Mobiquip Reviews 

177
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery, helpful customer communication, and completely seamless ordering process. Consumers note that the products are remarkably sturdy, well-made, and perfectly suited for children with special needs, making daily travel and outdoor trips much easier for local families. However, some reviewers were not happy with occasionally receiving incorrect items or wrong colors during their online purchase experience. A few other people also felt that certain physical components like wheels or adjustable footrests could be improved for better daily use and simpler long-term maintenance.

What people talk about most

Product

People report positive experiences with product, highlighting the amazing quality, sturdy build, and... See more

Delivery service

Consumers find delivery_service to be prompt and reliable, with most orders arriving within two to five days... See more

Quality

Reviewers highlight positive aspects of quality, describing the products as robust, sturdy, and well-made.... See more

Service

Users describe positive interactions with service, highlighting fast delivery times and helpful... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process is quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was told that upon my wheelchair arriving, someone would put it together for me and I would be shown how to use it, etc. This did not happen. Thankfully I was able to read the instructions and sort... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Good clear description of items. Quick delivery and regular updates. Good quality product which is being used for our son who is 8 years old but struggles being out when it's busy or wa... See more

Company replied

Rated 5 out of 5 stars

Great purchase, lighter compared to the excel elise, would be better if the pram came with a basket as standard as any parent with a child with special needs will know the amount of stuff you need wit... See more

Company replied

Rated 5 out of 5 stars

Great service, pushchair was delivered very quickly. Only thing I would say is Mobiquip could do with upgrading the basket you can buy for the XL. It rubs against the wheels when you push the stroll... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

MobiQuip is a fresh, forward thinking mobility company. We are a team of people that have many years of mobility industry expertise, unrivalled practical and hands on experience of mobility equipment. Our knowledge is extensive and we have strong working relationships with all of the key manufacturers that supply the mobility industry in the UK. Our aim is to help you navigate your way through the options available and make buying mobility equipment easier. At MobiQuip we discuss your circumstances, needs and requirements to establish exactly the perfect mobility solution for you. We want to keep things simple and make your buying experience a pleasurable one. We hope that you find the MobiQuip website easy to use and we look forward to speaking to you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

177 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(177)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery.

Ordered Thursday. Accessories arrived Monday, pram arrived Tuesday. Excellent communication.

31 July 2025
Mobiquip logo

Reply from Mobiquip

Thank you for taking the time to leave a lovely 5* review!

Rated 5 out of 5 stars

Mobility scooter batteries

Got the correct batteries as asked there advice they were very patient with me as I give wrong information as asked for 50 amph in stead of 55 but they sent me a link with all the information to order correct ones fast delivery too

31 July 2025
Mobiquip logo

Reply from Mobiquip

Glad we could be of help, thank you for leaving a 5* review!

Rated 5 out of 5 stars

My purchase from mobiquip

My purchase from mobiquip
I highly recommend this company and their xl pushchairs for kids .
Strong prams , fast service and there was a clip missing and the team got us sorted no fuss no hassle . I’ve never had better service .

Anyone who needs a pram for an older child go ahead and buy you won’t be disappointed.
I wish I had of sooner as it woulda saved my back a lot .

Easy to fold and assemble fits in the boot of my car and still light enough for 1 adult to lift.
My child is 8 and we are now able to do more when she decides she not going to walk

Thank you

11 July 2025
Unprompted review
Mobiquip logo

Reply from Mobiquip

Thank you so much for the wonderful review, I'm glad to hear the issue was sorted promptly! We really appreciate you taking the time to leave this!

Rated 5 out of 5 stars

So glad I bought this buggy as I was…

So glad I bought this buggy as I was double minded before our holiday with our 7- year old son. He is autistic. He does walk but also runs. I feel he’s in that in between stage now of being not so kiddy but also not as grown up yet so it can get a bit tricky travelling when he gets tired and flights are early or late night. The buggy is so light to push. It’s brilliant. Only thing is there’s nowhere to put any belongings like a little storage place underneath and you do have to keep taking foot plate on and off when folding up the buggy. Other then that it’s a brilliant nippy stroller :)

14 July 2025
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Reply from Mobiquip

Thank you ever so much for the heart warming feedback, this is absolutely fantastic! We are extremely happy to hear this and thank you for taking the time to leave this brilliant 5* review!

Rated 5 out of 5 stars

Extremely happy had a issue was…

Extremely happy had a issue was resolved straight away great products excellent customer service

7 July 2025
Mobiquip logo

Reply from Mobiquip

Glad to hear your issue was resolved so promptly, thank you for your 5* review!

Rated 5 out of 5 stars

Great quality

Fast delivery, high quality product. Has made my life easier

6 July 2025
Mobiquip logo

Reply from Mobiquip

Great to hear you are happy with your purchase, thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Great

Really well informed on delivery ect

4 July 2025
Mobiquip logo

Reply from Mobiquip

Fantastic! Thank you so much for leaving this lovely review!

Rated 5 out of 5 stars

Great service

Great service. Easy and quick to use. Easy in use website.

10 July 2025
Mobiquip logo

Reply from Mobiquip

Thank you for the feedback and wonderful review!

Rated 1 out of 5 stars

Disgusted!

Disgusted! Sent a dirty pram rusty studs !

8 July 2025
Mobiquip logo

Reply from Mobiquip

The units have been identified and isolated. Thank you for bringing this to our attention and we hope the replacement you receive tomorrow will give you all you need!

Rated 5 out of 5 stars

All round great

Really easy to use website. Product delivered within days. Great delivery information. Lovely product

3 July 2025
Mobiquip logo

Reply from Mobiquip

Thank you for taking the time to leave a 5* review!

Rated 5 out of 5 stars

Fantastic customer service!

Fantastic customer service!! Great buggy we are very happy with my son loves it very much !! Thank you

3 July 2025
Mobiquip logo

Reply from Mobiquip

Thank you for taking the time to leave a 5* review and we are so happy to hear this!

Rated 1 out of 5 stars

Poor service, do not recommend.

Placed order on 7/6 it is now 12/6 and still not received a dispatch email. When in ordered it said 3-5 days and I have little faith this will be the case. I have tried to call customer service on many occasions and never been able to get through. I got through once and the agent immediately put the phone down. Such a shame as I read some great reviews which is why I ordered through Mobiquip but sadly I have been dissatisfied.

12 June 2025
Mobiquip logo

Reply from Mobiquip

Thank you for your feedback. We will have our team look into the issue for you as this would have been an telephone issue as our records do not show as receiving a call from you so please accept my apologies for this.

The stroller you ordered was marked as a pre order on the website prior to you placing your order as they were out of stock, with delivery being within that timeframe upon its return. These are expected to be delivered to any pre orders next week, thank you for your valued custom

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