Sharon was very helpful. She was patient answering my questions about hiking shoes and advised me criteria of the right size of a hiking shoe. It's sad to hear that Millets-Bracknell is going to be... See more
Company replied
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Such a shame this store is closing after so many years. They have got lots of bargains with everything reduced. Despite imminently losing her job, the staff member was pleasant, cheerful and helpful.... See more
Company replied
I walked out of the store the previous week due to a bad experience with a member of staff. However, this week, I was served and helped by Sharon and I could not have asked for better service.
Company replied
Used the click and collect to the Bracknell store. The was the nearest to where I live. All was fine, the item was delivered to the store and I was notified to collect within 48 hours of purchase. H... See more
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Company details
About Millets - Bracknell
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
46 High Street, RG12 1LL, Bracknell, United Kingdom
- 01344 203524
5.0
Excellent
2K reviews
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Very helpful and friendly especially…
Very helpful and friendly especially Natalie
Stephen helped me get a good deal on some extra stuff that I needed as well
8 December 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great service from Jack
Jack was spot on getting me what I needed. The local competitor did not have the items which are pretty basic.
7 December 2025
Unprompted review
Reply from Millets - Bracknell
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Excellent service
I visited Millets at Bracknell today. Served by Cody. Excellent service. He was very courteous and heloful. I will visit again. Thanks.
3 December 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Really helpful staff (Megan)
Really helpful staff (Megan).
Good advice & all packaging recyclable :)
1 December 2025
Unprompted review
Reply from Millets - Bracknell
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Sharon was very helpful and informative…
Sharon was very helpful and informative regarding my query on footwear care products. I would recommend a visit to this store.
30 November 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Jack is very nice and helpful.
Jack is very nice and helpful.
Best shoping expierence of today.
29 November 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Really excellent
Really excellent. Popped in to return one of two items I’d bought and Natalie at the shop was super helpful and friendly. Understood the reason for return and I ended up buying some gloves because she was so positive. Excellent experience.
20 November 2025
Unprompted review
Reply from Millets - Bracknell
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Good time at Millets
The worker there called Jack was lovely, very talkative (in the useful way), made the time there easy and answered questions we had! A friendly face!
Everything was on display and easy to look for.
27 November 2025
Unprompted review
Reply from Millets - Bracknell
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Great friendly service
Great friendly service. Natalie was so helpful and kind with her time and provided great knowledge in order for me to make an informed choice
27 November 2025
Unprompted review
Reply from Millets - Bracknell
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Perfect new walking boots
Stephen was really helpful in finding me my perfect new walking boots.
24 November 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Great customer srrvice thanks Jack…
Jack was very helpful in suggesting other items I might need for the trip and deals on half price items. Friendly and chatty although clearly having no idea of how we travelled with only paper guidebooks and Internet cafes! Good experience!
25 November 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Oliver was helpful
Oliver was helpful, friendly and professional - thank you!
22 November 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Very helpful staff and great service
Very helpful staff and great service. DoE discount added bonus.
22 November 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
I made a brief visit for a new pair of…
I made a brief visit for a new pair of hiking trousers. The staff were helpful and pleasant. I found what I wanted quickly from a good selection.
21 November 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Extremely pleasant and helpful staff
Extremely pleasant and helpful staff. Stephen helped us with everything, have be advice on boot sizing, what trousers were good for my husband and even gave us some info about the area as we were from out of town.
17 November 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Even though we only spend a few £…
Even though we only spend a few £ Oliver treated us so politely that it’s driven me to leave this review! Well done Oliver. Manners like yours aren’t seen everyday.
16 November 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Very good service from the staff in…
Very good service from the staff in store. Polite and efficient and not over friendly.
12 November 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Mags was a great help
10 November 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Millets Customer Care Team
Excellent customer service from Oliver…
Excellent customer service from Oliver who was friendly and ensured we were benefitting from current offers in store.
8 November 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
We were looking for a lighter weight…
We were looking for a lighter weight coat that would also keep one warm AND had an inside pocket AND be durable . After looking at several stores we came back to Millets for the jacket that fit the bill . The staff had helped with a look at coats and were nearby if we needed more help. Stephen and his colleagues were polite and helpful throughout.
5 November 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you for providing your review.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
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