More Bathrooms Reviews 

429
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how polite and hard-working the fitters are, transforming dated bathrooms efficiently and maintaining exceptionally clean workspaces throughout the project. People also deeply appreciate the helpful support team, clear communication, and the smooth design planning process from start to final installation. Some people were dissatisfied with occasional minor inconveniences, such as initial communication delays regarding budgets before visits or minor cleanup tasks like leftover plaster and rubbish removal after completion. Consumers noted that while the overall workmanship was brilliant, these small details occasionally impacted their initial or final impressions.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout every stage of the project.... See more

Service

People report overwhelmingly positive experiences with the comprehensive service provided for bathroom... See more

Quality

Customers report great satisfaction and delight with quality. Reviewers consistently praise the meticulous... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as helpful, professional,... See more

Facilities

Customers consistently note ambiguous experiences with facilities, often highlighting successful bathroom and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently had our bathroom redone by Emil, we are very happy with the outcome and he has done a good job! Very polite and tidied up after himself and highly recommended. Thank you again for making our... See more

Company replied

Rated 5 out of 5 stars

Very pleased with my new en-suite which is a total transformation! The initial home visit with Simon covered everything I wanted and he did a few different layout designs which was great to see. Our d... See more

Company replied

Rated 5 out of 5 stars

We recently had our bathroom converted to a wet room for my disabled wife. The service we received was second to none. The bathroom fitter Steve was excellent as was his workmanship. He explained ever... See more

Company replied

Rated 5 out of 5 stars

We needed our bathroom converting to a shower room, ideally before the end of the year and Passmore were able to offer us a date within a few weeks. The whole process has been seamless with customer... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Interior Designer
  3. Remodeler

Written by the company

Taking care of everything from design and supply, right through to installation our bespoke bathroom-by-design division can help you make your dream bathroom, shower room, en-suite or cloakroom a reality.

9 Reasons To Choose Us.

Written by the company

More Than 50 Years' Experience.
We’ve spent decades delighting customers delivering more than 800 home improvement projects each year.
Full Design, Supply & Installation Service.
Our fully managed service removes the stress of co-ordinating different trades’ people to get your home improvement project finished on time and on budget
Complete Peace Of Mind.
You’ll have a lead fitter who will carry out all aspects of your home improvement. And they’ll keep you in the loop every step of the way.
1,000's Of Happy Customers.
We’re rated 5 stars on independent review site TrustPilot. And our showroom is home to hundreds of thank you cards, testimonials and letters of appreciation.
Reputable, Reliable, Accredited.
We are accredited by all the major trade associations including the Federation of Master Builders and NICEIC. We are also government endorsed by Trust Mark and a Which? Trusted Trader.
Expert Workforce
With a team of senior designers, experienced surveyors, and multi-skilled fitters we can deliver consistent quality and give you a great service.
Open, Honest & Transparent.
There are no hidden costs with us. We have detailed payment structures which are agreed at point of order, and we won’t raise your final invoice until practical completion of your job.
100% Guarantee.
We’re so confident everything will be perfect we offer a 3-year insurance backed installation guarantee, which is further support by manufacturer warranties.
Conscientious, Courteous & Tidy.
We want your home improvement project to be as stress-free as possible. Our fitters will tidy up at the end of every day and dispose of all rubbish.

Contact info

4.8

Excellent

TrustScore 5 out of 5

429 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(429)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delighted customer

Smooth, professional job from the off. Great communication from initial enquiry through to completion. Nigel, Jack, Dean and Ryan - all great guys, really thorough and accommodating. Dean and Ryan worked so hard, on the hottest few days of the year - worked tirelessly and with great respect for my mum's needs. Fabulous finish. Really pleased with a great service all round.

29 May 2026
Unprompted review
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Reply from More Bathrooms

Dear J Jones, thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that you were pleased with the service you received from start to finish. Great communication, professionalism and attention to detail are all things we strive for, so it's fantastic to know this was reflected throughout your experience. Nigel, Jack, Dean and Ryan will be especially pleased to read your kind words. We'll be sure to pass on your feedback, particularly your recognition of Dean and Ryan's hard work and consideration for your mum's needs during some of the hottest days of the year. It's lovely to hear that their dedication and respect made such a positive impression. We're thrilled that you're so pleased with the finished result and wish your mum many happy years enjoying her new bathroom.

Rated 5 out of 5 stars

Extremely happy with our bathrooms from…

Extremely happy with our bathrooms from More Bathrooms (Passmores) and their fitter, Louis. Superb communication, quality of work and attention to detail. The whole experience (showroom, pre-check and fitting) has been positive, and based on that experience we will definitely use them again.

14 May 2026
Unprompted review
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Reply from More Bathrooms

Dear Craig, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your Bathroom. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. Louis, Joe and Simon will be thrilled with your feedback.

Rated 4 out of 5 stars

It was all done for me

It was all done for me, an efficient workman, tidied up well. there was a slight delay in removing the rubbish, but this was dealt with when I mentioned it

30 April 2026
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Reply from More Bathrooms

Dear Dorothy, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Offering complete peace of mind, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop as your job progresses. We apologise about the issues you had with the rubbish its not apart of the high standards we try to uphold, Thank you ever so much again for taking the time to leave us a review.

Rated 5 out of 5 stars

For me the company got everything…

For me the company got everything right, Andy in the showroom ( very friendly and Knowledgeable) he listened to our needs pointed us in the right direction arranged a home visit to survey and agree a plan of action. Jack site surveyor who measured and did drawings to aid installation and the ordering of items required.Dale and Ryan the installers made contact to advise on arrival time etc, as planned they arrived punctual ,introduced themselves and after their initial assessment they put down carpet protection and moved safely anything that might be in the way.Advised us of their plan of action.What an asset they are to your company,they informed and advised as the work progressed, 2 very polite and professional tradesmen at their best .The completed work was finished in the suggested timeline to a very high standard,we were invited to inspect the workmanship before they left having cleaned and vacuumed up leaving us with nothing to do.I would have no problem recommending your company to anyone in the future. Thank you Steve Jackson.

8 May 2026
Unprompted review
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Reply from More Bathrooms

Dear Steven, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. Andy, Dean, Jack, Ryan and the team will be thrilled with your feedback.

Rated 5 out of 5 stars

Thoroughly professional

Passmore installed a new kitchen for me last September, so I was very much inclined to use their More Bathrooms branch for this recently completed installation. Again the process was very efficiently handled at all stages, from Julie's design work to the fitting by Mark, who did an excellent job and kept me informed of all processes. I would particularly highlight the standard of the materials and the clear-up process, which was immaculate.

6 May 2026
Unprompted review
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Reply from More Bathrooms

Dear David, thank you ever so much for taking the time to review and use our company again from the level of service received from design concept through to installation completion of your Bathroom. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the continuous work with ourselves and 5* review. The team and especially Mark will be absolutely delighted.

Rated 5 out of 5 stars

Had a lovely gentleman this week…

Had a lovely gentleman this week fitting me a bathroom called Michael, he goes above and beyond and he’s done an absolute fabulous job.

30 April 2026
Unprompted review
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Reply from More Bathrooms

Dear Stephen, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your recent bathroom renovation project. Mick and the team are truly delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

Overall excellent service

Overall excellent service, job done by Michael was to high standard, productive and clean. Thanks Michael to convert the bathroom into the wet room. Satisfied and much appreciated. Would definitely recommend passmore. Thanks to Kenny as well for visiting prior to work and explaining the whole process

29 April 2026
Unprompted review
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Reply from More Bathrooms

Dear Saheeda, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Mick, Kenny and the team will be thrilled with your feedback.

Rated 4 out of 5 stars

We are very pleased with the bathroom

We are very pleased with the bathroom. The design process and advice was great. After the survey we did change the design and the company were very helpful. The installation went smoothly and we are very happy with the work and the whole process.

20 February 2026
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Reply from More Bathrooms

Dear Jeanette & Lee, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Offering complete peace of mind, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop as your job progresses. Thank you ever so much again for taking the time to leave us a review.

Rated 5 out of 5 stars

David was very helpful

David was very helpful. On time every day. Carried all the work out to a very high standard. All round professional and a pleasure to deal with. Would recommend to anyone.

31 March 2026
Unprompted review
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Reply from More Bathrooms

Dear Mary, Thank you ever so much for taking the time to review our company about the level of service received from design concept through to installation completion of your new shower area. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. David and the team will be thrilled with your feedback.

Rated 4 out of 5 stars

Cloakroom upgrade …

From design to completion the process took less than three months.
The construction team Dean and Ryan were pleasant and efficient. We were very pleased with the way the area was cleared up at the end of each day.
I suppose our main criticism would be that the bathroom was not cleaned of all the splashed plaster and chunks of hardened plaster left to dry at the end of the job.

19 March 2026
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Reply from More Bathrooms

Dear Dorothy, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Offering complete peace of mind, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop as your job progresses. We apologise about the issues you had its not apart of the high standards we try to uphold, Thank you ever so much again for taking the time to leave us a review.

Rated 5 out of 5 stars

Bathroom to shower room.

I had my small bathroom converted to a shower room. The whole process from planning the design, to choosing the fittings and having the work carried out was very well organised and completed to a high standard. I am delighted with the end result.

19 March 2026
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Reply from More Bathrooms

Dear Julie, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your recent bathroom renovation, Offering a true full end-end service we take of absolutely everything from initial design, fit and aftercare with an extended, insurance backed guarantee. Thank you ever so much again, Martin, Simon and the team will be delighted for the fantastic feedback.

Rated 5 out of 5 stars

Are Experience was excellent Graham was…

Are Experience was excellent Graham was very helpful and did a very good job and all the team

19 March 2026
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Reply from More Bathrooms

Thank you Gordan & Eileen ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Graham and the team are absolutely thrilled with your feedback.

Rated 5 out of 5 stars

Excellent

Excellent - from initial showroom visit, design, survey & booking, through to installation. Great communication throughout. We felt valued at every step.
Particular praise for Mark Armitage the fitter - multi skilled, super tidy, detail oriented, respectful & efficient. Very pleased we chose this company.

9 March 2026
Unprompted review
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Reply from More Bathrooms

Dear Russel & Debbie, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your Bathroom. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. Mark, Joe and Garry will be thrilled with your feedback.

Rated 5 out of 5 stars

This company is excellent to deal with.

This company is excellent to deal with - knowledgeable, understanding the client's requirements, efficient, and thorough. they carried out work on two bathrooms while we went away and left them to it. Returned to an impeccable job. I'd recommend them any time.

12 March 2026
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Reply from More Bathrooms

Dear George, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion for your two Bathroom renovations. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. Sebastian, Andy, Joe and the team will be thrilled with your feedback.

Rated 5 out of 5 stars

Outstanding from start to finish

The communication was great from start to finish, Simon was extremely helpful at every stage of the works, The quality of work aswell was top notch he has a very keen eye for detail and always produced. From start to finish the job went so smoothly.

27 February 2026
Unprompted review
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Reply from More Bathrooms

Dear Robert, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. Simon will be thrilled with your feedback.

Rated 4 out of 5 stars

My bathroom has been done

My bathroom has been done. I am very pleased with the work. Very well done job, with care, lots of attention to detail. Grateful for your work.

13 March 2026
Unprompted review
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Reply from More Bathrooms

Dear Lucia, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Offering complete peace of mind, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop as your job progresses. Thank you ever so much again for taking the time to leave us a review.

Rated 5 out of 5 stars

Really easy to deal with

Really easy to deal with, great knowledge and good attention to detail. Our fitter Shaun was awesome.

5 January 2026
Unprompted review
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Reply from More Bathrooms

Dear Lisa, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your recent bathroom renovation project. Shaun and the team are truly delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

Had a wet room installed

Had a wet room installed, the fitter called Jarek was amazing from start to finish, very polite and considerate. Worked hard non stop from the moment her arrived to the time he left. Very clean and tidy worker making sure both inside and outside of the home was tidy and organised before he left , showing he respected my home. Making sure no trip hazards acknowledging my mobility issues. I thought he was absolutely amazing and would recommend him to anyone. No complaints at all. The customer services handler of the company were very helpful when I phoned to enquire about a few things making whole processes easier.
I would highly recommend this company as a whole.

12 February 2026
Unprompted review
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Reply from More Bathrooms

Dear Amy, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your shower area. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. Jaroslaw, Joe and Jordan will be thrilled with your feedback.

Rated 5 out of 5 stars

What a difference this bathroom has made!

I cannot fault any part of my experience working with More Bathrooms. From visiting the showroom to seeing the designs to having the work completed, has been seamless. They’re professional, accommodating and just lovely to deal with. I’d like to say a special thank you to Mark the fitter, Glynn the electrician and Lee the tiler. They truly brought the design to life and these bathroom designs are only as good as the finish these guys have the skills to deliver. I love our new bathroom, and it’s been a sensible investment in our home. Thank you very much.

5 January 2026
Unprompted review
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Reply from More Bathrooms

Dear Rachel, thank you ever so much for taking the time to review and write a beautiful card about our company and the level of service received from design concept through to installation completion of your new shower area. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. The team will be thrilled with your feedback.

Rated 5 out of 5 stars

Excellent service

Michael was the main fitter for my bathroom conversion to a wet room. He did a excellent job I would recommend him and the Passmore Group without hesitation

29 January 2026
Unprompted review
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Reply from More Bathrooms

Dear Ruth, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your recent works. Offering a true full end-end service we take of absolutely everything from initial design, fit and aftercare with an extended, insurance backed guarantee. Thank you ever so much again, Michael will be delighted for the fantastic feedback.

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