 stars

Great experience

The whole experience of using the motorcade team to sell my motorcycle was effortless.
They valued my motorcycle accurately in my opinion , arranged collection at a suitable time and paid the money into my account immediately. No hassle or stress .
A special mention needs to go to Scott who collected my bike. He was completely professional but conducted himself in a friendly and welcoming way that made the entire process seemless .
He is a credit to your company

14 September 2026
Unprompted review
Rated 5 out of 5 stars

No complaints

Can't fault my experience with Motortrade Team. Email's were followed up by telephone calls and Steve arrived to pick up the bike at the time arranged. Steve was polite and professional and I was paid the price agreed.

12 September 2026
Unprompted review
Rated 1 out of 5 stars

Quite deplorable.

EDIT FOR THE REPLY. Yes I did get it done quickly as luckily for me the mechanic had a no show for an mot so had a spare hour, it also wasn’t the afternoon it was 09:55 (cctv proves). when he arrived so please don’t try and make me look like a liar just to protect your selves from a negative review (seems you do that a lot)I managed to get it in and checked at 13:30. and if it was booked another day I’d of waited to post my review. If not a tactic please explain why your collection driver was was giving me prices on how much it would cost etc etc and also said “I know it was agreed for (x amount) but I can hear a noise so won’t be that amount.😴🥱 wether you’d wanted to purchess the bike or not, does not excuse unprofessional diagnosis and what was a clear lie. What was said during the collection and the manor of the person tells me it was a tactic.
Your collection drivers are the face of the company his words and actions resulted in this review.

Quite deplorable.
Lady in the office was very polite and good to deal with. Unfortunately completely let down by the cowboy they sent to collect the bike. Zero knowledge, no personality and terrible attitude. He did nothing but rush around and then decided the bike was making a noise on the top end. I explained that’s the way this particular engine sounds but he knew better. He started the bike from cold and revved it. COLD START CONSIDERABLY LOUDER!
Of the back of him making this false claim I have taken my bike to a well known motorcycle mechanic and paid for a full health check. After telling him what this guy said we had a good laugh about it. If you don’t know what you’re talking about then it’s probably best to not talk about it. Definitely a tactic to lower the price but he didn’t like the fact I out right told him I disagree and won’t be moving on the agreed price. Same old story try and make false claims about the vehicle to pressure a lower price. Unless you’re absolutely desperate I really would not recommend using these. But that being said the office side were brilliant.

12 September 2026
Unprompted review
Motortradeteam logo

Reply from Motortradeteam

We’re sorry you were unhappy with the collection, but there is an important point missing from this review.

We did not try to reduce the agreed price or make a lower offer. Our driver had concerns about an engine noise and, given the value of the Ducati, we simply decided not to take the risk and declined to purchase it. The suggestion this was a tactic to lower the price therefore makes little sense.

You also state that, following our visit at lunchtime today, you had the bike booked in and given a full health check by a well-known motorcycle mechanic before posting this review the same day. That is certainly a very quick turnaround.

Sometimes we choose not to purchase a bike if we have concerns. That doesn’t necessarily mean there is a fault, but ultimately it is our money at risk.

We’re pleased you found our office team helpful and wish you the best with the sale.

Rated 5 out of 5 stars

Easy and professional

Very easy and professional from the start. Made selling my bike as simple as possible would definitely recommend Thanks to the whole team!

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Basically Facebook market place company

Started off great — I had my valuation accepted and agreed on a price. As selling privately can be a bit of a headache, I thought using a company that specialises in buying bikes would make things much easier.

Unfortunately, my experience turned out to be just as much of a headache.

I sent across details of three bikes to be traded in at the agreed trade price and arranged a collection day. I took all three bikes out of my unit and moved them to my house to make collection as easy as possible.

The collection was scheduled for 8am–5pm. The day came and went, and despite numerous calls and messages, I received no response. Two days later I was contacted and told that someone should have collected the bikes. After a few more messages, it turned out there was no driver in the area anymore — and shortly afterwards, they backed out of the deal altogether.

I even offered to drop the bikes off myself to try and resolve the situation.

The biggest disappointment was the communication. I genuinely felt like I was dealing with someone through Facebook Marketplace rather than an established company advertising itself with phrases such as “No time wasters. No hassle” and “We Buy Any Bike” with “nationwide collection”.

They may well be a good company and other people may have had a completely different experience, but unfortunately mine was very poor. From my experience, the service and communication were exactly what I would expect from a Facebook Marketplace transaction — not from a professional company.

4 September 2026
Unprompted review
Motortradeteam logo

Reply from Motortradeteam

We’re sorry the communication around the collection wasn’t better and accept we should have updated you sooner.

However, some important context is missing. You were selling three bikes of the same make and model, all acquired on the same day according to DVLA information, and being stored at a unit. This gave us clear reason to believe you were operating as a trader rather than a private seller, which is why we declined to proceed.

You repeatedly compare us to Facebook Marketplace, but as an established motorcycle buying company we have checks in place and do not purchase from traders.

We apologise for the poor communication, but stand by our decision not to purchase the bikes.

Rated 1 out of 5 stars

Tried to get a price to sell my bike

Tried to get a price to sell my bike, had a missed call and email, replied to email asking if they could email me over the quote due to my work commitments, never heard back from Sarah so I emailed her again and she never replied to that email either. Really disappointing customer service.

25 August 2026
Unprompted review
Motortradeteam logo

Reply from Motortradeteam

We’re sorry your emails weren’t answered; we’re not sure what happened there. We did try to contact you on several occasions, as we need a brief conversation about the bike before we can make an accurate purchase offer. We’re buying the bike rather than providing a free valuation, so if you are genuinely looking to sell, please give us a call and we’ll be happy to help.

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