Milk & More Reviews 

28,995
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,790 reviews, reviewers had a great experience with this company. Customers frequently praise the reliable early morning deliveries and the great convenience of adding extra grocery items online before the evening cut-off time. People also appreciate switching to glass bottles, noting that it successfully helps reduce plastic waste while ensuring fresh products are safely left on the doorstep. However, some customers also noted that milk can spoil or go sour quickly when it is delivered very early in warm weather conditions. Reviewers mentioned that items occasionally sit outside for several hours in the heat before being retrieved, leading to quality concerns during the summer months.

What people talk about most

Delivery service

People report positive experiences with delivery_service, noting that orders arrive promptly and reliably on... See more

Product

Clients share positive opinions on product quality, praising the fresh taste and convenience of having items... See more

Service

Reviewers mention positive feedback about service, highlighting its overall reliability, convenience, and... See more

Order

Reviewers highlight positive aspects of ordering online, appreciating the convenience of adding extra items... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My milk is delivered 3 times a week in the early hours of the morning by a very quiet person whom I have never met! Although my bedroom is next to the porch, my order is placed in the cool bag provi... See more

Rated 5 out of 5 stars

My mobility is poor and I cannot use the local shops for my provisions. I do value the service you provide. I shop online about once a fortnight with my local supermarket but obviously certain items... See more

Rated 5 out of 5 stars

We never see our milkman as he delivers very early, but he,'s brilliant giving sensible substitutions when things go wrong. He has never let us down. An excellent service with a good website

Rated 5 out of 5 stars

My Order is delivered before I get up each day it is expected - safe and sound, with the bottle of milk, butter, eggs, etc put in the cool box. Loo rolls in the large cool box when delivered. This i... See more


Company details

  1. Milk Delivery Service
  2. Dairy Store
  3. Grocery Delivery Service

About Milk & More

Written by the company

At Milk & More, we are passionate about encouraging people to eat well and live sustainably. We do this by championing smaller suppliers who we trust to provide the very best products for us to deliver to your doorstep.

Our mission is to deliver a positive impact on local communities, the environment and ultimately you.

Deeply rooted as a British icon, we strive to continue both the milkman legacy and its expansion. We now conveniently deliver over 200 exceptional products ordered via our website and app to doorsteps around the country before 7am.

Find out more about our wonderful suppliers, our dedicated farmers and our investment into their future, as well as how we are becoming even more environmentally friendly.

VISIT OUR WEBSITE

Real British milk and other delicious products delivered to your doorstep.

Written by the company

Milk & More offer a fantastic range of products with no delivery fee and no minimum order charge when you place your order online at www.milkandmore.co.uk.

Free Delivery by 7am

Order up to 9pm the night before

We deliver to your doorstep first thing in the morning, so you have everything you need in time for breakfast. Place your order before 9pm and we can deliver to your door by 7am on your next delivery day. Our doorstep deliveries are simple and convenient, so you're never left waiting around for your order to arrive.

Contact info

4.2

Great

TrustScore 4 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(28,995)

1,750 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very reliable milk service

very reliable milk service. We do all of our shopping on foot so it saves us carrying the heavy milk and juice. glass bottles save on plastic waste. Easy to use app, lets you easily change your orders and shows special offers.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Glass bottles rather than plastic.

I like to have milk in glass bottles rather than plastic - Milk & More provide this! I have milk three times a week and my regular milkman is great - always on time and always places the milk bottles etc out of view from passers-by.
There is a good choice of other groceries available online and ordering is easy. I find this very useful as I am elderly and cannot get to shops without help.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

All works pretty well as intended

All works pretty well as intended, if a product is unavailable an alternative is supplied
On one occasion when I had forgotten to cancel and was away the milkman found the uncollected bottles and made enquires to ensure I was OK.

15 July 2026
Unprompted review
Rated 2 out of 5 stars

I have been a customer for about three…

I have been a customer for about three or four months, since then I have had need to call them four or five times regarding, wrong orders, missing orders and substituted loaves of bread that I have told them I would rather have non than a white loaf. Then the last delivery was late due to a breakdown but in the end didn’t arrive. They are spot on with refunding each time but that isn’t why I became a customer. I want regular, accurate deliveries, not apologies. I have tried using the contact form on your site and it doesn’t work. It just keeps telling me that certain characters are under line. And I have also tried sending an email with the contact details that you gave me in this review and it says that they cannot send as an address does not exist. I really am getting through the board with dealing with your company. It is touch and go but I am going to cancel my account in the next couple of days.

13 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Peter,

Thank you for sharing your feedback.

We sincerely apologize for the inconvenience caused. We have tried to locate your account using the information provided, but unfortunately, we were unable to find any account registered under those details.

Could you please send the first line of your address and your postcode to contact@milkandmore.co.uk? Once we receive this information, we will be able to investigate the issue further and assist you accordingly.

Thank you for your cooperation, and we look forward to resolving this matter for you.

Kind Regards,
Rabia

Rated 5 out of 5 stars

As an oldie who doesn't have a car

As an oldie who doesn't have a car, I'm dependent on delivery of milk, rather than carrying the added weight of milk from a supermarket. It doesn't matter what the weather - my wonderful milkman makes it through gale-force winds, torrential rain and heatwaves to deliver. I'm also pleased not to be adding to plastic waste by using glass, reusable bottles.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Glass bottles, easily recycled.

Our milk arrives overnight in recyclable glass bottles so no plastic waste and empties are collected next time. It’s also reliably delivered on specified days of the week. My order can easily be changed up to late evening before delivery and it’s also easy to pause deliveries for holidays.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Milk & more make ordering and managing…

Milk & more make ordering and managing our deliveries really easy through the app. We never see our milkman as he always delivers early in the morning, which means we have our milk in plenty of time for our breakfast. I wish more people would get their milk delivered - it's so much better for the environment having recyclable glass instead of the growing problem of waste plastic.

15 July 2026
Unprompted review
Rated 3 out of 5 stars

Poor communication

Delivery staff are absolutely wonderful people - hard working and diligent.
Sadly, after using the company for a long period of time, we are reluctant to order further products. Reason for this is, after no notice the beautiful sourdough bread has been removed from the order list. We tried to find out why they stopped selling the bread but no response. Very poor customer communication from our experience.

1 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Trevor,

Thank you for taking the time to review our service.

Please accept our apology for the recent experience you had with us.

We would be happy to have a further look into this for you therefore, We have sent you a separate email for more information, in order to assist.

We value all of our customers and your feedback is incredibly important to us and we are continually reviewing our operation to constantly better your deliveries and provide the service you enjoy.

Should you require any further assistance, please do not hesitate to get back in contact with us!

Best Regards,
M.Ali

Rated 5 out of 5 stars

Love this company

Love this company, so reliable and on time deliveries. Great choice of other options. I get my milk butter and eggs from these guys. Highly recommend and your supporting farmers 👏

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

My parents have been having milk delivered for many years and can not fault the amazing service we have had, they are guaranteed in any weather and always kept up to date, highly recommend

13 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look