Recently had our bathroom redone by Emil, we are very happy with the outcome and he has done a good job! Very polite and tidied up after himself and highly recommended. Thank you again for making our... See more
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Taking care of everything from design and supply, right through to installation our bespoke bathroom-by-design division can help you make your dream bathroom, shower room, en-suite or cloakroom a reality.
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6 Hales Road, LS12 4PL, Wortley, Leeds, United Kingdom
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Updating shower room project went very smoothly. All Passmore team were great. Designer Gary had suggestions that really improved my initial plan. Joe did a great job of overseeing project, communications and keeping everything running smoothly. Danny did a brilliant job installing the shower room; he was a very considerate, tidy worker. All involved were very responsive to my requirements and patiently adapted whenever I changed my mind. Whole process was as stress-free as possible and finished result looks and works great.

Reply from More Bathrooms
We had a great experience from start to finish.
Communication was excellent.
Staff were very helpful, knowledgeable and polite. The fitters cracked on and no job was too small, after every visit they left the work areas clean and tidy.
Joe popped by on a number of occasions to oversee the works, also worked out a plan to get the rooms ready for Xmas which was achieved.
Thank you to all at Passmore and have a great NY.

Reply from More Bathrooms
Visiting the Passmore showroom in Harrogate and selecting bathroom fixtures, along with Andy's design expertise, was both enjoyable and beneficial. The team of fitters adhered to the timeline and diligently transformed our outdated bathroom into something beyond what we imagined. Their craftsmanship was truly outstanding. Sarah from Customer Services deserves special recognition for her valuable assistance. We wholeheartedly recommend Passmore for a fully managed bathroom renovation, delivering remarkable results and top-notch customer service.

Reply from More Bathrooms
Very good from beginning to end.
We were consulted by Mario every step of the way; he constantly checked if we were happy with things & exactly how we wanted things doing.
Will recommend them yo friends & family

Reply from More Bathrooms
We have used Passmores before to create a bathroom and utility room. This time they fitted a new shower room in an en suite. Lewis the plumber and fitter was punctual, polite and meticulous. All the work has been carried out to a very high standard.

Reply from More Bathrooms
All staff we dealt with, from visiting showroom, to having the finished bathroom reviewed, were friendly and professional throughout, explaining what they were doing, etc.
It was a pleasure having Zibby working in our house: he listened to our requests, offered advice and did an excellent job.
We are really pleased with the bathroom and have already recommended Passmore to some of our friends.

Reply from More Bathrooms
We had our dated bathroom turned into a modern shower room by passmore fitter Damien. We are delighted with the finished product. Damien was such a hard worker, very skilled and professional. He sought our agreement throughout to make sure we were verz happy as the work progressed. I would highley reccommend passmore and their fitter Damien.

Reply from More Bathrooms
Wanted the bathroom converted to a shower room. Thought it would be a big deal but it wasn't. Staff were helpful and came up with some good ideas. Installation went smoothly and on time. Finished product exceeded expectation.

Reply from More Bathrooms
The initial visit to Passmore showroom in Harrogate choosing the bathroom fitments and Andy providing a design was a very pleasant and helpful experience.
The fitters who carried out the work kept to the agreed schedule and worked very hard to transform our old bathroom into one which surpassed our expectation.
The standard of workmanship can only be described as excellent.
A special mention to Sarah in Customer Services for her helpful input
We can wholeheartedly recommend Passmore if you need a fully project managed bathroom refurbishment providing excellent results with A1 customer service

Reply from More Bathrooms
The fitter was great and listened to me when i had questions.

Reply from More Bathrooms

Reply from More Bathrooms
Just had our bathroom completly re-designed and fitted by Passmore. Julie did a great job with the design and Shaun did an amazing job fitting it. He was very tidy and helpful throughout. My dog Otis will miss him also. :-)

Reply from More Bathrooms
Everything went to plan from start to finish. Always kept informed about progress and Mario checked with us at every step to see our requirements were met, and that we were pleased with everything. Mario was always punctual and was constantly busy with things. We had a few visits from supervisors who checked everything was going to plan and we were happy with progress.
Very pleased with the result and would definitely recommend the company.

Reply from More Bathrooms
We needed our bathroom converting to a shower room, ideally before the end of the year and Passmore were able to offer us a date within a few weeks. The whole process has been seamless with customer service second to none from all your staff.
A special thank you goes to Emil who carried out the conversion in an efficient manner, causing as little disruption as possible. The finished product is excellent and the attention to detail first class.
Highly recommended.

Reply from More Bathrooms
The whole process from start to finish was first rate - from first contact with the company to completion. Baz fitted our bathroom and did an excellent job. He was a pleasure to have in our house.

Reply from More Bathrooms
What an excellent company to have had out bathroom done, we sent this to the office and hope they stick Elliot on for the employee of the year
Dear Elliot,
We wanted to extend our deepest gratitude for the incredible work you completed creating a dedicated disabled access bathroom specifically for our elderly mother. This wasn't just a renovation for us; it was a project critical to her independence, safety, and personal dignity, and you handled it with a level of care we rarely see.
From the start, your professionalism was extraordinary, but it was your kindness that truly stood out. Despite the language barrier, our mother adored you and the respect you showed her and our home. She felt entirely at ease, which speaks volumes about your amazing and gentle approach.
You treated the complex installation of the accessible features—especially the shower seat and grab bars—with the focus and dignity of a true craftsperson. The technical execution is flawless, precise, and perfectly functional, ensuring her new space is completely safe.
Thank you for being so meticulous, punctual, and clean throughout the process. Every element, from the seamless plumbing to the perfectly laid tiling, is a testament to your high standards.
More than a great room, you've provided our mother and our family with profound peace of mind. She now has a safe, beautiful space that wholly restores her comfort and confidence. We are profoundly grateful for everything you did.
Thank you
Miss Johura Bibi

Reply from More Bathrooms
Emil was very good. He kept us informed of his timings and progress with the bathroom. He left the bathroom tidy when he had finished for the day and let us know what would be happening the following day

Reply from More Bathrooms
All our wishes were incorporated in the design and we were given good advice on future proofing. Mark was an excellent fitter, thorough and tidy. Very pleased indeed.

Reply from More Bathrooms
Angela took us through the vast range of options over several visits. Once we had made a decision we were kept informed of progress and a start date set. Adam turned up on time and the work was completed in just over a week. After a couple of showers we found that the screen was a bit too small and asked if it could be changed. This was our fault but it was changed quickly at a reasonable cost. Very pleased with the whole process.

Reply from More Bathrooms
Excellent service throughout. Had a walk in shower installed and really pleased with the workmanship . All staff were excellent.

Reply from More Bathrooms
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