Millets - Stroud Reviews 

247
TrustScore 5 out of 5

4.9

59 High Street, GL5 1AS Stroud, GB


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Rated 5 out of 5 stars

Saw product promotion online and looked in shop to check colours. Then purchased 2 fleeces deal in store. I also ordered weather proof trainers for family Summer holiday. All good purchases I will get... See more

Company replied

Rated 5 out of 5 stars

I went into Millets to get some walking boots for mountain climbing in Greece. Previously boots I bought did not last despite buying from leading brands. We discussed issues around boots and they sele... See more

Company replied

Rated 2 out of 5 stars

I took some walking trousers back for a refund as when I got home, I realised I had bought the wrong style. At first the assistant was happy to help but then informed me that as I'd paid cash, he cou... See more

Company replied

Rated 5 out of 5 stars

I went into the Stroud branch on 21st July for some information. The team member was ever so helpful and went above and beyond. I went back into on Monday and ordered what I was enquiring about on Sun... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Stroud

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

4.9

Excellent

TrustScore 5 out of 5

247 reviews

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4.9

All reviews

(247)

5,559 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely helpful Alex

Lovely helpful Alex.

Thank you. Lots of choice loads of sizes and great assistance.

2 February 2024
Unprompted review
Millets - Stroud logo

Reply from Millets - Stroud

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 4 out of 5 stars

I came it to the store three times…

I came it to the store three times looking for an item, and being told it was on an order due in twice. On the three time I was informed I could order there and it was delivered the next day. So a thank you to the staff.

28 January 2024
Millets - Stroud logo

Reply from Millets - Stroud

Hi,

Thanks for the amazing review!

I am delighted to hear that you are happy with our service.

We hope that you continue to shop with us.

Regards,
Faiza,
Millets Online Reviews Team.

Rated 5 out of 5 stars

Great service and very knowledgeable on…

Great service and very knowledgeable on all brands

26 January 2024
Unprompted review
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Reply from Millets - Stroud

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent prices, great range of stock.

31 December 2023
Unprompted review
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Reply from Millets - Stroud

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

I have just been shopping for my Night…

I have just been shopping for my Night Angel role in Stroud and needed lots of pink items. Alex was extremely helpful and found me so many pink items to keep me warm and dry this evening.

Thanks so very much! We will be back for more in the new year.

Excellent service *****

29 December 2023
Unprompted review
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Reply from Millets - Stroud

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Most helpful assistant

Most helpful assistant. Great to have locally. Always fairly priced.

7 December 2023
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Reply from Millets - Stroud

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

I never normally bother to leave…

I never normally bother to leave reviews but have always had great service and lovely shopping experience at Millets in Stroud. I recently bought some new walking boots and some other bits and pieces and the staff as always were so helpful, friendly and know.

17 November 2023
Unprompted review
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Reply from Millets - Stroud

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Staff were attentive and well informed…

Staff were attentive and well informed of the equipment they are selling.

20 November 2023
Unprompted review
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Reply from Millets - Stroud

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great visit to the Stroud branch.

Great visit to the Stroud branch.
The coat I was looking for wasn't in stock but Alex ordered it online for me to be delivered to my home address.
Lovely customer service 👌

17 October 2023
Unprompted review
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Reply from Millets - Stroud

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service from Alex in…

Great customer service from Alex in Stroud. Went in for a browse as trainers has split and Alex explained that the trainers that’s I was looking at were summer use so I had the full facts before my purchase.

7 October 2023
Unprompted review
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Reply from Millets - Stroud

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Alex at the Stroud store went out of…

Alex at the Stroud store went out of his way to help me today. He was able to offer me a discount because of my National Trust membership which was amazing as I work in teaching so a discount means a lot!! Thanks Alex for your amazing help. Diana

25 July 2023
Unprompted review
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Reply from Millets - Stroud

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Staff always helpful

Staff always helpful. A great shop to have in Stroud.

31 July 2023
Unprompted review
Millets - Stroud logo

Reply from Millets - Stroud

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service

Ben couldn’t have been more helpful! He was patient and knowledgeable and was determined that I get walking boots that fitted properly and were fit for purpose too. I ended up buying two pairs … ! One a lightweight trainer type shoe and the other a sturdier boot to cover all eventualities and needs. He really listened to what I asked for and was great at suggesting makes and styles to try. He even held my dog Murphy whilst I did a couple of laps of the shop to make sure the footwear was completely right ! And with an added discount it made for an all round great shopping experience! The shop maybe small but it’s great in terms of what they sell and how they sell it

21 July 2023
Unprompted review
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Reply from Millets - Stroud

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Lovely staff, great value sale offers

My son and I had some great service from Ben in the Stroud shop. He was professional, very helpful, charming and polite. Good range of goods in the sale too. We left delighted with our purchases.

19 July 2023
Unprompted review
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Reply from Millets - Stroud

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Ben at Stroud Millets was exceptionally courteous, competent and helpful.

11 July 2023
Unprompted review
Millets - Stroud logo

Reply from Millets - Stroud

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Staff were knowledgeable and attentive

Staff were knowledgeable and attentive. I wanted to know about trail shoes and shorts with pockets for my daughter, the 2 guys in the store helped with my queries and directed us to the fitting rooms to try on garments. Very happy with the service we received.

29 June 2023
Unprompted review
Millets - Stroud logo

Reply from Millets - Stroud

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I needed to make a quick purchase of…

I needed to make a quick purchase of reasonable walking shoes as I had forgotten mine coming on holiday (also purchased at Millets). Ben was very helpful and pointed out which pairs were waterproof but did not seek to persuade me into buying a more expensive pair. He listened to my deliberations and I am very happy with my final purchase.

27 June 2023
Unprompted review
Millets - Stroud logo

Reply from Millets - Stroud

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Millets stroud

Quinn and Ben were great.

25 May 2023
Unprompted review
Millets - Stroud logo

Reply from Millets - Stroud

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Finn and Ryan helped us buy our tent

Finn and Ryan helped us buy our tent. They were great.
We often pop in for camping bits and pieces and Ryan is always so friendly and helpful with lots of good advice. Nothing is too much trouble.

6 April 2023
Unprompted review
Millets - Stroud logo

Reply from Millets - Stroud

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

I am impressed with the way this branch…

I am impressed with the way this branch handled the exchange of an item purchased online which developed a fault late within the 12 month warranty period, very pleased.

20 May 2023
Unprompted review
Millets - Stroud logo

Reply from Millets - Stroud

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

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