Motortradeuk Reviews 8

Avoid. In my experience, the car I purchased was not as described at the point of sale. What I was told about its condition did not appear to match reality once I had driven it away. Problems began to emerge shortly after purchase that I felt should have been identified and disclosed beforehand.

If you are considering buying from Motortrade UK, I would encourage you to read this and the many similar reviews left by others before making a decision. In my opinion, this is not a trader who stood behind what they sold to me.

Really good at selling cars and providing info but as you have paid and driven off that's it!
Had so many problems with our jaguar, bought it in August but actually got it fixed by October. Been in and out of garage without courtesy cars. So we needed to put extra insurance on old car of our expenses.
No communication at all, all calls ignored needed to call garage directly to follow.
Would not recommend at all.

I collected my car on 28th February and was told the alloys would be completed before collection. However, when I arrived, the work had still not been done. I had no option but to take the car as I had already changed my insurance over and needed it to get to work.

I am still waiting for my V5 logbook, and the alloy issue remains unresolved. After months of waiting and constant delays, I ended up spending over £500 on new alloys myself because I was tired of being messed around. I returned the alloys to the motor trader as they said they would sort everything, but despite numerous emails and messages, I have received no replies.

Whenever I call, I am told they are “chasing it,” yet nobody ever gets back to me with an update. The communication and after-sales service have been extremely disappointing.

I would strongly advise avoiding this trader if you don’t want to be continuously messed around and left waiting with no clear resolution.

This is my first and only negative review. I leave lots of positive reviews on google but this company does not allow google reviews. Having bought a car for my son from this dealership I can understand why! Service was good until the car started having issues. Resolving anything was incredibly painful, and slow. In the end we got nowhere with it and ended up with a car worth scrap value. I could write a book about the things that happened but I'd rather put it behind us and try to help others to avoid a similar experience. Stay well clear.

Found exactly the car I was looking for which was a second hand Volvo estate that had good service history and a lot of recent work done. Was in text contact with Mike from the dealership who was always very quick to respond and sent me videos of the vehicle and pictures of receipts etc. Drove quite a distance to Chesterfield and the car was exactly as described apart from the rear sensors weren't working which came as a surprise to the people working there as one of the recent receipts detailed work to fix this issue. There was no quibbling from them and they said that, if I got the work done, they would cover the cost. This was sent to me in writing in an email and the cost of this work was, indeed, fully covered. I was very impressed with the communication, quality of the vehicle and the fact that they did not argue about the parking sensor issue. I would definitely consider using them again, which I have found, in the past, you cannot always say about second hand car dealerships

Bought a used Mercedes, advertised as excellent condition, but arrived with heavy rust around rear window and rear bumper scratch – neither disclosed.
After negotiation, they gave a small price reduction for the cosmetics.
Then the Start/Stop system failed within a day – a key feature and covered by their warranty.
Multiple calls, emails and voicemails completely ignored. Zero response.
Eventually had to claim successfully under Section 75 via my credit card, which was upheld – confirming breach of Consumer Rights Act.
Shocking lack of communication and aftersales support. Steer clear if buying used.
1 star only.

Picked our car up today, Audi TT. Michael was more than accommodating from start to finish with the handover. The car was exactly as described and Michael insisted on a test drive even though we felt it was not needed. Absolutely would recommend this dealership.

*Updated by request of Motortrade.UK

Avoid this dealership at all cost. My son bought a car from Motor Trade UK for £2050. The following day, it wouldn't start. RAC called out and diagnosed with tons of problems and they advised taking back. Initially, Motor Trade seemed helpful and agreed to fix it. Meanwhile, my son is without a car to get to work. Four days later, a mechanic is sent. Fixed one problem, found more. Car still unsafe to drive. Long story short; problems with car continued and Motor Trade advised my son to return the car for a refund. He did this on 26th of September and they fobbed him off saying he would have his refund by 1st of October. This didn't happen. Our calls and messages were ignored. I eventually got through to them (using a different phone number) and spoke to salesman 'M' who was incredibly nervous and very unprofessional. He claimed he'd been asking my son for his bank details. Completely untrue. We have every communication screenshot. The same salesman again promised two separate dates for refund, which didn't happen. By this time, we are getting really frustrated. Eventually, ten days after returning the car, he got £1850 back - £200 less than what he paid. Absolutely disgusting. To add insult to injury, they have put the car back on their website for £2500. Again, with a glowing write-up about the vehicle. Don't believe anything from this dodgy place. They are so incompetent, they didn't even send the V5C off. Car was a black Volvo S40. Stay well away!
Update: 'unpleasant' message sent to us a week after this review from salesman at Motor Trade UK. Again, screenshot for evidence how this company operate.