Morgan Sloane Chartered Surveyors Reviews 

552
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company, pointing out that dealing with their team is always an absolute pleasure. Customers frequently praise the staff and customer service representatives for being exceptionally helpful, friendly, and professional during every single interaction throughout the entire procedure. A few other people also felt that the booking process was remarkably smooth, simple, and very straightforward to arrange right from the very beginning. Consumers additionally highlighted the extremely fast response times, noting that email communications are handled rapidly and comprehensive property reports arrive within just a couple of days. People consistently emphasized that the guidance provided makes complex situations feel completely stress-free and very easy to manage.

What people talk about most

Service

Reviewers highlight deep satisfaction with the service, consistently praising the team for being... See more

Staff

People report positive experiences with staff, praising the team for being consistently friendly,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt communications and a helpful team.... See more

Response time

Users describe positive interactions with response time, highlighting that reports and valuations are... See more

Booking process

Reviewers express great satisfaction with the booking process, highlighting a strong consensus that it is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

AMAZING SERVICE! As a nervous buyer of a property, they made feel at ease with the whole process. They were extremely knowledgeable and were always on hand to answer any questions. They were quick t... See more

Company replied

Rated 5 out of 5 stars

Excellent and fast service. We made a phone call on Thursday before the Bank holiday and it's done and dusted within 7 days . 👍. Lucy was very helpful , cheerful and informative regarding of wha... See more

Company replied

Rated 5 out of 5 stars

Morgan Sloane undertook a couple of level 3 surveys for us. Quick and professional. Noticed some damp after we moved in and spoke to MS who sent a (very knowledgeable) damp expert out who identified t... See more

Company replied

Rated 5 out of 5 stars

My valuation was extremely smooth and professional from start to finish! Julie also kindly put me on a waitlist for an earlier appointment and notified me of a cancellation promptly. I couldn’t have a... See more

Company replied


Company details

  1. Chartered Surveyor
  2. also in
  3. Home Inspector
  4. Real Estate Appraiser
  5. Real Estate Surveyor
  6. Surveyor

Written by the company

Morgan Sloane are an independent SME firm of Chartered Surveyors providing residential property valuations, condition surveys and associated services. Our team is led by Paul Holford FRICS who qualified as a Chartered Surveyor in 1999 and formed Morgan Sloane Limited in 2012. Morgan Sloane are RICS Registered Valuers, regulated by the Royal Institution of Chartered Surveyors (RICS) and members of the Association of Leasehold Enfranchisement Practitioners (ALEP), the Independent Surveyors & Valuers Association (ISVA) and the Residential Property Surveyors Association (RPSA) so you can rest assured that we’ll handle your needs with the utmost professionalism and diligence. Our team of Chartered Surveyors provide a fast, efficient and cost-effective service that is tailored to every client. Our reports are carefully researched to provide an accurate response to our client’s needs. As a small family owned business we are really proud to be one of the top rated firms of Chartered Surveyors on Trustpilot and have hundreds of five star reviews please take the time to check out our previous customers experience. Call us today for free on 0800 161 5767 or send us an email to info@morgansloane.co.uk


Contact info

5.0

Excellent

TrustScore 5 out of 5

552 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(552)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clean, good and professional

Very approachable and clear advice on the service to be provided. Flexibility to carry out the service and very quick turn around for the report. Good communication and very proffessional.

29 September 2026
Morgan Sloane Chartered Surveyors logo

Reply from Morgan Sloane Chartered Surveyors

Thanks for your kind review Roy, do let us know if you have any queries, best wishes, Paul

Rated 5 out of 5 stars

We engaged Morgan Sloane to value a Property

We engaged Morgan Sloane to value a property that had been left to us following the passing of my father. During what has been an incredibly difficult time, they made the process of dealing with the necessary estate administration so much easier.

From the moment they were appointed, communication was excellent. I was kept informed throughout and given a convenient time slot for the surveyor, Paul Holford's visit. He arrived promptly, was courteous and professional, and talked me through exactly what he was doing during the valuation, which was completed within just 20–25 minutes.

The report was received within 24 hours, which was incredibly efficient and much appreciated.

I am so grateful for the professional, competent and compassionate service we received. Morgan Sloane are a family business who treat you like a human being, not a number, and that really makes a difference when you're navigating the difficult life admin that comes with losing a loved one.

I would highly recommend Morgan Sloane to anyone looking for a reliable, professional and genuinely caring property valuation service.

16 September 2026
Unprompted review
Morgan Sloane Chartered Surveyors logo

Reply from Morgan Sloane Chartered Surveyors

Hi Steph, we're sorry for your loss, and are very grateful for you taking the time to leave such a thoughtful review, please do not hesitate to reach out if you have any queries, best wishes, Paul

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. The whole process was straightforward from start to finish, and the team were really helpful in explaining each step along the way.

The surveyor was very respectful, professional and non-intrusive during the visit. Overall, a really positive experience and I’d definitely use their services again.

15 September 2026
Morgan Sloane Chartered Surveyors logo

Reply from Morgan Sloane Chartered Surveyors

Thanks for the great feedback, do let us know if you have any queries, best wishes, Paul

Rated 5 out of 5 stars

Great service

Great service. Easy booking with prompt email communication. Inspection was done as agreed ( timely arrival and report issue). Everyone was really nice to work with!

7 September 2026
Morgan Sloane Chartered Surveyors logo

Reply from Morgan Sloane Chartered Surveyors

Thanks for your kind words Monika, let us know if you have any queries, best wishes, Paul

Rated 5 out of 5 stars

AMAZING SERVICE_H2B Survey

AMAZING SERVICE!
As a nervous buyer of a property, they made feel at ease with the whole process. They were extremely knowledgeable and were always on hand to answer any questions. They were quick to come over to my property to conduct the survey and maintained excellent communication throughout. I would highly recommend. Shay, Maldon.

4 September 2026
Morgan Sloane Chartered Surveyors logo

Reply from Morgan Sloane Chartered Surveyors

Hi Shay, glad we could help, do let us know if you have any questions, best wishes, Paul

Rated 5 out of 5 stars

My valuation was extremely smooth and…

My valuation was extremely smooth and professional from start to finish! Julie also kindly put me on a waitlist for an earlier appointment and notified me of a cancellation promptly. I couldn’t have asked for a better service and team - thanks so much, Julie and Paul! You both made the experience easy and seamless. Much appreciated and would recommend to others.

4 September 2026
Morgan Sloane Chartered Surveyors logo

Reply from Morgan Sloane Chartered Surveyors

Thanks for taking the time to leave a review Yasmin, it is much appreciated, best wishes, Paul

Rated 5 out of 5 stars

Help to Buy property valuation

The team carried out a valuation on my property for the purpose of paying off a Help to Buy equity loan. Their communication was thorough from start to finish, keeping me informed throughout the process. The valuation report was also delivered very quickly. I would highly recommend them and wouldn't hesitate to use their services again in the future.

9 September 2026
Morgan Sloane Chartered Surveyors logo

Reply from Morgan Sloane Chartered Surveyors

Thanks for your kind review, don't forget if you want to use the free extension, just let us know. Best wishes, Paul

Rated 5 out of 5 stars

Very professional and great after care

Morgan Sloane undertook a couple of level 3 surveys for us. Quick and professional. Noticed some damp after we moved in and spoke to MS who sent a (very knowledgeable) damp expert out who identified the issue and was able to put our minds at ease with advice on how to manage it. Thank you MS.

4 September 2026
Morgan Sloane Chartered Surveyors logo

Reply from Morgan Sloane Chartered Surveyors

Hi John, thanks for your kind feedback, Adam really does know his stuff, glad we could help out, best wishes, Paul

Rated 5 out of 5 stars

Excellent service!

Excellent service!

25 August 2026
Morgan Sloane Chartered Surveyors logo

Reply from Morgan Sloane Chartered Surveyors

thanks Olga :-) let us know if you have any questions, best wishes, Paul

Rated 5 out of 5 stars

Help to buy support - 5 star experience

I was recommended Morgan Sloane to complete a RICs survey to support with repaying my help to buy loan and I can see why they were so highly recommended. Communication from start to finish was outstanding as was the speed in which they undertook the survey and provided the report. Very happy with the support and guidance provided by them.

25 August 2026
Unprompted review
Morgan Sloane Chartered Surveyors logo

Reply from Morgan Sloane Chartered Surveyors

Thanks for your kind review Karen, glad we could help with the Help to Buy report, do let us know if you have any questions, best wishes, Paul

Rated 5 out of 5 stars

They did everything they said they…

They did everything they said they would on time and on budget. Highly recommended.

5 August 2026
Morgan Sloane Chartered Surveyors logo

Reply from Morgan Sloane Chartered Surveyors

Thanks for taking the time to leave feedback David, please do let me know if you have any queries, best wishes, Paul

Rated 5 out of 5 stars

Excellent service

Excellent service - the work carried out was quick and efficient. Communication throughout was incredible and the whole team made everything seamless. Their pricing is also very reasonable compared to many other companies, I would definitely recommend.

7 August 2026
Unprompted review
Morgan Sloane Chartered Surveyors logo

Reply from Morgan Sloane Chartered Surveyors

thank you for your feedback, do let us know if you have any questions, best wishes, Paul

Rated 5 out of 5 stars

Professional service

Approached MorganSloan via email seeking a valuation for the cost of a lease extension and/or share of freehold purchase. Great communication; they kept me in the loop on everything. Comprehensive valuation and information provided within the advised timeline. Highly recommend

6 July 2026
Morgan Sloane Chartered Surveyors logo

Reply from Morgan Sloane Chartered Surveyors

Thanks for your kind feedback, do let us know if you have any queries, best wishes, Paul

Rated 5 out of 5 stars

a great experience

I had a great experience with Morgan Sloane Chartered Surveyors. Communication by email was incredibly fast, and every question I had was answered clearly and professionally. The whole process was explained in a simple and easy-to-understand way, which gave me confidence from the start.

The property valuation was carried out efficiently, and I received the final report much quicker than expected. The turnaround time was truly excellent.

Thank you very much for your outstanding service. I highly recommend Morgan Sloane Chartered Surveyors!

15 July 2026
Morgan Sloane Chartered Surveyors logo

Reply from Morgan Sloane Chartered Surveyors

Hi Karina, thank-you so much for taking the time to write such a kind review, it is most appreciated. Do let us know if you have any queries, best wishes, Paul

Rated 5 out of 5 stars

Fantastic

Very informative staff and a quick valuation. Efficient service overall and reasonable price, would use again ⭐️

20 July 2026
Morgan Sloane Chartered Surveyors logo

Reply from Morgan Sloane Chartered Surveyors

Thanks for the wonderful feedback Amy, do let us know if you have any queries, best wishes, Paul

Rated 5 out of 5 stars

Exceptional service

Morgan Sloane were exceptionally helpful when providing me with a Help to Buy valuation. Pavlos and Lucy were friendly and insightful throughout. I would highly recommend.
Thank you!

20 July 2026
Unprompted review
Morgan Sloane Chartered Surveyors logo

Reply from Morgan Sloane Chartered Surveyors

Hi George, thanks for the great feedback, do let us know if you have any questions, best wishes, Paul

Rated 5 out of 5 stars

Brilliant family run business

Brilliant family run business. Very quick at responding, everyone was so polite and answering my queries and it was a fast booking in. Couldn’t believe how quick and straightforward the process was. We received our report so quick also. I would recommend this company as it was such a stress and hassle free process with them.

20 July 2026
Morgan Sloane Chartered Surveyors logo

Reply from Morgan Sloane Chartered Surveyors

thanks for your kind feedback Zoe, it is really appreciated, do let us know if you have any queries, best wishes, Paul

Rated 5 out of 5 stars

Very efficient

Communication very good. Surveyor late but kept us informed. Explained how he worked very clearly. Had the report within 5 days.

10 July 2026
Morgan Sloane Chartered Surveyors logo

Reply from Morgan Sloane Chartered Surveyors

Thanks for the kind feedback, please do let us know if you have any questions, best wishes, Paul

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look