MotorNuts Reviews 

Absolutely appalling service, ordered a paint touch in, paid for the fast delivery and all seemed well
Got a tracking email from the company to said would be delivered next day.
Next day came tracking changed, turned out item had not even been dispatched.
4 various phone calls to people in the office and nearly 2 hours wasted to get to the bottom of it and just got a load of varied excuses.
Finally got a £3 refund of goodwill (which is just embarrassing, they have since stopped replying to any emails.
Paint colour is also a very poor match.
Avoid

Brilliant service paint matched perfectly I won’t be using anybody ever again, thanks a lot fantastic service

Poor delivery service !! Over 11 days now and nothing. Not open on Saturdays so not able to call and complain or track. I ordered a parcel from the US and that arrived 6 days later.
Won’t be using these guys again!! Hopefully will be able to call Monday and chase but judging by the previous comments I won’t getting a pleasant experience.

I was initially sent an incorrect colour spray paint which did not match the colour of the car.

I sent an email to let them know and within 10mins, I had a call from Jeff who was extremely apologetic and said that he will be sending another paint that should match asap,
THIS IS EXCELLENT SERVICE

10 out of 10 for a very poor service....Please avoid these nuts unless you enjoy hassle.

When i needed an aerosol can of paint for my car, i contacted my local supplier. They said that they were unable to supply as my RENAULT had an NNP paint. Doing a search resulted finding this company . Upon contacting their excellent customer service team, an order was placed, and when tried, an exact colour match resulted.

Just to say that I rang to point out that I was disappointed that the paint came with no cloth, or sandpaper, because I know other similar sellers do supply these automatically when you buy a small pot of touch-up paint like this. Chap didn't even ask me my order details etc.
I was met with such rudeness, when I tried to explain. Then they rang off. Not very pleasant at all.
That's all.
I won't be using them again.

Ordered touch up pen for my 03 plate Jaguar X type. It came within 4 days and it matched the original colour perfectly. The nib on the touch up bottle made the job so easy. Well done guys. Totally recommended.

Ordered touch up paint on the 22nd February. It is now 8th March and still not received my order. Emailed them last week and not received a reply after 6 days. Tried to phone but when pressing the correct option the phone went dead. Tried again, same result. I will be giving these cretins a few more days, then get my money back via my credit card. Don't order from these people who obviously do not care

It seems that this company is using two trading names: Paintnuts and MotorNuts. I have paid them for product, in this case, touch up paint for my car, and gave them the color code at the time of placing the order. The website claimed they can do the paint so an order was placed..

Paintnuts emailed me a couple of days or so later, and advised that the product had been sent to me.

A day later and they send me a message claiming they could not make the paint as they do not recognise the paint code despite the claim on the website that a match was in thier system and and the paint had apparently been sent out....

I subesquently confirmed the details for them and 2 days later got a very rude reply making out it was my fault and that I had supplied incorrect information. The info I supplied was 100 percent accurate.. I know the make of my car and the paint code !

Clearly they make up excuses as they go along and seem it;s someone elses fault. So.. yes we can make you paint.. take money.. sends message saying paint on the way.. oh no it's not we can't make it.. oh we can make it up but its your fault we haven't done it yet as the correct details you supplied we are now questioning....

What is really annoying is that they had emailed me advising that the product was on the way to me and gave a tracking number which did not exist!

Dreadful. and unacceptable.

Perhaps was unlucky? In view of covid I did not chase my order, allowing for wheels to turn slower...However placed an order using my vehicle details, not knowing the paint code. 8 days after I had to return their phone call only to find out the paint was nether mixed nor despatched.....in actual fact they needed the paint code...8 days lost. I am now waiting a further few days to get refund through paypal. Not very good in my opinion perhaps an updated website...and or quicker response when problems??

Ordered colour match paint for repainting my bumper, colour was spot on 🥳👍🏻

So after scraping my bumper (oops!) I finally decided to make an attempt at trying to fix it myself. After shopping around, MotorNuts’ custom made paint seemed like great value for the price, so I went ahead and bought a custom coloured aerosol and all the other bits I needed. The parcel was with me within a week, which I thought was great especially in the middle of a lockdown. I was very nervous to start the job for fear of making my car look even worse, but I shouldn’t have been! The products were so easy to use and came with very clear instructions, and the colour matched paint I ordered was perfect. After a few hours work, my bumper looks good as new. Thank you so much MotorNuts for your amazing service and top quality products!

Very rude customer service, not accept the fault, wrong paint match, have to refund from PayPal,thanks

Quite some days ago I ordered a simple device- tyre inflator. I have had an e mail sending me to Hermes who deliver for Motornuts to track delivery. Here we are with me wasting my time looking at Hermes site who still say they await delivery to them before the process can even start. I wrote to Motornuts' Helpline last night to ask what was happening . They do not reply. Fast enough to take the brass, so far slow to deliver and no help from the Helpline. Rubbish.
12th Jan; thanks to the manager who replied to Trustpilot and to the lady who just rang me. They are getting it sorted and sending another - the parcel issued has disappeared it seems. It often happens. As someone who ran their own business for years I suggested a feedback loop so their deliverer told them which orders it had received might be useful. No charge made for management advice ! Thanks Trustpilot for being there as a consumer service.

Just to say a massive thanks to Sharron at Paintnuts for her help, guidance and perseverance in making sure we had ordered the correct chip touch up paint. The order was only £30, you’d have thought it was hundreds for the service we got. Proper customer service!
Jim Billingham

Ordered two different touch colours and both were perfect, then ordered an aerosol can of one of the paints which at first they had some trouble matching the formulation but when the aerosol arrived the colour match was absolutely spot on, could not wish for better service. Now booked marked their web site for future use.

I don't know if rivals are leaving false negative reviews, but I have had 2 experiences with Motornuts, both positive. The 2nd one, last week, was perfect. I phoned at 4.45pm, ordered touch-up paint, and it was mixed and ready for me to collect at 5.05pm. I'm sure wuth touch-up paint the match won't always be perfect duecto ageing, weathering etc, and this needs to be understood. I was very happy with the instant service so late in the day. Thanks.

A**** massive thanks for the scratch remover and cloth they worked perfectly, definitely recommend using if your looking after your car 👌🏻

i just want to say a huge thank you to Sharon and the very helpful team at Paintnuts and Motornuts, they have very kindly helped me sort out a scratch so i didn't even have to tell my husband.. haha i accidently did it on our new motor. But i really couldn't of asked for anything more. they was fast and cheap and the that scratch paste really is as good as they said it was so i'm very impressed with myself as even i managed it. thanks again very happy customer ..Amanda xx