Collins is an amazing person. He did not let go of the call until he made sure that everything was working ok. I love Mightycall for that, you keep hiring amazing fokls, thank you mightycall.
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See what reviewers are saying
I have had trouble getting a Business call center with great staff who understand my business. Several others, including a well-renowned service, had been a massive disappointment. I stumbled upon Mig... See more
Semi baked tech, support has no idea how this industry workes, asked for cancelation, they tell you they need to reach out for it and they never do but they keep charging you. Hillarious... See more
Company replied
If the tech support in the trial is any indication of full version, we are sold! We are using the business trial of Mightycall to see if it meets our needs, and so far, it is an extremely pleasant exp... See more
Company details
Written by the company
MightyCall is a flexible & scalable cloud-based call center solution designed specifically for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and outbound calls and increase your team’s productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.
Contact info
1 Sansome St, Suite 1400 10104, 94104, San Francisco, United States
- 8882568312
- support@mightycall.com
- www.mightycall.com
3.0
Average
175 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good afternoon
Great onboarding
Onboarding support is great. The product itself offers greater functionality and flexibility. Thus far, I have no complaints
12 May 2023
Unprompted review
The customer service was exceptional
The customer service was exceptional
The customer service was exceptional, swiftly getting me up and running. I would recommend their services
10 May 2023
Unprompted review
MightyCall has been a fantastic…
MightyCall has been a fantastic solution for our team. The platform is easy to set up and manage from an admin perspective, and the added features have been a game-changer. If you are looking for a reliable and easy-to-use VOIP solution, MightyCall is a great choice.
1 May 2023
Unprompted review
Great customer service
16 March 2023
MightyCall was our startup's VOIP…
MightyCall was our startup's VOIP system. They easily handled all we could throw at it. It was always available, super easy to configure and made our operations more streamlined.
30 March 2023
Unprompted review
Top Product & Service In The Industry
Our company transferred from Grasshopper to Mightycall this week... What a difference all around. We are already starting to see the benefits of working with Mightycall to improve our customer's experience and our experience with top-notch support!
30 March 2023
Affordable
Affordable, great features and PHENOMENAL customer service.
I like them more than Dialpad, I know those are different products but this was a better fit as a real estate agent.
Ramone The Realtor - Google me!
20 March 2023
Unprompted review
Great For Small Business
Support is very responsive. Great feature set for small businesses. Intuitive interface. Great price. All in all a very good experience.
3 March 2023
Unprompted review
Tech support is excellent
I contacted chat support and explained my situation to Collins from tech support. He troubleshot my concern and made several suggestions. Within a short while the problem was identified and solved. Collins was awesome and very helpful. I am a customer for 2.5 years or more and am very satisfied. It meets all of my needs and is very customizable. I cannot recommend Mighty Call highly enough. Thank you so much.
22 February 2023
Unprompted review
Collins did a good job
14 February 2023
Unprompted review
Sam at Mightycall is AWESOME!
Sam was very helpful. He provided me with great customer service and was able to resolve my issue right away. We have been using Mightycall for our business for over 2 years and we are always happy with the customer service. They go above and beyond to help you figure out any issues. Thank you Sam for your help today! You are wonderful!
3 January 2023
Unprompted review
Reply from MightyCall
Airpula Team, your review made our day :) We're happy & proud to have such great customers that stay with us for years! We hope to keep bringing you only the best service in the future, too.
PS: Sam sends his regards!
Customer service will suck you
Customer service will suck you, a waste of money and time. full of bucks, and a lot of issues. don't go with them instead you can go with google voice.
8 November 2022
Unprompted review
Reply from MightyCall
Varghese, we appreciate taking the time to leave a feedback! All feedback from our customers is important for us.
Just like our support agents explained, your subscription was closed due to non-payment and is no longer available. However, you can always sign up again and choose any of the current plans.
Please feel free to call us at +1 (888) 256-8312 or email us at support@mightycall.com for more information.
My questions were not answered to our…
My questions were not answered to our satisfaction, very short and vague reply
10 October 2022
Reply from MightyCall
Maria, we're sorry to hear you weren't satisfied with the support you received! Could you get back to us at support@mightycall.com and tell us more? The most recent communication with you was regarding your call forwarding options: we sent you detailed instructions on how to disable the dummy number in your settings that was getting in the way of receiving calls.
If you're still having difficulties, please reach out to us, we'd love to help you get the most of our service.
Not a fan
A lot of the time people can't hear me and I have to figure out why. As a business we don't have time for that.
4 October 2022
Reply from MightyCall
Stacie, we're sorry to hear your MightyCall experience is far from ideal. Please reach out to our support team by email (support@mightycall.com) or over the phone (888-256-8312, ext.2), and we'll help find and fix the cause of your call quality issues.
What you can do right away is try a different network: a Wi-Fi, mobile connection, or a hotspot. VoIP relies on the connection stability rather than on the Internet speed, so a slower but more consistent network might give you improved call quality once you've switched to it.
Business Owner
I switched to Mightycall from Twilio three years ago (9/16/2019). They offered a better price and the ability to easily create call flows. I mainly use their system to track and forward calls, so I haven't spent much time with their softphone / call center features. The overall experience has been great, with little to no issues. I recommend trying them to see if they will work for your needs.
17 August 2022
Reply from MightyCall
Samuel, thank you so much for your 5-star review! It's always a pleasure to hear from long-term customers, especially if they're happy with the service :)
Charged my account when it was cancel…
Charged my account when it was cancel and forced me to have service for an additional year . Please don’t ever email me again!!
8 September 2022
Unprompted review
Reply from MightyCall
Deshawn, thank you for sharing your feedback! Per our Terms of Use, we don't offer refunds for purchased services, even in the event of non-use. It is specifically outlined in the contract all annual plan customers, just like yourself, sign before they are billed.
We did receive your cancelation request shortly after you had signed up, and taking into consideration the fact that you made a payment for a year ahead, we didn't cancel your plan right away, but set it to expire at the end of November 2022. This way, you still can use MightyCall service you paid for. No further charges will be applied when the paid period ends.
If you still have questions or concerns, please feel free to reach out to us at (888) 256-8312 or email us at support@mightycall.com.
No Incoming Calls Notifications/Andoried App does not work/Very Poor aftersales Support
No Incoming Calls Notifications
Very Bad Customer Services Response
It has been more than a week, I requested mighty call support team to configure the flow of incoming calls on my mobile app and webphone both but no solution!
Their mobile app is unable to work no sound for incoming or outgoing- worst experience while skype works just perfectly.
I am getting voicemails notification for other team members but nothing for my assigned number
The poorest solution provider in the market.
29 August 2022
Unprompted review
Reply from MightyCall
Umer, thank you for your feedback! Very sorry to hear you are still experiencing issues with your MightyCall settings. Our support agents have already requested additional information to better understand the situation and offer you a solution fitting your specific needs.
In the meantime, please use the recommendations for troubleshooting the sound issues our support agents have sent you.
r second time trying…
So this is our second time trying Mightycall for our business. Had a problem when porting our numbers but as soon as I talked to a tech it got solved right away.
6 July 2022
Reply from MightyCall
Jessica, thank you for your review! We hope second time is a charm :) Our support team is here whenever you need a hand with your MightyCall account, feel free to email or call us.
The conversation with the support team…
The conversation with the support team was very helpful. I got all my questions answered.
2 July 2022
Unprompted review
Reply from MightyCall
Darrell, glad we could help! Feel free to contact us anytime you have any questions about MightyCall or need a hand with settings :)
Support service is super fast and…
Support service is super fast and helpful. Team members answer all my questions in an instant. Well done!
1 July 2022
Unprompted review
Reply from MightyCall
Hester, thank you for leaving such a nice review! If you need any help with your MightyCall account in the future, our team is just a phone call or a message away :)
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