Milk & More Reviews 

28,992
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,790 reviews, reviewers had a great experience with this company. Customers frequently praise the reliable early morning deliveries and the great convenience of adding extra grocery items online before the evening cut-off time. People also appreciate switching to glass bottles, noting that it successfully helps reduce plastic waste while ensuring fresh products are safely left on the doorstep. However, some customers also noted that milk can spoil or go sour quickly when it is delivered very early in warm weather conditions. Reviewers mentioned that items occasionally sit outside for several hours in the heat before being retrieved, leading to quality concerns during the summer months.

What people talk about most

Delivery service

People report positive experiences with delivery_service, noting that orders arrive promptly and reliably on... See more

Product

Clients share positive opinions on product quality, praising the fresh taste and convenience of having items... See more

Service

Reviewers mention positive feedback about service, highlighting its overall reliability, convenience, and... See more

Order

Reviewers highlight positive aspects of ordering online, appreciating the convenience of adding extra items... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My milk is delivered 3 times a week in the early hours of the morning by a very quiet person whom I have never met! Although my bedroom is next to the porch, my order is placed in the cool bag provi... See more

Rated 5 out of 5 stars

My mobility is poor and I cannot use the local shops for my provisions. I do value the service you provide. I shop online about once a fortnight with my local supermarket but obviously certain items... See more

Rated 5 out of 5 stars

We never see our milkman as he delivers very early, but he,'s brilliant giving sensible substitutions when things go wrong. He has never let us down. An excellent service with a good website

Rated 5 out of 5 stars

My Order is delivered before I get up each day it is expected - safe and sound, with the bottle of milk, butter, eggs, etc put in the cool box. Loo rolls in the large cool box when delivered. This i... See more


Company details

  1. Milk Delivery Service
  2. Dairy Store
  3. Grocery Delivery Service

About Milk & More

Written by the company

At Milk & More, we are passionate about encouraging people to eat well and live sustainably. We do this by championing smaller suppliers who we trust to provide the very best products for us to deliver to your doorstep.

Our mission is to deliver a positive impact on local communities, the environment and ultimately you.

Deeply rooted as a British icon, we strive to continue both the milkman legacy and its expansion. We now conveniently deliver over 200 exceptional products ordered via our website and app to doorsteps around the country before 7am.

Find out more about our wonderful suppliers, our dedicated farmers and our investment into their future, as well as how we are becoming even more environmentally friendly.

VISIT OUR WEBSITE

Real British milk and other delicious products delivered to your doorstep.

Written by the company

Milk & More offer a fantastic range of products with no delivery fee and no minimum order charge when you place your order online at www.milkandmore.co.uk.

Free Delivery by 7am

Order up to 9pm the night before

We deliver to your doorstep first thing in the morning, so you have everything you need in time for breakfast. Place your order before 9pm and we can deliver to your door by 7am on your next delivery day. Our doorstep deliveries are simple and convenient, so you're never left waiting around for your order to arrive.

Contact info

4.2

Great

TrustScore 4 out of 5

29K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(28,992)

1,745 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent All Round

After many years, the service is still as good as it ever was. If there is a problem - rarely - it is sorted out quickly and efficiently and, sometimes, before I even know about it. I wouldn't hesitate to recommend.

18 July 2026
Unprompted review
Rated 1 out of 5 stars

We dont use Milk or More but we are…

We dont use Milk or More but we are sick of the lack or respect of the driver that delivers in Barlaston to our neighbours, he speeds through our close, slams his doors and make ungodly noise twice a week. So disrespectful. This has been going on for some time.

18 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi David,

Thank you for taking the time to review our service.

Please accept our apology for the recent experience you had with us.

We take concerns about driver conduct very seriously, and we'd like to investigate this matter further. We previously sent an email requesting additional details, but unfortunately, we have not received a response.

To help us escalate this issue to the relevant team, could you please email us at contact@milkandmore.co.uk with the first line of the address and postcode where this is occurring? Once we receive this information, we'll ensure the matter is reviewed and addressed appropriately.

We appreciate you taking the time to report this and apologize for the disturbance and inconvenience caused.

Kind Regards,
M.Ali

Rated 4 out of 5 stars

Reliable service

As an elderly person living alone it is good to know that my milk will be delivered three times a week. The service is reliable. The website is easy to use to suspend deliveries when I go on holiday or to increase my order if I need extra pints.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Milk delivery and More to your…

Milk delivery and More to your Door-what's not to like?
Really delighted to have this service and would recommend it to anyone who asks. They are very good at resolving problems on the very rare occasions that they do arise, no ifs no buts, just how can we help?

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Milk deliveries - lies

Milk deliveries - good. Anything else, good luck. Every week I get sent emails with 'products' to order. However these are often out of stock. It's disappointing to be offered something, charged for it and a few hours later it's not delivered because there is no stock. Also prices go up without warning.
Order your MILK for sure, but don't expect any MORE...
Update - been offered a birthday gift for free. Added to basket. Have to buy another product as you cannot complete transaction at £0.00. Item then out of stock 😂 told it would be delivered Wednesday. They hadn't added for this delivery. I've added it again, with something else I didn't want and guess what? These charlatans have failed to deliver again 'out of stock'. Promised it would be delivered. Jokes. Fraud. W******

17 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Michael,

Thank you for taking the time to share your feedback and for your continued support of our milk deliveries.

We're pleased to hear that you're happy with the milk delivery service. However, we're sorry to learn about your experience with the additional products offered in our weekly emails.

As discussed over the call, we will pass your feedback on to the relevant department for review. Customer feedback like yours is incredibly valuable and helps us identify areas where we can improve our service and communication.

Thank you again for bringing this to our attention. We appreciate your honesty and hope to provide a better experience in the future.

Best Regards,
M.Ali

Rated 1 out of 5 stars

DO NOT USE ! AVOID !

VERY BAD SERVICE. Today's delivery did not arrive. Called three times this morning and I was reassured that the delivery would arrive by 12.20PM They are supposed to deliver by 7AM ! The delivery showed as completed on the site. Called them and they told me it was delivered at 12.37PM but NOTHING. This is not the first time this has happened recently. I'm sick of this company and will NEVER use again. DO NOT USE. GO ELSEWHERE. DO NOT USE MILK & MORE. AVOID. STAY AWAY !!!!
All the positive reviews here are all very well. The first few months there are no problems. Then when they see that you are a regular customer and spend money with them, they start fuffing everything up and treat you like dirt and FAIL TO DELIVER.

Response to your poor reply below:
You apologised the last time this happened a month ago. Apolgising and sending a refund doesn't compensate the INCONVENIENCE you put me through.You still FAILED TO DELIVER.

Message to M. Ali :
I complained to Trustpilot about you using my personal information in your reply and they deleted it and then you go and re-submit your reply using my personal information again. Who the hell gave you the right to do that ???

17 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi,

Thank you for sharing your feedback with us.

We're very sorry to read about your experience and distress this may have caused.

Please be assured that we have forwarded your concerns to our Higher Management Team for review. A member of the team will reach out to you directly to discuss your experience in more detail and work towards resolving the issues you have raised.

We understand that we have fallen short of your expectations on this occasion, and we appreciate you taking the time to provide your feedback.

Kind regards,
M.Ali

Rated 5 out of 5 stars

Excellent choice, delivered on time

I have always had my milk delivered. Milk & More deliver on time, leave milk, groceries, garden compost in my desired safe place. Early morning delivery suits me. In this heat not left out to go off. Milkman delivers in all weathers, keeping me safe indoors. Great choice of items, groceries to choose from. So pleased some gluten free products now available. Plus other free from items.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Good service…

Nice to wake up to fresh milk delivery in reusable glass bottles I hate the plastic ones you get from supermarkets

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Reliable deliveries of milk and more

Reliable deliveries that is not only milk but also more. All sorts of groceries that can be ordered up to 9 pm the evening of day before delivery.
I've never seen my milkman or woman because everything is on the doorstep before 7am.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Reliable

Reliable service and our milkman Paul has never let us down. Is it cheaper than buying milk from the supermarket - no - but for convenience it is a winner.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Honestly the best decision I made. I can increase and reduce milk and bread as needed. Skip when away and it's always ready for my morning coffee. So delivery is spot on.

Haven't tried any other goods as yet but highly recommend.

16 July 2026
Unprompted review

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