Morgan Sloane Chartered Surveyors Reviews 

541
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers note that the booking process is exceptionally straightforward, allowing them to easily secure appointments at convenient times. Clients frequently point out how seamless and efficient the entire arrangement is from start to finish. Reviewers are consistently impressed by the staff members, describing them as extremely helpful, friendly, and thoroughly professional during every interaction. People also highlight the remarkable response times, noting that emails are answered swiftly and valuation reports are delivered much faster than expected. Overall, individuals feel well-supported and confident in recommending these dependable surveying services to others.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the prompt delivery of valuation and... See more

Staff

Customers consistently note positive experiences with staff, highlighting prompt communications and a helpful... See more

Response time

Reviewers express great satisfaction with the response time, highlighting prompt communications and fast... See more

Customer service

Consumers find customer service to be exceptionally positive and efficient. Reviewers frequently highlight... See more

Booking process

Clients share positive opinions on booking_process, highlighting that the entire procedure is remarkably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent and fast service. We made a phone call on Thursday before the Bank holiday and it's done and dusted within 7 days . 👍. Lucy was very helpful , cheerful and informative regarding of wha... See more

Company replied

Rated 5 out of 5 stars

Excellent service! Very easy to get a quote and to book an appointment. We required a RICS valuation for probate. I went online to carry out a search for probate valuation and found out that... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Morgan Sloane Chartered Surveyors. Communication by email was incredibly fast, and every question I had was answered clearly and professionally. The whole process was... See more

Company replied

Rated 5 out of 5 stars

The service received was prompt and professional. I was contacted straight away, costs given upfront and not deviated from. The booking in process was easy and was great to know they also did a Saturd... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Home Inspector
  3. Real Estate Appraiser
  4. Real Estate Surveyor
  5. Surveyor

Written by the company

Morgan Sloane are an independent SME firm of Chartered Surveyors providing residential property valuations, condition surveys and associated services. Our team is led by Paul Holford FRICS who qualified as a Chartered Surveyor in 1999 and formed Morgan Sloane Limited in 2012. Morgan Sloane are RICS Registered Valuers, regulated by the Royal Institution of Chartered Surveyors (RICS) and members of the Association of Leasehold Enfranchisement Practitioners (ALEP), the Independent Surveyors & Valuers Association (ISVA) and the Residential Property Surveyors Association (RPSA) so you can rest assured that we’ll handle your needs with the utmost professionalism and diligence. Our team of Chartered Surveyors provide a fast, efficient and cost-effective service that is tailored to every client. Our reports are carefully researched to provide an accurate response to our client’s needs. As a small family owned business we are really proud to be one of the top rated firms of Chartered Surveyors on Trustpilot and have hundreds of five star reviews please take the time to check out our previous customers experience. Call us today for free on 0800 161 5767 or send us an email to info@morgansloane.co.uk


Contact info

5.0

Excellent

TrustScore 5 out of 5

541 reviews

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5.0

All reviews

(541)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Morgan Sloane came recommended from a…

Morgan Sloane came recommended from a previous neighbour and from the initial telephone call, day of the inspection, to the date the report was provided the information and communication from them was very good. Good professionalism and knowledge.

4 July 2024
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Reply from Morgan Sloane Chartered Surveyors

Thaks for the great feedback, please do let us know if you have any further questions, best wishes, Paul

Rated 5 out of 5 stars

Efficient great communication achieved…

Efficient great communication achieved precisely what was required and it was carried out at a reasonable price.

I would be happy to recommend Morgan Sloane Chartered Surveyors to friends and family

9 July 2024
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Reply from Morgan Sloane Chartered Surveyors

Thanks for the kind feeback, do let us know if you have any further queries, best wishes, Paul

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Prior to booking they provided robust information and give important advice around process when needing to share reports with relevant bodies. We will definitley use again.

21 June 2024
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Reply from Morgan Sloane Chartered Surveyors

Thanks for the feedback :-) do give us a call if you have any questions, best wishes, Paul

Rated 5 out of 5 stars

Morgan Sloane survey

This was our second time using Morgan Sloane, and very happy with how quick and efficient Paul was. Great customer service,

21 June 2024
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Reply from Morgan Sloane Chartered Surveyors

Hi Hayley, thanks for the feedback - much appreciated. Let me know if you have any queries, best wishes, Paul

Rated 5 out of 5 stars

Highly recommended

Really helpful and professional staff who responded to my questions and queries promptly, were very flexible with timings etc and produced a comprehensive and easy to understand report within 48 hours. It was a pleasure doing business with them.

26 June 2024
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Reply from Morgan Sloane Chartered Surveyors

Hi Marie, thanks for the kind words, much appreciated, do let me know if you have any further queries, best wishes, Paul

Rated 5 out of 5 stars

Absolutely great service

Absolutely great service, easy communication, ease of payment system and the Rics booking as promised prompt service.
Was promised Rics report within 2 days absolutely astonished to receive true valuation same day.
Very detailed report and felt it is accurate to the property.
Definitely recommend and definitely use again.
Thanks for all your support.
Steve and Karla - Braintree Essex

25 June 2024
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Reply from Morgan Sloane Chartered Surveyors

Hi Steve & Karla, thanks for taking the time to leave a review, we really appreciate it. Don't forget you get a FREE 3 month extension to that valuation if you need it, just let us know a couple of weeks prior to it expiring and we can sort that out for you. best wishes, Paul

Rated 5 out of 5 stars

10/10 service

Lucy, Paul and the rest of the Morgan Sloane team were a lifeline for us during one of the worst periods of owning a property.

They helped us navigate the incredibly tricky process of paying off a Help to Buy loan with great advice and process. Not to mention being able to regularly get hold of them and advising in areas they were not directly dealing with.

They showed compassion and professionalism throughout the whole process and despite us being in a severely desperate situation they, unlike all their competitors, didn’t take advantage of the situation. Instead, they offered an incredibly good price twinned with an excellent service.

I couldn’t recommend them enough. Thanks again to all at Morgan Sloane, you really did save us!

Shaun

25 June 2024
Unprompted review
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Reply from Morgan Sloane Chartered Surveyors

Thanks for sharing your experience with us Shaun, I'm glad we could help you navigate a really difficult set of circumstances with a cladded flat and all the other problems you had, best of luck for the future, and you know where to find us if you need anything else! Paul

Rated 5 out of 5 stars

Formal Valuation of Unusual Plot

Paul was initially helpful over the phone and then able to do the site survey very quickly. Following on, after issuing the report Paul was willing to discuss and explain the finer details of the report with me.
In all, a good experience.

23 May 2024
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Reply from Morgan Sloane Chartered Surveyors

Hi Andy, thanks for the feedback, its much appreciated, do let me know if you have any questions, best wishes, Paul

Rated 5 out of 5 stars

Great service at fair price

Great service at fair price!
Highly recommend

18 June 2024
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Reply from Morgan Sloane Chartered Surveyors

Thanks for the feedback :-) any questions please don't hesitate to ask, best wishes, Paul

Rated 5 out of 5 stars

Excellent service provided by Morgan…

Excellent service provided by Morgan Sloane to provide a help to buy valuation on our property. The valuation was easy and quick to organise and we received a very detailed report quickly after.

13 June 2024
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Reply from Morgan Sloane Chartered Surveyors

Hi Tracy, thanks so much for taking the time to leave a review, if you have any questions please shout, and don't forget the FREE extension in 3 months time if you need it. Best wishes, Paul

Rated 5 out of 5 stars

I really like the way they respond…

I really like the way they respond quickly, good value of money here.

13 June 2024
Unprompted review
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Reply from Morgan Sloane Chartered Surveyors

Thanks for the kind words Ellie, if you have any questions please do let us know, Best wishes, Paul

Rated 5 out of 5 stars

Lovely surveyor

Lovely surveyor. Prompt and efficient and empathetic.
Good price, speedy appointment and report received in 3 days. Thank you

12 June 2024
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Reply from Morgan Sloane Chartered Surveyors

Thanks for your kind feedback Helen, please do let us know if you have any further questions, best wishes, Paul

Rated 5 out of 5 stars

Excellent - RICS Help to Buy Valuation

The Morgan Sloane team were excellent for our recent RICS help to buy valuation. They know the process inside out and from booking to responding to queries and working around our dates, they were so helpful. Definitely recommend!

20 May 2024
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Reply from Morgan Sloane Chartered Surveyors

Thanks for taking the time to leave fedback Adam, it is very much appreciated - please do let us know if you have any further queries, best wishes, Paul

Rated 5 out of 5 stars

Super professional and efficient

I was impressed with end to end service and will certainly recommend Lucy and the rest of her team to everyone.

20 May 2024
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Reply from Morgan Sloane Chartered Surveyors

Hi Ania - I was so glad to hear that you had managed to settle the help to buy loan on your flat with cladding and a B2 rated EWS1 form using our valuation - its always good to hear of another 'success' story. I hope that is at least one worry of your mind now. Do let us know if you have any other queries. Best wishes, Paul

Rated 5 out of 5 stars

Kit our surveyor was extremely helpful

Kit our surveyor was extremely helpful.
He answered all our queries and was very friendly. We wish the high pressure process felt extremely smooth due to the overall handling.

14 May 2024
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Reply from Morgan Sloane Chartered Surveyors

Hi Amit, thanks for the great review, I will be sure to pass your kind words onto Kit. If you have any queries please do let us know. Best wishes, Paul

Rated 5 out of 5 stars

Very good service

Reasonable quote, got appointment promptly. Surveyor rang and told me what time he was coming. Clearly explained what he was going to do, wore overshoes in the house. Was polite and friendly. Report came the next day.

2 May 2024
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Reply from Morgan Sloane Chartered Surveyors

thanks for the great feedback Kathy, glad we could help - if you have any queries please do not hesitate to ask. Best wishes, Paul

Rated 5 out of 5 stars

I don't often write these reviews but…

I don't often write these reviews but when service is this good it is the right thing to do.
The service was so quick and done in such a professional manner. Lucy was super helpful with some changes that was required to my report.

26 April 2024
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Reply from Morgan Sloane Chartered Surveyors

Thanksa for your feedback, we're glad we could help - do let me know if you have any further questions, best wishes, Paul

Rated 5 out of 5 stars

Excellent, would recommend

Prompt responses right from initial enquiry, professional and helpful throughout the process, understood what was required.

17 April 2024
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Reply from Morgan Sloane Chartered Surveyors

thanks for your great feedback Ally, do let us know if you have any further queries, Paul

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