I find the cream makes my skin feel very supple and smooth, but I’ve yet to see any improvement on the crepeness! I’ve been using it for 2 weeks once a day, sometimes missing a day, so I’m going to be... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I was a regular customer but was NOT CONSISTENT. I noticed a difference after a few days but got lazy so I am going to return to my routine. Im using Facial Cleanser, Wrinkle Fix, Intensive Ey... See more
Company replied
I have always had great service and exceptional service. I have over ordered a couple of times. When I call to explain my order “mess ups” they resolve my problem immediately. You don’t get that kind... See more
Company replied
I absolutely love Dr. J skin care products. I have experienced amazing results and consistently use lift and firm along with tallow. My skin glows and I can say I look like I am in my 40s and truth, I... See more
Company replied
Company details
- Beauty Product Supplier
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Cosmetics Store
- Skin Care Clinic
Written by the company
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
Contact info
1900 Midway Lane, 37167, Smyrna, United States
- 1-844-829-8772
- support@miamimd.co
- www.miamimd.co
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Products are ok a bit expensive
Products are ok a bit expensive. I get the bundles only because they last longer. Easy to order. It takes a while to receive products and they don't send email notification updates on when to expect orders which I find it very frustrating. Now when you send them an email with concerns they do respond quickly and that's a good thing and with updates on orders.
11 July 2026
Reply from MiamiMD
Hi Ruby,
Thank you so much for taking the time to share your feedback!
We're glad to hear that you find our products easy to order and that our customer support team has been able to respond quickly and keep you updated whenever you've reached out.
We also appreciate your honest comments regarding pricing and shipping updates. We understand how frustrating it can be not to receive email notifications about your order status, and your feedback is invaluable.
We truly appreciate your feedback and we will continue working to improve our customers' experience.
Order carefully
You have to be very careful when ordering from this company, i didn’t complete my order because I had a gift card and was having trouble applying it. They put the order through anyway. However their customer service is excellent. As soon as I saw it went through, I contacted them, they cancelled the order and explained how to reorder to make the gc apply. For that they get 4 and I love the products.
4 July 2026
Reply from MiamiMD
Hi Mary,
Thank you so much for sharing your experience and for your honest feedback!
We're sorry to hear you experienced some confusion during the ordering process, but we're very glad our customer service team was able to assist you promptly by canceling the order and explaining how to successfully apply your gift card.
It's wonderful to hear that you love our products, and we truly appreciate your kind words about our support team.
Your feedback helps us continue improving the ordering experience for all of our customers. We truly appreciate your feedback!
Reply from MiamiMD
Hi Patsy,
Thank you so much for your kind feedback!
We're delighted to hear that our team was able to help resolve your problem. Providing helpful and caring support is always our goal, and it's wonderful to know we were able to assist you.
Thank you for taking the time to share your experience.
There was always good prompt response
There was always good prompt communication. There was email help and good communication when I was having problems and a smooth way of returning product even though the gal I was dealing with and I were disappointed it didn't work.
30 June 2026
Reply from MiamiMD
Hi Nancy,
Thank you so much for taking the time to share your experience.
While we're sorry to hear that the product didn't work as you had hoped, we're truly grateful for your kind words about our customer service. We're glad our team was able to provide prompt communication, helpful support throughout the process, and make your return as smooth as possible.
We truly appreciate your feedback and wish you all the best on your skincare journey.
I mention is previous email that I sent…
I mention is previous email that I sent today that I think Dr. J is doing a fantastic job running her business.
3 July 2026
Reply from MiamiMD
Hi Laurie,
Thank you so much for your kind words.
We truly appreciate you taking the time to share your feedback. It means a great deal to hear that you think Dr. J is doing a fantastic job. We'll be sure to pass your compliments along to her and the rest of our team.
Thank you again for your feedback!
I’m 83
I’m 83; how I look is very important- saggy,wrinkly skin is not flattering. Using my original purchase has helped minimize crappy skin on my neck and upper chest . I use it now on my arms. I feel like I should bathe in it! So, this is a way to try feel less “old” . Thank you!
10 July 2026
Unprompted review
Reply from MiamiMD
Hi Alice,
Thank you so much for sharing your experience with us!
We're truly honored to be part of your skincare journey. It means so much to hear that you've noticed an improvement in the appearance of the crepey skin on your neck and upper chest, and that you're now enjoying using it on your arms as well. We're so happy to know that the product is helping you feel more confident and comfortable in your own skin.
We truly appreciate your kind words and wish you continued success on your skincare journey!
From the initial purchase I have recd…
From the initial purchase I have recd consistent correspondence from the company. Company stays in touch to see how their product is doing. I have been using the product for almost two weeks now and haven’t noticed a change but I’m not giving up.
3 July 2026
Reply from MiamiMD
Hi Maureen,
Thank you so much for sharing your experience!
We're delighted to hear that you've appreciated our consistent communication and follow-up. Since you've been using the product for almost two weeks, it's completely normal if you haven't noticed significant changes just yet. Skincare results often take time, and many customers begin to see more visible improvements with continued, consistent use.
We love your positive attitude and are so glad you're sticking with it! We hope you'll continue to see progress in the weeks ahead!
The “age defying lift and firm” cream…
The “age defying lift and firm” cream was like a cheap, ineffective moisturizer. I paid $48 for this moisturizer. Initially, it was light and pleasant but did nothing for my dry skin even after multiple applications.
They charged me $48 twice and I got one jar. I called to get a refund and spoke with a very nice, helpful person who refunded my first $48 for the first jar which was not received by me. She then offered a refund or gift card option for the second jar. I will try another of their products with the gift card. The person I spoke with was professional and nice and I now have a much more favorable impression of the company.
2 July 2026
Unprompted review
Reply from MiamiMD
Hi Catherine,
Thank you for taking the time to share your honest feedback.
We're sorry to hear that the Age Defying Lift & Firm Cream didn't perform as you had hoped. We understand how disappointing that can be, especially when it didn't provide the level of hydration you were expecting.
That said, we're very pleased to hear that our customer support team was able to assist you and help resolve the billing issue. It's wonderful to know that your experience with our representative left you with a more positive impression of Miami MD.
We truly appreciate your willingness to give another product a try using your gift card, and we hope it proves to be a much better fit for your skincare needs.
If there is anything else that we can help, please reach out to our phone team or email us at support@miamimd.co, and we’ll do our best to resolve this for you fairly.
Thank you again for your patience, your honest feedback, and for giving us the opportunity to make things right.
Miami MD face cream
I have purchased this cream several times and for some reason, let purchasing another lapse. (A lot going on).I noticed a difference in my skin and couldn't wait to start using it again. I'm 67 and it is my favorite face cream to use at night.
2 July 2026
Reply from MiamiMD
Hi Cynthia,
Thank you so much for sharing your wonderful experience!
We're delighted to hear that you noticed a difference when you weren't using the cream and that you were excited to add it back into your routine. We're especially happy to know that, at 67, it has become your favorite nighttime face cream.
Thank you for your continued trust in our product and for allowing us to be part of your skincare routine!
The buying experience was perfect
The buying experience was perfect. The customer service was perfect and the product really works. Thank you so much and have a great day!
9 July 2026
Reply from MiamiMD
Hi Nancy,
Thank you so much for your wonderful feedback!
We're thrilled to hear that your buying experience, our customer service, and the product all exceeded your expectations. Knowing that the product is working for you is the best news we could receive!
Thank you for your kind words and we hope you continue to enjoy great results!
They responded to my problem in a…
They responded to my problem in a timely manner, and we’re very professional!
9 July 2026
Reply from MiamiMD
Hi Sam,
Thank you so much for your kind words!
We're delighted to hear that our team responded to your concern promptly and that you found our service professional. Providing timely, courteous, and helpful support is always our goal.
We truly appreciate you taking the time to share your experience!
The customer service in incredible
The customer service in incredible! They helped me so much with any and all questions! I’ve never dealt with a better customer service before!
2 July 2026
Reply from MiamiMD
Hi Pamela,
Thank you for your kind words!
We're truly honored to hear that you had such a positive experience with our customer service team. Knowing that we were able to answer all of your questions and provide the support you needed means the world to us. Hearing that it's the best customer service you've ever experienced is one of the greatest compliments we could receive.
Thank you for your trust, your support, and for taking the time to share your experience!
I've only been using a week or so but…
I've only been using a week or so but so far so good.
9 July 2026
Reply from MiamiMD
Hi Sunshine,
Thank you for sharing your experience!
We're so glad to hear that things are off to a great start! While it's still early, we're happy to know you're enjoying the product so far. With consistent use as directed, many customers begin to notice more visible improvements over the following weeks.
We hope you'll continue to see great results. We look forward to hearing how your skincare journey progresses!
Order process was a struggle .
Order process was a struggle .. kept trying to get me to take advantage of additional ‘opportunities’. I kept trying to get out of system and ended up with 5 purchases. I did not want. No notice came immediately saying your purchase went through …
When I reached out … the purchase notices came via notice ‘item has been shipped’. Received this notice numerous times.
Very unhappy!
18 June 2026
Reply from MiamiMD
Hi Michele,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience.
We understand how frustrating it must have been to encounter difficulties during checkout and to end up with multiple unintended purchases, especially without receiving immediate order confirmations. We sincerely apologize for the confusion and inconvenience this caused. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
Your feedback is valuable and helps us improve both our checkout experience and our communication.
Reply from MiamiMD
Hi Suzanne,
Thank you for your wonderful feedback!
We're so glad to hear that you're enjoying the feel of the product and how smoothly it applies. We hope it continues to deliver great results with consistent use.
Thank you for giving our product a try!
I love this stuff and I swear that I…
I love this stuff and I swear that I look younger than my experience. That is the product. The customer service is what keeps me coming back.
8 July 2026
Unprompted review
Reply from MiamiMD
Hi Annie,
Thank you so much for your amazing feedback!
We're thrilled to hear you're loving the product and that it's helping you feel more youthful. It means even more to know that our customer service is what keeps you coming back.
Your continued trust and support truly mean the world to us. Thank you for being a valued member of our family!
The Advanced Crepe cream did nothing…
The Advanced Crepe cream did nothing for me. I followed directions completely and saw absolutely no improvement. I have requested my money credited back to my credit card.
6 July 2026
Reply from MiamiMD
Hi Pat,
Thank you for sharing your honest feedback.
We're truly sorry to hear that Advanced Crepe Fix didn't deliver the results you were hoping for, despite following the directions carefully.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. We would also like the opportunity to review your refund request. Please feel free to reach out to our customer care team at support@miamimd.co.
We appreciate you giving our product a try and value your feedback as it helps us continue to improve.
I just started it so I can’t say yet
8 July 2026
Reply from MiamiMD
Hi,
Thank you for sharing your feedback.
We completely understand that it’s still early in your skincare journey. Many skincare products take consistent use before visible results begin to appear, so we appreciate you giving it the opportunity to work.
We hope you’ll start noticing positive changes over the coming weeks, and we’d love to hear about your experience as you continue using it.
Thank you for giving it a try. Keep us posted on your journey!
Received my order in a good time 2 days…
Received my order in a good time 2 days later then expected but it’s here.
Started to use it , but i can’t tell no differents yet.
8 July 2026
Reply from MiamiMD
Hi Hildegard,
Thank you for sharing your experience!
We're glad to hear that your order arrived safely, even though it was a couple of days later than expected.
Since you've only recently started using the product, it's completely normal not to notice a difference just yet. Many customers begin to see visible improvements after several weeks of consistent use, as skincare results can vary from person to person. We hope you'll continue your routine and start seeing the results you're looking for.
Thank you for giving it a try. Keep us posted on your journey!
I was disappointed with the face and…
I was disappointed with the face and body cream. In Dr. J’s advertising she highlights water on a cream and said it was bad. When I got my face and body cream both her creams started with the first ingredient is water. Please explain again to me.
30 June 2026
Reply from MiamiMD
Hi Deborah,
Thank you for your honest feedback.
We understand why this would be confusing, and we appreciate you bringing it to our attention.
We'd be happy to provide a more detailed explanation regarding the ingredients used in our products, including the role of water in the formulation and how it relates to Dr. J's educational content.
To ensure we address your questions thoroughly, please reach out to us directly at support@miamimd.co. Our team will be happy to review your concerns and provide a detailed explanation.
We appreciate your feedback and look forward to assisting you.
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