Saw product promotion online and looked in shop to check colours. Then purchased 2 fleeces deal in store. I also ordered weather proof trainers for family Summer holiday. All good purchases I will get... See more
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See what reviewers are saying
I went into Millets to get some walking boots for mountain climbing in Greece. Previously boots I bought did not last despite buying from leading brands. We discussed issues around boots and they sele... See more
Company replied
I took some walking trousers back for a refund as when I got home, I realised I had bought the wrong style. At first the assistant was happy to help but then informed me that as I'd paid cash, he cou... See more
Company replied
I went into the Stroud branch on 21st July for some information. The team member was ever so helpful and went above and beyond. I went back into on Monday and ordered what I was enquiring about on Sun... See more
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Company details
About Millets - Stroud
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
59 High Street, GL5 1AS, Stroud, United Kingdom
- 01453 700192
4.9
Excellent
247 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Best walking boots
I went into Millets to get some walking boots for mountain climbing in Greece. Previously boots I bought did not last despite buying from leading brands. We discussed issues around boots and they selected a pair that were not only very fit for purpose, but are still going strong ! Great service
6 June 2024
Unprompted review
Reply from Millets - Stroud
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Attentive
Attentive, informative service from friendly staff. Excellent.
14 June 2024
Unprompted review
Reply from Millets - Stroud
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Janette was pleasant and helpful
Janette was pleasant and helpful. Nothing was too much trouble
13 June 2024
Unprompted review
Reply from Millets - Stroud
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Stroud
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Friendly staff and good offers
Well organised store and friendly staff. I was offered help and advice on my purchase and other available offers explained to me too. I went in for tent pegs but found another useful product I was in need of too.
7 June 2024
Unprompted review
Reply from Millets - Stroud
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Very helpful staff
Alex was very helpful when I returned a pair of faulty Berghaus walking boots. They didn’t have a pair in stock but he arranged for a replacement to be delivered to my home and they arrived the next day.
6 June 2024
Unprompted review
Reply from Millets - Stroud
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Great service
Great service for a small group. Sorted out walking boots that were comfortable for everybody.
7 June 2024
Unprompted review
Reply from Millets - Stroud
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Friendly and helpful
Needed boots quickly. Decent range of choice, found a pair with great value. Helpful advice and friendly service from the staff.
17 May 2024
Unprompted review
Reply from Millets - Stroud
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Outstanding staff
So impressed with the customer service in Stroud. Alex was helpful, gave really good advice and was knowledgeable about the products we needed. Thank you for helping us when we needed an expert opinion.
23 May 2024
Unprompted review
Reply from Millets - Stroud
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
A great shop lots of options for…
A great shop lots of options for clothing, boots, camping and walking gear. Alex who assisted us was very helpful.
21 May 2024
Unprompted review
Reply from Millets - Stroud
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
I had a good interaction with Ben
I had a good interaction with Ben - who gave me a crash course in wild camping equipment
9 May 2024
Unprompted review
Reply from Millets - Stroud
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Very helpful staff
Very helpful staff. Found a size 12 in the storeroom when I thought they had run out of my size.
4 May 2024
Unprompted review
Reply from Millets - Stroud
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
always a pleasure to shop in Millets Stroud…
always a pleasure to shop in Millets Stroud,staff always knowledgeable about the products and exceedingly helpful Well done Stroud Branch
10 April 2024
Reply from Millets - Stroud
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service provided by Ben
Excellent service provided by Ben. Couldn’t be happier with my new walking boots.
22 March 2024
Unprompted review
Reply from Millets - Stroud
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Service beyond...
They didn't have my size in the shop but got it ordered online and it was delivered next day.
16 March 2024
Reply from Millets - Stroud
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Excellent customer service
Excellent customer service - thank you for your help Alex !
11 March 2024
Unprompted review
Reply from Millets - Stroud
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great customer experience in Millets
Great customer experience in Millets, Stroud. I went in on Saturday to buy some womens walking boots. The person who served me was extremely helpful (and very patient!) I couldn't make up my mind between the North Ridge ones and the Berghaus ones both great quality and very comfortable. I was actually allowed to take both pairs home with me and wear them around the house over the weekend, which was such a help. I eventually decided on the Berghaus ones and took the other pair back this morning. Again, a really helpful, friendly young man (Dee) served me. He certainly knew his stuff on walking boots and was so pleasant.
I told him about the awful experience I'd had in Mountain Warhouse - sales assistant didn't even look up from her mobile phone. I asked if a pair of boots were real leather and she didn't know - said she'd ask the manager when she came back, so I waited. Manager didn't know either and just served another customer, so I walked out. Dee (Stroud) said that wouldn't happen in Millets, because of their staff training.
Well done Millets Stroud! Great customer service, and excellent choice of boots, very reasonable priced.
11 March 2024
Unprompted review
Reply from Millets - Stroud
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Popped in to get some shoes Alex was a…
Popped in to get some shoes Alex was a great help top man.
20 February 2024
Unprompted review
Reply from Millets - Stroud
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Millets Customer Care Team
Just a few words to compliment the…
Just a few words to compliment the staff at Millets.High Street Stroud.They were so helpful sorting out a problem I had with an order and went out of their way to help.Excellent service .Thank you
15 February 2024
Unprompted review
Reply from Millets - Stroud
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
The staff are really friendly and super…
The staff are really friendly and super helpful. And it is a shop that you can actually contact directly by telephone- unusual these days.
7 February 2024
Unprompted review
Reply from Millets - Stroud
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
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