Collins is an amazing person. He did not let go of the call until he made sure that everything was working ok. I love Mightycall for that, you keep hiring amazing fokls, thank you mightycall.
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See what reviewers are saying
I have had trouble getting a Business call center with great staff who understand my business. Several others, including a well-renowned service, had been a massive disappointment. I stumbled upon Mig... See more
Semi baked tech, support has no idea how this industry workes, asked for cancelation, they tell you they need to reach out for it and they never do but they keep charging you. Hillarious... See more
Company replied
If the tech support in the trial is any indication of full version, we are sold! We are using the business trial of Mightycall to see if it meets our needs, and so far, it is an extremely pleasant exp... See more
Company details
Written by the company
MightyCall is a flexible & scalable cloud-based call center solution designed specifically for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and outbound calls and increase your team’s productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.
Contact info
1 Sansome St, Suite 1400 10104, 94104, San Francisco, United States
- 8882568312
- support@mightycall.com
- www.mightycall.com
3.0
Average
175 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Above and Beyond
Impressively efficient answering of questions related to porting as well as initiative in facilitating a time-sensitive request.
29 June 2022
Reply from MightyCall
Arthur, many thanks for your feedback! Delighted to know you're enjoying our product and customer service :)
Calls typically terminate after one or…
Calls typically terminate after one or two rings. Notice of these calls arrives far too long after the call is dropped. Your dashboard is poor - half the time it does not show calls until it is refreshed, if then. Sometimes not until hours later. The app on my iPhone may show a call that does not show on the dashboard on my PC until much later.
29 June 2022
Reply from MightyCall
William, thank you for sharing your feedback, sorry to hear about your experience! There are some things that you can do to improve it right away.
First, please remove a voicemail greeting from your Work Hours call flow. The flow is set up to play a greeting and then route the call to you; however, when people hear that all team members are currently busy, they are less likely to stay on the line.
Further, you chose to direct your calls to your mobile app, but set the amount of time the service would ring before switching to voicemail to 15 seconds. It's a very short period of time, we recommend using a 24-second timeout to make sure you have enough time to answer calls.
Finally, as for the Journal page (or dashboard as you call it), it's not refreshed automatically, though we consider adding such a feature one day.
If you need a hand with setting up your MightyCall account for better performance, please call us at +1 (888) 256-8312 or email us at support@mightycall.com, we're here to help!
They are good as responding to any…
They are good as responding to any issues we are having. Good technical support.
29 June 2022
Reply from MightyCall
Jack, thank you so much for your review! Knowing you're happy with our support makes the whole team very proud :)
Reply from MightyCall
Brian, thanks a lot for your review! Always happy to help :)
Mighty Call is always informative and…
Mighty Call is always informative and very helpful.
17 June 2022
Reply from MightyCall
Tony, we appreciate your feedback! Glad we could help with your request :)
MightyCall is cool
MightyCall is cool! The company’s customer service is fantastic!
Today I was impressed by the attentiveness of Olga. She responded to all issues I raised regarding the API. Thanks!
13 June 2022
Unprompted review
Reply from MightyCall
Berniece, thank you so much for your kind words! Olga sends her best wishes :)
Customer service responded every time I…
Customer service responded every time I needed help and my core problem was solved.
11 June 2022
Unprompted review
Reply from MightyCall
Barbara, it's always a pleasure to know that we were able to assist our customers :) Thanks for taking the time to share your positive experience with everyone!
Reply from MightyCall
Justin, we're sorry that you're having issues with our service! Our support team has already reached out to you for more details on your MightyCall experience. You can always call us at +1 (888) 256-8312 or email us at support@mightycall.com, our tech specialists are here to assist you.
Reply from MightyCall
Gina, thank you for your kind words! We're doing our best for you :)
Amazing and Affordable Phone System
My company has been using Mighty Call for almost half a year now, it has been an amazing service so far, great customer service. We're only waiting for the ability to limit a teams access to only specific phone numbers. Will rate 5 stars once that happens.
30 May 2022
Reply from MightyCall
Dany, thank you for your feedback! We've passed your suggestion to our development team and will notify you as soon as this feature is released :)
The support was excellent
The support was excellent, all questions answered promptly, and Lezz was super helpful.
25 May 2022
Reply from MightyCall
Dave, we love to hear our customers are happy! Lezz sends his regards :)
Might Call does exactly what we need
Might Call does exactly what we need. Easy to use and set up. Customer service has been very responsive and helpful.
24 May 2022
Reply from MightyCall
Lindsay, thanks for your positive feedback! We'll make sure to continue keeping up with your expectations :)
Fantastic service and product
Fantastic service and product. No issues. Live the mixed method calling that allows me to work virtually.
23 May 2022
Reply from MightyCall
Leland, we're happy to hear about your positive experience with MightyCall!
The mixed method is especially handy with unstable Internet connections; keep an eye on your phone carrier minutes though because it uses them as well ;)
This app really help my business with…
This app really help my business with all features I need.
23 May 2022
Reply from MightyCall
Ronnie, thank you for your comment! Great to know we're contributing to your business needs :)
Mightycall is one of the best voip…
Mightycall is one of the best voip services providers available. I had used several over the past years which some were good, but the thing I like most about Mightycall is their transparency and quick responses times. Keep up the great work.
23 May 2022
Reply from MightyCall
Jim, thank you for such nice comments! We hope you'll stay our customer for years to come :)
Recommend for property management
We use Mightycall for our property management business and highly recommend it.
The desktop and app interfaces are easy to use and the ability for our whole team to see/respond to texts, as well as the IVR and call capabilities are perfect for us.
16 May 2022
Unprompted review
Reply from MightyCall
Jennifer, thank you for leaving such a nice review!
We're delighted that you & your team enjoy using MightyCall :)
Your ONLY internet phone!
MightyCall has been wonderful and easy to use. We recently used this platform for our phone-a-thon and it was a big success. Thank you, MightyCall!
16 May 2022
Unprompted review
Reply from MightyCall
Patrick, thank you so much for your kind words! Happy to have helped the good cause :)
I asked for my subscription to be…
I asked for my subscription to be cancelled and instead was repearedly billed and the rickets kept grtting ckosed prematurely
25 April 2022
Reply from MightyCall
Julie, we apologize for the inconvenience!
Your subscription was canceled back in March, on the same day you placed your cancelation request. Though per our Terms of Service, we don't offer refunds, we can assure you that no extra charges have been applied after you left us. Please feel free to contact our support team at support@mightycall.com if you need additional details, we're here to help.
All issues are resolved in a timely manner
A separate task was the system setup of MightyCall Enterprise for our IT infrastructure. Incompatibility between the standard configuration of the solution and our security system was revealed - Anyway, the MightyCall implementation service successfully coped with this problem.
All questions that we ask MightyCall are resolved in a timely manner
25 April 2022
Unprompted review
Reply from MightyCall
Hi Calvin, thanks for sharing your customer experience! Glad we were able to come up with a solution for you and your business :)
My issue was resolved quickly
My issue was resolved quickly, and the support person was knowledgeable and professional.
16 March 2022
Unprompted review
Reply from MightyCall
Hello Robert,
thank you for your feedback!
We are always ready to help you :)
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