George Romney Ltd Reviews 

420
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, finding them delicious, energizing, and perfect for various activities like hiking and running. The ordering process is frequently described as easy and straightforward, with many appreciating the reasonable pricing and the overall smooth experience. Reviewers also highlight the fantastic service, noting prompt dispatch and timely delivery, often arriving quickly and well-packaged. The packaging is frequently mentioned as excellent, ensuring products arrive in perfect condition, and many appreciate the option of sending items as gifts. However, some customers experienced issues with international shipping, where orders were returned due to missing correct shipping papers.

What people talk about most

Product

People report positive experiences with the product, consistently praising its delicious taste and quality,... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting fast and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as excellent and... See more

Order

Reviewers express satisfaction with the ordering process, highlighting its ease and simplicity. Customers... See more

Service

Clients share positive opinions on service, consistently highlighting its reliability, speed, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Following a return from a short break in Cumbria we returned with a couple of small slabs of Kendal Mint Cake. This was very quickly squirreled away by one of our Granddaughter's. Needless to say sh... See more

Rated 5 out of 5 stars

First the product is excellent, the packaging is excellent, it was an excellent Father’s Day present from my son in Australia. The taste bought back memories of a school weeks holiday in Langdale in... See more

Rated 5 out of 5 stars

Have been a regular visitor and customer to the Romney Kendal Mint cake website shop. My experience has been consistently good that I’ve used their products for gifts to friends and family. They dis... See more

Rated 5 out of 5 stars

Easy ordering process. Delivered on time and fantastic product. I usually wait until I go to lake district to buy Kendal Mint cake but after getting addicted last year I thought I would bring a little... See more


Company details

  1. Confectionery
  2. Confectionery Wholesaler

Written by the company

George Romney Ltd is a fourth-generation confectionery business that you’ll find located on the edge of the Lake District National Park in the market town of Kendal. Mr Sam. T. Clarke, the great grandfather of the present Managing Director, Mr John Barron, started production of Romney’s Kendal Mint Cake in 1918 after being medically discharged during the First World War. Unable to obtain supplies of Kendal Mint Cake, he sought out and purchased an old recipe and started a confectionery manufacturing business. The company name ‘George Romney Ltd.’ was chosen as a result of Kendal’s association with the famous portrait painter, as well as the fact that the family home was on Romney Road. Romney's Kendal Mint Cake was immortalised in history on May 29th 1953 when it was carried on the first successful summit of Mount Everest by Sir Edmund Hillary and Sirdar Tenzing. All of our production now takes place on-site at Mintsfeet Industrial Estate, Kendal, where we have been since 1969. We now employ 16 members of full and part-time staff, who collectively produce over 100 tonnes of Romney’s Kendal Mint Cake a year. We also produce a large range of fudge, gift hampers, and our very own Old Fashioned Treacle Toffee — that’s still being made to an original family recipe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

420 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(420)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No surprises

What can I say? I like Romney's mint cake, bought some on their website and it arrived. That was my experience.

28 April 2025
Rated 5 out of 5 stars

The original style packaging

The original style packaging. Important as the order was a gift to someone with dementia and it brought back happy memories for him. Quick response to my order, reasonable delivery charge, good communication and reliable delivery.

28 April 2025
Rated 2 out of 5 stars

It should went to 233 central drive Blackpool blue door not red

It went the wrong address it should be 233 central drive Blackpool next to the Chinese takeaway if you send us one ok Kathleen Maxwell

24 April 2025
George Romney Ltd logo

Reply from George Romney Ltd

Good morning Kathleen,

Thank you for leaving a review regarding order #14737.

As I understand it, the order has been delivered to 223 Central Drive, and your delivery address is 233 Central Drive.

The delivery address we received for this order is:

Kathleen maxwell
223 Central Drive
Blackpool
FY1 5HX
United Kingdom

If you have been unable to retrieve the parcel from 223 Central Drive, please let me know and I will do everything I possibly can on my end to get the order to you in a prompt manner.

Thank you for supporting our 5th-generation family business.

Kind regards,
Greg Taylor
Operations Manager

Rated 3 out of 5 stars

Pity about the packaging, see uodate

Great products, well priced, just a pity the packaging was not up to the job. 3 out of 10 bars of Kendal mint cake broken into pieces and the nice tin to keep a bar of KMC in also didn't make the journey without being damaged, great pity, will I buy again, depends not impressed, with this order....
UPDATE...
After being contacted by Greg, my order has now been completed to my satisfaction, thanks Greg and all at Romney's for sorting out the problem, this time everything was well packaged and arrived in A1 condition.

31 March 2025
George Romney Ltd logo

Reply from George Romney Ltd

Hello Mr & Mrs R Ward,

Thank you for taking the time to leave a review on order #14507.

I'm truly disappointed to hear that bars of our Kendal Mint Cake and the Tin arrived damaged. We have opened an investigation with our warehouse team to ascertain how this incident occurred, and we are committed to ensuring it does not happen again in the future.

As a gesture of goodwill, I would like to send replacements for the damaged goods, in the hope that it restores your faith in our company.

Thank you for supporting our 5th-generation family business.

Kind regards,
Greg

Rated 4 out of 5 stars

Greg helped me quickly and the order…

Greg helped me quickly and the order was delivered by mail service straight to my home in western Canada with zero hassle. I wish I had pushed harder for a mixed order of half brown, half white , but did not. The one comment I would have is is to make split order types easier on those low-mid-range volumes of product. All in all the ordering and fulfillment was excellent. Good customer experience, and thanks again.

3 April 2025
Rated 5 out of 5 stars

Recent purchase

Recently bought a box of white and a box of brown mint cake. I used to buy this in the late sixties, early seventies, yes its just as good as it has always been. they were a present for the wife who loves the stuff, the difference is it lasts a lot longer with her than it does with me.

3 March 2025
Rated 5 out of 5 stars

A quality company

A quality company, a quality product. How often can you say that about any company these days.

Excellent service as always!

4 March 2025

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