Collins is an amazing person. He did not let go of the call until he made sure that everything was working ok. I love Mightycall for that, you keep hiring amazing fokls, thank you mightycall.
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See what reviewers are saying
I have had trouble getting a Business call center with great staff who understand my business. Several others, including a well-renowned service, had been a massive disappointment. I stumbled upon Mig... See more
Semi baked tech, support has no idea how this industry workes, asked for cancelation, they tell you they need to reach out for it and they never do but they keep charging you. Hillarious... See more
Company replied
If the tech support in the trial is any indication of full version, we are sold! We are using the business trial of Mightycall to see if it meets our needs, and so far, it is an extremely pleasant exp... See more
Company details
Written by the company
MightyCall is a flexible & scalable cloud-based call center solution designed specifically for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and outbound calls and increase your team’s productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.
Contact info
1 Sansome St, Suite 1400 10104, 94104, San Francisco, United States
- 8882568312
- support@mightycall.com
- www.mightycall.com
3.0
Average
175 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 2 weeks
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Advertise you do what you don't do - great!
I find it funny to see how they advertise throughout all their web that you can get international telephone numbers with them, but when you ask surprise surprise, they don't! I'm wondering how these people is doing business, this is not serious!
9 September 2024
Unprompted review
Reply from MightyCall
Hi Ilie, thank you for your feedback! Our inventory of international numbers is updated daily, based on the information we receive from our upstream carriers. We apologize if you were left with the impression that we don't offer phone numbers outside the United States & Canada at all: most likely, there were no numbers for the country you requested immediately available, but in such cases we usually place an order for the future.
Please reach out to our sales team at sales@mightycall.com, or call 888-256-8312, ext.1, and we'll provide you with the up-to-date information on the international phone numbers that are currently available, or order some for you.
Meh..
I"m downgrading to a two star since they replied that I wasn't hacked - I was hacked many times. I kept changing the password, but it's not acceptable. ...I've used them for business for three years. The number kept getting hacked. Their system doesn't seem to be very secure, and pricing also went up a lot over the years. Very nickel and dime with text messages.
19 November 2023
Unprompted review
Reply from MightyCall
Hi Mary, thank you for sharing your feedback! There is no indication that your MightyCall number has ever been hacked.
Just like our support agents mentioned in response to your last email, the industry is raising the awareness about the number spoofing and spam/scam attempts, as well as imposing the measures to fight those, which is why we are offering assistance with the messaging registration of your MightyCall phone numbers.
Please don't hesitate to reach out to our support team at 888-256-8312, ext.2, or at support@mightycall.com, we'd be happy to share additional information about it.
I have used multiple other cloud based systems
I have used Ring Central, Grashopper and Google Voice. The best by far has been Mighty Call. The integration is easy. The setup a breeze and easy enough you don't need an IT Guru.
I have come to rely on them as a top tier program. Collins is an amazing CSR who is knowledgeable and quick at getting you on track!
22 July 2024
Unprompted review
Tripled pricing with no notice.
My former business, which was in operation from 2015 to 2020 and closed during COVID, used Mightycall on a plan that cost approximately $115 for the past several years. Not a single legitimate call was ever received but the business was legally required to maintain a phone number.
After receiving no communication from MightyCall between 2021 and 2024, the cost of this plan was suddenly jacked up to over $600 per year, with a temporary "legacy" discount of roughly $300.
Per their "Terms of Service" they do not offer refunds of portions of unused subscriptions, even if you received no calls and cancel within the first week of a new year.
They also do not let you cancel directly through their website, forcing you to wait for a call from one of their reps at their convenience. (This actually turned out to be an email, but as I now am only awake at night I had to stay awake for 48 hours straight waiting for a call.)
Am now having to fight with my bank to get the charges reversed.
Don't use this company if you expect consistent pricing or basic levels of communication. I've worked with health clubs that had better cancellation policies and we all know how awful they are!
23 June 2024
Unprompted review
Reply from MightyCall
Kay, thank you for taking the time to share your experience with MightyCall! We strive to keep all communication with customers transparent and efficient, no matter the case.
To provide some background, you submitted your cancellation request on Friday night, we followed up by email on Saturday morning, to make sure we give you a heads-up before calling you on a weekend. Per our Terms of Service, we don't offer refunds, however, you can always request to cancel your subscription prior to the next billing date: not only by submitting a request on the website, but by calling our line directly.
Please note that during the sign-up for a MightyCall account, you are presented with the Terms of Service and the Refund Policy, and agreeing to both is required to proceed.
We always inform our customers about any pricing updates by messaging the billing email address on file. Unfortunately, we can't know whether our address has been added to a block list, that's something that can be done (or undone) on the recipient's end only.
unable to activate SMS
activating a simple SMS service is a problem, I'm already looking for another one provider,
I regret the money I gave you and I do not recommend any of my colleagues to use your services.
23 May 2024
Reply from MightyCall
Hi Valeri, thank you for your feedback! As a telecommunication service provider, we must comply with the industry SMS messaging regulations. This is an industry-wide policy intended to regulate A2P (application-to-person) texting and prevent any unwanted messages from being sent to US phone numbers.
You have already submitted the information to register your messaging brand & campaign, so you would only need to follow our support team's instructions and make the suggested changes to your website. Please note that you haven't been charged with TCR fees yet as we would like to make sure your submission meets the carrier requirements, so you won't have to resubmit and spend any extra time & funds on new attempts.
Please feel free to contact our customer support with any questions or concerns, at support@mightycall.com or 888-256-8312, ext.2.
General Rreview
In general, I like MightyCall the feature the price is greate. But I just have an issue with its mobile application, I am using Android version. It is not working well.
However, I still recommand it for easy calles managments system.
25 April 2024
Reply from MightyCall
Zaher, thank you for sharing your MightyCall experience! If you could tell us more about your difficulties with our Android app, we'd be happy to look into them for you and make sure they are resolved. Please don't hesitate to reach out to our support team at support@mightycall.com or give us a call at 888-256-8312, ext.2.
Awesome service
14 March 2024
Very irritating irresponsible and idiot…
Very irritating irresponsible and idiot team and systems for login this app should be ban
23 February 2024
Unprompted review
Reply from MightyCall
Usman, just as our support team previously communicated, we hadn't been able to verify the information you provided, which is why we cannot offer you service at this time. We understand that this decision might be frustrating for you, and wish you all the best in your search for an alternative provider.
We Worked Out The Kinks
Well, what can I say.... I have been with Mighty Call for 6yrs and through it all, Mighty Call has risen as a shining star. We have had some downright frustrating moments, but they're always there to straighten things out, which says a lot. You can always chat with them, and they will respond, good bad or indifferent.
I am pleased with my service and will continue on with them.
Thank you Mighty Call, I appreciate the patience on both ends.
13 February 2024
Unprompted review
Poor support
Poor support. Was porting my number and they deleted my account and than apologized for doing so which doesn't mean a thing to me. I don't care about your apology just get my numbers ported already.
6 February 2024
Reply from MightyCall
Sheheryar, thank you for your feedback! There might have been a confusion: you currently have an active account with MightyCall and are in the midst of the porting process. However, it seems that the information we received on the ported numbers cannot be confirmed with the losing carrier, thus causing the delay. No worries, we'll keep expediting the process on our end until your numbers are fully ported to MightyCall!
UPDATE: The port order is successfully completed, turns out an extra number was included on the porting request form, which is why the losing carrier couldn't release both of them. Glad we figured it out!
The service is almost perfect
The service is almost perfect. I wish it would be easy to find how to delete voicemail messages.
23 November 2023
Reply from MightyCall
Lyne, we're happy to know that you liked MightyCall service! Please don't hesitate to reach out to our support team to learn more about managing voicemails, and with any other inquiries you might have about our product. You can always email us at support@mightycall.com or give us a call at 888-256-8312, ext.2.
Be aware they charge 33% on top of…
Be aware they charge 33% on top of their service.
20 November 2023
Reply from MightyCall
Dear customer, you can always check your invoices for more details on the charges by MightyCall. You can find copies of your most recent invoices in your MightyCall Account/Billing section, plus we always email them to your billing address on file. If you have questions or need information on your earlier payments, please feel free to reach out to our support at support@mightycall.com or give us a call at 888-256-8312, ext.2.
Also, please keep in mind that your tax payments aren't included in the subscription payments and may vary depending on your billing location.
thank you for helping me get set up as…
thank you for helping me get set up as an administrator. Once connection was made the process was simple and quick.
19 October 2023
Reply from MightyCall
Anjana, it was a pleasure talking to you! We're happy to know that your MightyCall experience was positive, and we will continue doing our best to keep it this way! Please don't hesitate to email or call our support team if you need a hand with anything else.
GREAT JOB SAM!
Sam did an Excellent Job by being very patient with me and answering every question.
30 August 2023
Unprompted review
You can't hear the web phone ring when a call comes
You can't hear the web phone ring when there's a call. I'm using a headset by the way. So you miss 99% of the calls if you don't focus on the web phone. I've tried to reach out to customer service. They responded once and gave me a temporary solution to the problem by opening incognito which I don't understand why. It worked for some time until it went back to being silent. I contacted them again. No one replied. I suggested them to my client so I really feel bad about it because I am supposed to take calls and I have to watch my webphone all the time which affects my productivity.
25 August 2023
Unprompted review
Reply from MightyCall
Hi Bernadette, so sorry you had such a disappointing experience with our service! We apologize for a miscommunication: it seems that our support team responded to your last ticket and requested additional information about the make and model of your headset, but we haven't heard back from you. Now it's clear why: apparently, you didn't receive our message :( We'll follow up once again, or you can also email us at support@mightycall.com or give us a call at 888-256-8312, ext.2.
When I use this on my laptop through…
Only 1 thing would describe this app and that is excellent customer support service
I like using this service a lot and whenever I face some difficulty, support team reach out to me in no time
Best app
I would rate it higher than Open Phone
20 July 2023
Reply from MightyCall
Jahanzaib, thank you for your feedback! Please note that one of the features we offer is monitoring agent activities in the real time, so they are updated on the go. The situation you described doesn't sound familiar, but we're sure our support team would be happy to look into it and help resolve it if needed.
You can always contact us at support@mightycall.com or on the phone, at 888-256-8312, ext.2.
responsive and accomodating to a small…
responsive and accomodating to a small companyès needs
Thanks
13 July 2023
Good customer service but didn't quite match what we needed…
Good customer service but didn't quite fit for us.
We tested it for about 2 months for a business client. The call quality was good, the visual call flow is excellent as are the PC based phone and connection options for users. Unfortunately, it lacked a couple features we found were really needed such as the ability to forward to into a call queue and check your voicemail from a VOIP phone.
I would say that in our testing customer service was responsive, upfront, clear, and nice. I would certainly consider them again for a different client.
14 June 2023
might call do not receive calls…
might call do not receive calls sometimes and ih ave to keep checking to make sure clients do not call in plesase fit it ASAP
1 June 2023
Reply from MightyCall
Jorge, we appreciate your feedback! So sorry to hear you're having issues with MightyCall, that's definitely not the experience we would wish for our customers. Following up on our phone conversation, our technical specialists will put all efforts to have this situation resolved as soon as possible.
In the meantime, please don't hesitate to reach out if you need further assistance: by email at support@mightycall.com, or over the phone, at 888-256-8312, ext.2.
Collins provided great support
Collins provided great support
Collins provided great support while porting my company's phone numbers from my old VOIP. He made sure everything was done correctly and in a timely manner. Thanks!
19 May 2023
Unprompted review
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