Sharon was very helpful. She was patient answering my questions about hiking shoes and advised me criteria of the right size of a hiking shoe. It's sad to hear that Millets-Bracknell is going to be... See more
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Such a shame this store is closing after so many years. They have got lots of bargains with everything reduced. Despite imminently losing her job, the staff member was pleasant, cheerful and helpful.... See more
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I walked out of the store the previous week due to a bad experience with a member of staff. However, this week, I was served and helped by Sharon and I could not have asked for better service.
Company replied
Used the click and collect to the Bracknell store. The was the nearest to where I live. All was fine, the item was delivered to the store and I was notified to collect within 48 hours of purchase. H... See more
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Company details
About Millets - Bracknell
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
46 High Street, RG12 1LL, Bracknell, United Kingdom
- 01344 203524
5.0
Excellent
2K reviews
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Really great service from Cody
Really great service from Cody. Very knowledgeable and helpful.
Update: One piece of feedback I forgot to mention is that it worked out cheaper for me to buy online using the SAVE15 code. Unfortunately, the team weren’t able to price match in store. It would be great if staff were empowered to honour online promotions, as the current setup encourages customers to buy online rather than support the high street.
2 January 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Natalie was very patient when I tried…
Natalie was very patient when I tried on billions of pairs of walking shoes. She offered advice about which shoes to get, and which ones were waterproof.
30 December 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Really great prices and Jack was super…
Really great prices and Jack was super friendly to my pokemon mad son!
28 December 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great Service
Served by Oliver and he was most helpful. Lovely experience!
28 December 2025
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
First time camping set up
Natalie knew what advice to give me from her own personal experiance for me to complete first time camping set up knowing i was lacking space on my motorbike advised weight tent etc
29 December 2025
Unprompted review
Reply from Millets - Bracknell
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Very impressed with the lady helping me…
Very impressed with the lady helping me research jackets today. Natalie was very knowledgeable with respect to the Berghaus jackets I was interests in as well as other brands. I will definitely return and speak with her when I am ready to purchase in the new year.
27 December 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Great variety and prices
Great variety and prices. Nice team, Meg was very helpful.
26 December 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent customer service
Megs was very helpful and polite, finding what I needed quickly.
26 December 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Lovely staff helped my mum to find her…
Lovely staff helped my mum to find her phone.
24 December 2025
Unprompted review
Reply from Millets - Bracknell
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Natalie was very helpful
22 December 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Extremely welcoming staff who went…
Extremely welcoming staff who went above and beyond . A special thanks to Jack to spent time asking about my day and even taught me how to wrap up the coats . Thanks Jack :)
21 December 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Helpful staff
Tried shoes on at home, found they didn't fit, staff were helpful in suggesting similar alternative shoes, and describing the different waterproof membranes etc, but they didn't have those in the correct size so refunded the original shoes.
21 December 2025
Unprompted review
Reply from Millets - Bracknell
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
A good experience at Millets Bracknell…
A good experience at Millets Bracknell I purchased a pair of trainers and some trousers very pleased however the following day a different pair of socks meant the trainers were tight on the toes a call to the shop said I could exchange and they had a pair a size up. I returned a couple of days later to have an exchange everything was done satisfactory and customer service was excellent
15 December 2025
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Excellent knowledge and customer service
I went into Millets at Bracknell today with a list of requirements and they had everything I needed at really great prices. Stephen assisted with me with everything and was knowledgeable, friendly and a credit to the company.
19 December 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Jack was so polite and helpful when I…
Jack was so polite and helpful when I was choosing some new walking boots.
Showed me different colours and advised on sizing. Nothing was too much trouble.
Thanks Jack
16 December 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Best clothing and footwear shop in…
Best clothing and footwear shop in Bracknell. Good qualify apparel at very good prices. Super helpful staff, especially Jack who served me today. They are though all good whoever serves you.
15 December 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Came to get a Swiss Army Knife and…
Came to get a Swiss Army Knife and Jack, the assistant helped enormously. He was very professional and helpful and I left very happy and with my SAK and another Christmas present ticked off my list.
10 December 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Really helpful and polite staff
Really helpful and polite staff. Stephen is an asset the millets in Bracknell. Knowledgeable and friendly.
10 December 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
I visited this shop to purchase a body…
I visited this shop to purchase a body warmer for my grandson .The staff were helpful in fact absolutely amazing . As they didn’t have one in the shop they ordered me one to be delivered . So a fantastic experience xxx thank you
5 December 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
All around great store to shop
I always enjoy shopping in this store.
Great value for money and excellent quality brands.
The staff are always friendly and helpful.
On this occasion we were served by Jack who took the time to show us the products in detail. Top customer service!
3 December 2025
Unprompted review
Reply from Millets - Bracknell
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
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