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Motorpoint Reviews 

72
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff who make every single step simple, thoroughly explaining the entire procedure from start to finish. People are also very happy with the competitive prices they receive, noting that payments arrive promptly in their bank accounts. Though some reviewers noted that initial online valuations were occasionally adjusted downward following vehicle inspections due to minor cosmetic defects or wear. A few customers also mentioned waiting for existing finance settlement figures to clear before the final transaction could be finalized.

What people talk about most

Price

Customers consistently note positive experiences with price, highlighting that they received great and fair... See more

Service

People report positive experiences with service, highlighting a smooth, fast, and professional process from... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as pleasant, helpful, and... See more

Payment

Users describe positive interactions with payment, highlighting the fast and efficient transfer of funds... See more

User experience

Customers had positive experiences with user experience, highlighting a fantastic, seamless process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leased a new electric car and therefore no longer needed our 74 plate Nissan Qashqai. Phoned around and provided details to all the major outlets. Motorpoints offer was way above its competitors. I... See more

Rated 5 out of 5 stars

Had a great car selling experience at Motorpoint Widnes recently. All the staff were friendly and welcoming. Lewis looked after the purchase process which was much easier than I had expected. I got th... See more

Company replied

Rated 5 out of 5 stars

I was greeted at the door by a gentleman who was expecting me as I had booked previously, he asked for my paperwork and asked a few questions while my car was taken for a quick inspection. The car was... See more

Company replied

Rated 5 out of 5 stars

The process was simple and stress free. I was offered a fair price for my car and booked an appointment online. The inspection only took 15 minutes or so and every step was explained to me. I was offe... See more


Company details

Written by the company

We’re here to make selling your car easy and hassle-free. From start to finish, our award-winning customer service is there to support you every step of the way. Sell your car directly to us with confidence. Plus, if you’re selling a nearly new car, we will beat any valuation by at least £100.*  With convenient nationwide drop-off locations, handing over your car is simple, wherever you are. No stress, no hidden fees, just a straightforward, reliable way to sell your car. Whatever you need, we’re here to help.  *T&C's apply, does not include auction platforms such as Motorway or CarWow


Contact info

Promotion box for Motorpoint

Sell your car price match

We will beat any valuation by at least £100 or more. *T&Cs Apply.


4.8

Excellent

TrustScore 5 out of 5

72 reviews

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4.8

All reviews

(72)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Originally put car up on carwow and got…

Originally put car up on carwow and got £1800 more going through Motorpoint ,was expecting the original offer to be slashed once they checked over the car but happy to say it was £80 less ,only downside is the time to pay existing settlement figure but I got the remaining money paid within 15 minutes. very happy

28 July 2026
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Reply from Motorpoint

We're so happy to hear about your positive experience with us and that we could offer such a competitive price for your car! We appreciate you highlighting the efficiency of our payment process. Thank you for your valuable feedback.

Rated 5 out of 5 stars

The young lady who dealt with us was…

The young lady who dealt with us was very professional and certainly knew her job. She was also extremely pleasant,explained everything clearly and was a pleasure to do business with. She's a definate asset to your company

28 July 2026
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Reply from Motorpoint

We are so pleased to hear about your positive experience with our team member. It's wonderful to know that her professionalism and clear explanations made your interaction enjoyable. We truly value your kind words and appreciate you sharing your feedback.

Rated 5 out of 5 stars

I sold my car through Motorpoint…

I sold my car through Motorpoint Burnley. The on-line form was straightforward. We arrived for our appointment and were greeted by friendly and helpful staff. We received the offer price. Sad to see my car go but selling it through Motorpoint was painless.

28 July 2026
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Reply from Motorpoint

We're so glad to hear that selling your car with us at Burnley was a painless experience! We appreciate your kind words about our online form and our friendly, helpful staff. We understand it can be sad to part with a car, and we're pleased we could make the process smooth for you. Thank you for your wonderful feedback.

Rated 4 out of 5 stars

Good price and made very welcome "in…

Good price and made very welcome "in store". Price dropped by £150 for worn brakes. No evidence given and we were "surprised" but the price was £500 better than the on line auction site so happy enough

22 July 2026
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Reply from Motorpoint

Hi Judith
We're glad to hear you found our in-store experience welcoming and the price satisfactory overall. We understand your surprise regarding the brake adjustment and appreciate your feedback. We always aim for transparency.
Thank you
Motorpoint Stockton

Rated 5 out of 5 stars

Arrived 10am and by 10-45 I was on way…

Arrived 10am and by 10-45 I was on way back with the full amount quoted in my Bank Account. A very professional & efficient service, I cannot fault it. Sheffield's price was well above the Trade In quoted by my new car dealership .

24 July 2026
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Reply from Motorpoint

HI,
We are so happy to hear about your positive experience with our service! It's great to know that we could offer a professional and efficient process, and that our pricing was competitive. We truly appreciate your kind words and feedback.
Thank you
Motorpoint Sheffield

Rated 5 out of 5 stars

Great price selling my car

Great price selling my car. Super easy transaction and the guy who sorted it all did a great job. Would 100% recommend selling a car here. Also got £1250 more than the next closed offer.

18 July 2026
Motorpoint logo

Reply from Motorpoint

Hi Joe,
We're so happy to hear about your positive experience selling your car with us! We always aim to offer great value and a smooth process. Thank you for your kind recommendation.
Kind Regards
Motorpoint Sheffield

Rated 5 out of 5 stars

Very good experience with selling our…

Very good experience with selling our car. No hassle, no knock down on price and money in our account within 5 minutes

16 July 2026
Motorpoint logo

Reply from Motorpoint

Thank you for the positive review and selling your vehicle to us, we look forward to seeing you again in the future.

Dan
General Manager
Motorpoint Leeds

Rated 5 out of 5 stars
Motorpoint logo

Reply from Motorpoint

Hi Stephen,

Thank you for taking the time to leave us such lovely feedback. I'm glad to hear that you were happy with the price offered, and that our team were able to make selling your vehicle as easy as possible!

We hope to see you back in store again soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Nathan explained everything about the…

Nathan explained everything about the check of the vehicle the amount payable and time taken. Very professional and polite at all times, he also explained how to see a car on site should we be interested
Thank you Nathan was a pleasure been a customer.

17 July 2026
Motorpoint logo

Reply from Motorpoint

Hi Graham,

Thank you for taking the time to leave us your feedback! I'm thrilled to hear that Nathan was able to help make selling your vehicle so easy!

We hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 1 out of 5 stars

Waste of time

Waste of time. I stupidly believed that declaring any damage to my car online before getting the valuation would mean that the online price would then be fairly accurate. I was very wrong. Having declared all damage that I could think of (right down to a small paint chip on the bonnet of my 10 year old car), I was given a valuation of £2990. I turned up at Castleford for my appointment (first of the day) and was kept waiting for 20 minutes, no explanation or apology. Two minutes in, the advisor broke off our meeting to take a phone call (i had obviously not been waiting long enough already), then eventually took my car to the workshop for review and returned to say that they'd need to knock off £1200 on account of the damage. Which they already knew about - he had even read the list out to me that i had declared on the online form at the start of our appointment. Utter waste of time.

16 March 2026
Unprompted review
Motorpoint logo

Reply from Motorpoint

Good Afternoon,

Thank you for taking the time to contact us in regards to your recent appointment. I’m very sorry to hear of the concerns you have raised and would of course be happy to investigate this further. Unfortunately I have been unable to locate your details using the information supplied, however if you are able to please reach out to us directly, we would be happy to review this.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

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