Saw product promotion online and looked in shop to check colours. Then purchased 2 fleeces deal in store. I also ordered weather proof trainers for family Summer holiday. All good purchases I will get... See more
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See what reviewers are saying
I went into Millets to get some walking boots for mountain climbing in Greece. Previously boots I bought did not last despite buying from leading brands. We discussed issues around boots and they sele... See more
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I took some walking trousers back for a refund as when I got home, I realised I had bought the wrong style. At first the assistant was happy to help but then informed me that as I'd paid cash, he cou... See more
Company replied
I went into the Stroud branch on 21st July for some information. The team member was ever so helpful and went above and beyond. I went back into on Monday and ordered what I was enquiring about on Sun... See more
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Company details
About Millets - Stroud
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
59 High Street, GL5 1AS, Stroud, United Kingdom
- 01453 700192
4.9
Excellent
247 reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service and great deals for fans of Berghaus products
Great deal on Berghaus coats and tops. Great service from the shop in Stroud. Always really helpful and attentive and nothing is too much trouble. Hence, we always buy more than we planned!
29 October 2022
Reply from Millets - Stroud
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Super friendly staff
Super friendly staff who are always ready to help and have a good knowledge of the equipment in stock.
The store has a good range of kit and it is well laid out and easy to look at before buying.
2 November 2022
Unprompted review
Reply from Millets - Stroud
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Excellent customer
Excellent customer, very helpful and polite when approached. Helped my wife choose some new walking shoes. Knowledgeable on the wider fitting shoes.
Would recommend
29 October 2022
Unprompted review
Reply from Millets - Stroud
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Went in looking for a rain coat
Went in looking for a rain coat, and the sales guys Alex and Andrew were very helpful. Went home with one for me and one for my partner.
22 October 2022
Unprompted review
Reply from Millets - Stroud
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Helpful and professional
Alex and Andrew were really helpful in helping me decide on the best coat. Attentive and interested without being intrusive. Great coat too!
17 October 2022
Unprompted review
Reply from Millets - Stroud
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Super helpful staff, very friendly. A pair of walking trousers were sent to me free of charge as I needed a short pair, arrived promptly and I very pleased.
Really nice friendly staff, who sent me free of charge through the post a pair of walking trousers I needed in a shorter length. They arrived promptly and Ivam very pleased.
11 October 2022
Reply from Millets - Stroud
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Simply the best outdoor shop in the…
Simply the best outdoor shop in the Stroud area!
Great customer service - especially from Jess(?), who is ace and very helpful!
13 October 2022
Unprompted review
Reply from Millets - Stroud
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Boots exchanged easily
Found that my new boots were slightly small. Took to the Stroud branch. Found that the larger size was out of stock as model is being replaced. Got a great deal on the newer model in the larger size. Great service from Andrew/Alex
23 September 2022
Unprompted review
Reply from Millets - Stroud
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
A quick, easy and cheap purchase
A quick, easy and cheap purchase of a rucksack repair kit. Who knew one even existed?
It had exactly what I wanted: a chest strap and buckle, plus lots of other useful items, should I ever need them, and all for a fiver.
Well done for having this when Mountain Warehouse didn’t even know one existed.
21 September 2022
Unprompted review
Reply from Millets - Stroud
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Millets in Stroud went above and beyond…
Millets in Stroud went above and beyond to help with our camping equipment needed for our trip.
I cannot recommend Alex and his team enough.
Extremely knowledgeable, friendly and helpful
16 September 2022
Unprompted review
Reply from Millets - Stroud
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Excellent customer service from…
Excellent customer service from Janette, thank you!
20 September 2022
Unprompted review
Reply from Millets - Stroud
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Helpful and efficient.
Alex in Stroud Millets could not have been more helpful and knowledgeable about his stock. I was kitted out for my trip to Mongolia in less than 30 mins.
The store had all I needed and some generous discounts.
Thank you!
15 September 2022
Unprompted review
Reply from Millets - Stroud
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent customer service
We were served by 2 members of staff who were personable, informative and helped us honestly to make the right decision for our walking boots.I felt like a valued customer and am happy I was able to buy my boots from them. Thank you for a very positive shopping experience.
14 September 2022
Unprompted review
Reply from Millets - Stroud
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Excellent service
12 September 2022
Reply from Millets - Stroud
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great service as always from Millets…
Great service as always from Millets Stroud, the manager and whole team are always so friendly and helpful and will go out of their way to help you find what you need whether they have the items in the shop or not. Highly recommended
3 September 2022
Unprompted review
Reply from Millets - Stroud
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
thanks to Alex & Andrew for their help…
thanks to Alex & Andrew for their help yesterday, polite & helpful.
30 July 2022
Unprompted review
Reply from Millets - Stroud
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
First Class Service
I bought a tent earlier today and I have to say that the service was First Class. Very helpful and very knowledgeable staff. I highly recommend this shop. Thanks guys.
28 July 2022
Unprompted review
Reply from Millets - Stroud
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Fantastic service from the staff at…
Fantastic service from the staff at this shop, so glad we have a Millets on our High Street.
21 July 2022
Unprompted review
Reply from Millets - Stroud
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great service from store manager Alex
Excellent, genuine customer service from Alex when dealing with the problem. A good, sympathetic listener who went out of his way to ensure I left the store content with the outcome.
11 July 2022
Unprompted review
Reply from Millets - Stroud
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Called into Millets in Stroud today
Called into Millets in Stroud today. Alex was extremely helpful. 5 star service.
8 July 2022
Unprompted review
Reply from Millets - Stroud
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
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