Milk & More Reviews 

28,997
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,790 reviews, reviewers had a great experience with this company. Customers frequently praise the reliable early morning deliveries and the great convenience of adding extra grocery items online before the evening cut-off time. People also appreciate switching to glass bottles, noting that it successfully helps reduce plastic waste while ensuring fresh products are safely left on the doorstep. However, some customers also noted that milk can spoil or go sour quickly when it is delivered very early in warm weather conditions. Reviewers mentioned that items occasionally sit outside for several hours in the heat before being retrieved, leading to quality concerns during the summer months.

What people talk about most

Delivery service

People report positive experiences with delivery_service, noting that orders arrive promptly and reliably on... See more

Product

Clients share positive opinions on product quality, praising the fresh taste and convenience of having items... See more

Service

Reviewers mention positive feedback about service, highlighting its overall reliability, convenience, and... See more

Order

Reviewers highlight positive aspects of ordering online, appreciating the convenience of adding extra items... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My milk is delivered 3 times a week in the early hours of the morning by a very quiet person whom I have never met! Although my bedroom is next to the porch, my order is placed in the cool bag provi... See more

Rated 5 out of 5 stars

My mobility is poor and I cannot use the local shops for my provisions. I do value the service you provide. I shop online about once a fortnight with my local supermarket but obviously certain items... See more

Rated 5 out of 5 stars

We never see our milkman as he delivers very early, but he,'s brilliant giving sensible substitutions when things go wrong. He has never let us down. An excellent service with a good website

Rated 5 out of 5 stars

My Order is delivered before I get up each day it is expected - safe and sound, with the bottle of milk, butter, eggs, etc put in the cool box. Loo rolls in the large cool box when delivered. This i... See more


Company details

  1. Milk Delivery Service
  2. Dairy Store
  3. Grocery Delivery Service

About Milk & More

Written by the company

At Milk & More, we are passionate about encouraging people to eat well and live sustainably. We do this by championing smaller suppliers who we trust to provide the very best products for us to deliver to your doorstep.

Our mission is to deliver a positive impact on local communities, the environment and ultimately you.

Deeply rooted as a British icon, we strive to continue both the milkman legacy and its expansion. We now conveniently deliver over 200 exceptional products ordered via our website and app to doorsteps around the country before 7am.

Find out more about our wonderful suppliers, our dedicated farmers and our investment into their future, as well as how we are becoming even more environmentally friendly.

VISIT OUR WEBSITE

Real British milk and other delicious products delivered to your doorstep.

Written by the company

Milk & More offer a fantastic range of products with no delivery fee and no minimum order charge when you place your order online at www.milkandmore.co.uk.

Free Delivery by 7am

Order up to 9pm the night before

We deliver to your doorstep first thing in the morning, so you have everything you need in time for breakfast. Place your order before 9pm and we can deliver to your door by 7am on your next delivery day. Our doorstep deliveries are simple and convenient, so you're never left waiting around for your order to arrive.

Contact info

4.2

Great

TrustScore 4 out of 5

29K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(28,997)

1,745 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great delivery service of fresh milk

Great delivery service of fresh milk, I have been using this company for years and I can’t fault their service and customer care. Ordering extra milk or other products is easy on the website or app, you can suspend deliveries when away. I was always forgetting to buy milk on the way home, so this is super convenient, you can order extra milk for the next day before 9pm. It has been delivered in all weathers too.

24 July 2026
Unprompted review
Rated 3 out of 5 stars

Good delivery, but quality of milk no as good

Milk and other products are delivered to the doorstep reliably and we rarely have any of the items ordered out of stock. However this summer, despite having a cool box with ice packs, the milk has more often been sour than not.

Update: phone call from M&M much appreciated.

23 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Aldyth,

Thank you for taking the time to share your feedback.

We're sorry to hear about the issues you've experienced with milk deliveries.

As discussed over the call, we have processed a refund for your delivery on 20th July. Please be assured that we have also escalated this matter to our Quality Control Department for further investigation to help prevent similar issues from occurring in the future.

We appreciate your continued trust in our service and thank you for bringing this to our attention. If you experience any further issues, please don't hesitate to contact us.

Kind regards,
M.Ali

Rated 5 out of 5 stars

Five Star Service

An all-weather, all-year-round reliable service. Clear and easy-to-follow website, making ordering and managing your account straightforward.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

We’ve had a fantastic experience with…

We’ve had a fantastic experience with Milk & More. They’ve never missed a delivery, the milk is always fresh and tastes great, and there’s a brilliant range of other products too. It makes life so much easier for our busy family, and we love that it’s a more environmentally friendly way to shop. Highly recommended!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Milk and more are always reliable whst ever the weather.

No matter the weather hail,snow, blow or the temperature reaching new heights our products are delivered to our door on time. Milk and More are always reliable and good value for money. Milk and More will always inform you of any changes they need to make well in advance of your delivery.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

We have been with Milk & More for about…

We have been with Milk & More for about 5 years now and apart from a very few occasions the milk is always on the doorstep by 7 am. When there have been days where there has been a problem (about 1 per year on average) the order has been delivered by 10am.
Great service from our milkman and glass bottles are rinsed and returned.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Milk & More

Milk & More fresh milk is always delivered to our door never late or missed. I cannot fault this service at all, the milk tastes delicious and does not go off as quickly as shop bought.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

The deliverers are brilliant

The deliverers are brilliant. I had a broken up pathway and the poor delivery person managed to make their way to my door - thank you so much!
The website is good for ease of cancelling for holidays or changing orders . I’d milk deliveries if you can. I’ve saves 25 years of accumulating plastic supermarket milk cartons . That’s a lot of plastic we needn’t have in the world . And that’s great!

21 July 2026
Unprompted review
Rated 5 out of 5 stars

I couldn't manage without John

I couldn't manage without John, my milk delivery man.
I live in sheltered accomodation and am disabled .It is such a relief to know that on my designated delivery days my order is just outside my back door . Thank you so much John!!

21 July 2026
Unprompted review
Rated 1 out of 5 stars

I have been chasing this company for a…

I have been chasing this company for a refund since beginning of June and each time I am put through to a very incompetent customer service based in Pakistan and seem to have no idea on how to resolve my issues and refund me for the non delivery of the products.

1 June 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Neelam,

Thank you for sharing your feedback with us.

We are very sorry to hear about your experience and appreciate the opportunity to address your concerns.

As discussed during our recent phone call, we have escalated your case for further review. A member of our higher management will be contacting you directly to investigate the matter and work towards a resolution.

We will also be sending you an email with further details regarding the escalation so that you have a written record of the next steps being taken.

Please be assured that your concerns have been taken seriously and are now being reviewed by the appropriate team.

Kind regards,
M.Ali

Rated 1 out of 5 stars

About 5 times now I haven't got my…

About 5 times now I haven't got my Avant sparkling water trays of 12!

I phoned on Wednesday morning because I was given still water. Then the person on the phone in your call centre abroad said, leave that out overnight on Thursday & the milk person will swap it for sparkling water because that's what you've paid for (& as I told her, that costs more than the still water anyway). I left out the wrongly delivered still water but the milk person didn't come, even though the call centre person told me would.

Therefore, I had to take time yet again to phone on Friday morning & it took ages explaining - there's a communication barrier - to try to get the person to understand what had happened. Eventually, they gave me a refund & said for me to order sparkling water again & it will definitely come on Sunday night, Monday morning. She said she would email the depot to ensure I get sparkling water. Therefore, I ordered & paid for a tray of sparking water again, this Sunday, but again it has not come. I just looked at my step after I heard the milk person come: there's yoghurt but no sparkling water delivery yet again! & I had politely left out the still water (wrongy left on Thursday) with a notice on it that this was to be returned.

Hence, what is going on? The person on the phone on Friday said that the person on the phone on Wednesday was wrong because you don't do swaps, & the person on the phone on Friday said that she would definitely email the depot so that I would definitely get my sparkling water if I re-ordered it on this Sunday for Monday morning, which I did.

You're messing me about; I've been a loyal customer for nearly 6 years & this is the fourth or fifth time I've ordered sparkling water & I haven't had it delivered. You've put the price up from £4.09 to £4.15 so you must still be selling it being as you put the price up.

I'll have to go to the shop tomorrow now & carry heavy trays of sparlling water, but I don't drive & it'll be heavy......sparkiing water is what I drink daily, & especially in the heatwave we are having!

You're supposed to be convenient. I don't call this convenience. I call this messing about a loyal customer. I really do.

20 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi,

Thank you for taking the time to share your feedback with us.

We sincerely apologize for the inconvenience and disappointment caused.

We have previously sent an email requesting further details so that we could fully investigate what happened, but unfortunately, we did not receive a response.

To allow us to look into this matter thoroughly and escalate it to the relevant teams, could you please contact us at contact@milkandmore.co.uk with your account details and a reference to this review?

Once we receive your email, we will investigate and escalate the matter as appropriate to ensure this is properly addressed. We would appreciate the opportunity to investigate this further and work towards a resolution.

Kind Regards,
M.Ali

Rated 5 out of 5 stars

Excellent All Round

After many years, the service is still as good as it ever was. If there is a problem - rarely - it is sorted out quickly and efficiently and, sometimes, before I even know about it. I wouldn't hesitate to recommend.

18 July 2026
Unprompted review

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