I find the cream makes my skin feel very supple and smooth, but I’ve yet to see any improvement on the crepeness! I’ve been using it for 2 weeks once a day, sometimes missing a day, so I’m going to be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am 66 years of age and was aging fairly well. When my husband of 29 years passed from a 6-year illness I lost 30 lbs. My skin looked like the crepe paper hung at childhood birthday parties! My arms... See more
Company replied
This is my second order of lifting and firming cream. It’s an excellent product and I will not be without it! When I meet new prople in my community, they look startled when I trll thrm my age (81.)... See more
Company replied
I was a regular customer but was NOT CONSISTENT. I noticed a difference after a few days but got lazy so I am going to return to my routine. Im using Facial Cleanser, Wrinkle Fix, Intensive Ey... See more
Company replied
Company details
- Beauty Product Supplier
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Cosmetics Store
- Skin Care Clinic
Written by the company
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
Contact info
1900 Midway Lane, 37167, Smyrna, United States
- 1-844-829-8772
- support@miamimd.co
- www.miamimd.co
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The response was immediate and the…
The response was immediate and the content was courtious, instruction followed through and the wording was was warm and respectful. Thank you
9 July 2026
Reply from MiamiMD
Hi Angelique,
Thank you so much for your kind words!
We're delighted to hear that you were pleased with the prompt response, the courteous communication, and that our instructions were clear and helpful. It also means a lot to know that you found our wording warm and respectful.
We sincerely appreciate your feedback!
‼️ WARNING ‼️ Horrified !!Emptying my…
‼️ WARNING ‼️ Horrified !!Emptying my account!! I found they had been deducting money from my account & I hadn’t ordered any extra product .Sent proof of my bank statement to the company.
15 July 2026
Unprompted review
Reply from MiamiMD
Hi,
Thank you for bringing this to our attention.
We're truly sorry to hear about your experience and understand how concerning unexpected charges can be.
Our team will carefully review the information you've provided, investigate the charges, and work with you to resolve this matter as quickly as possible. Please reach out to our support team at support@miamimd.co.
We take concerns like this very seriously and appreciate your patience. Thank you for giving us the opportunity to look into this for you.
Reply from MiamiMD
Hi Mary,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you haven't seen the improvement you were hoping for.
We understand how disappointing it can be when a product doesn't deliver the results you expected. While many customers experience positive results, skincare outcomes can vary depending on individual skin type and condition.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
Thank you again for your honest review.
Amazing Effects
I’m 62, and had recently become very self-conscious about the skin on my neck and above my lip, so I tried your Advanced Crepe Fix cream. I’d watched your video about it and it made perfect sense. The results were very fast and impressive.I LOVE this cream and I’m almost out of it and need to order it!!
15 July 2026
Unprompted review
Reply from MiamiMD
Hi Julie,
Thank you so much for sharing your amazing experience!
We're absolutely thrilled to hear that Advanced Crepe Fix has made such a positive difference for you. It's wonderful to know that you noticed fast, impressive results and that you're feeling more confident about the skin on your neck and above your lip.
Your kind words truly mean the world to us, and we're so happy that you LOVE the cream! We can't wait to continue being part of your skincare journey!
The product is non greasy and…
The product is non greasy and moisturizing. However it is NOT getting rid of my saggy skin or crepe problem
8 July 2026
Reply from MiamiMD
Hi Beverly,
Thank you for taking the time to share your honest feedback.
We're glad to hear that you like the non-greasy feel and moisturizing benefits of the product. However, we're truly sorry to learn that it hasn't improved the appearance of your sagging or crepey skin as you had hoped. We understand how disappointing that can be. While many customers experience positive results, individual results can vary depending on factors such as skin type and condition.
We sincerely appreciate your feedback, as it helps us continue to improve our products and customer experience. Thank you for giving our product a try.
Great Customer Service
My order had a credit card blip and two orders were processed. I contacted Customer Service and it was resolved immediately. One order is now being shipped.
15 July 2026
Reply from MiamiMD
Hi Paul,
Thank you so much for your wonderful feedback!
We're happy to hear that our customer service team was able to quickly resolve the issue with your duplicate order and ensure that everything was taken care of promptly. Providing fast, hassle-free support is always our goal, and we're so glad we could get your order back on track.
We truly appreciate your support and hope you enjoy your order!
Fabulous products
The products purchased make my skin feel heavenly. My feet are crack free after a weeks use
8 July 2026
Reply from MiamiMD
Hi Laura,
Thank you so much for your feedback!
We're thrilled to hear that you're loving your Miami MD products! It's fantastic to know they're leaving your skin feeling heavenly and that you've already noticed your feet becoming crack-free after just one week of use.
Hearing about your positive results truly makes our day!
I did not sign up for a subscription and IT DOES NOT WORK!
I did not sign up for a subscription, nor did I see any notification that my order included a subscription. Within a very short time, certainly not a month, they claim they shipped me a new order. I immediately notified them that I didn’t want the item,but they said I couldn’t cancel it because it was shipped. Then offered me a small refund to keep the product. Please note I still have not received the automatic shipment and I do not want the product because it DOES NOT WORK! The original shipment was supposed to be guaranteed, but they will not honor that guarantee on the first shipment of the partially use product.
11 July 2026
Unprompted review
Reply from MiamiMD
Hi Lorielee,
Thank you for taking the time to share your feedback.
We apologize for any confusion regarding the subscription and the recurring order. We understand how upsetting it is to receive an order you weren't expecting, especially when you no longer wish to continue using the product.
Regarding our 60-day Money-Back Guarantee, refund requests must be made within the terms of our return policy. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
Thank you for bringing your concerns to our attention, and we appreciate the opportunity to make things right.
I never received my products
I never received my products. I would like to either have the products expedited or a full refund.
8 July 2026
Reply from MiamiMD
Hi Norma,
Thank you for honest feedback, and we're sorry to hear that you haven't received your order.
Our records indicate that the package was marked as delivered. We'd like to investigate this further and help resolve the issue as quickly as possible. Please contact our support team at support@miamimd.co, and we'll be happy to review the delivery details and determine the best next steps.
We appreciate your patience and look forward to assisting you.
Excellent customer service!
Excellent customer service!
Great products with quick visible results
8 July 2026
Reply from MiamiMD
Hi Roopa,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you've had an excellent experience with our customer service team and that you're already seeing quick, visible results from our products.
Your kind words and support mean so much to us. We truly appreciate you!
Unfortunately after using almost the…
Unfortunately after using almost the complete jar I didn't see even s slight change. Instructions were for twice a day, but I applied whenever I had to wipe my face or drank from a glass. I would reapply in case I removed it.
It actually felt a bit dry after a few minutes. Others may have a better experience than I did.
14 July 2026
Reply from MiamiMD
Hi Bette,
Thank you for taking the time to share your honest feedback.
We're truly sorry to hear that you didn't experience the results you were hoping for, even after using nearly the entire jar. We understand how disappointing that can be, especially when you were so diligent about applying the product.
While many customers see positive results, we recognize that skincare products can work differently for each individual. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
Your feedback is very important to us as we continue to improve our products and customer experience.
I just started using all the products…
I just started using all the products so it’s early to tell how they all work. The ingredients on labels show they are not harsh or harmful.
14 July 2026
Reply from MiamiMD
Hi Ernestine,
Thank you so much for sharing your experience!
We're glad to hear you've started using our products and appreciate your thoughtful feedback. Since you're still in the early stages, it's completely understandable that you're giving them a little more time to show their full benefits.
We're also glad to know you feel confident about the ingredients. We carefully formulate our products with quality ingredients designed to support your skincare goals while being gentle on your skin.
We hope you'll continue to see positive improvements with consistent use, and we truly appreciate you taking the time to share your experience!
Always a pleasure to speak to customer…
Always a pleasure to speak to customer service support with any subscription changes. Their product itself works wonderfully , does not go on greasy and leaves your skin very smooth and hydrated ; very affordable compared to higher end makeup brand that give the same results.
14 July 2026
Reply from MiamiMD
Hi Florida,
Thank you so much for your wonderful feedback!
We're delighted to hear that it's always a pleasure working with our customer service team and that they've made your subscription changes easy and hassle-free. It's also wonderful to know you're loving the product!
We're so glad it's working well for you, leaving your skin feeling smooth, hydrated, and never greasy. Thank you for your feedback!
Started using Lift and Firm 5/7/26
Started using Lift and Firm 5/7/26. I was hopeful. After 2 months of use I noticed no change. I inquired about a refund but was told I was a few days too late. After 30 days I did text that I see no difference but was encouraged to wait. Not a happy customer.
7 May 2026
Unprompted review
Reply from MiamiMD
Hi Antoinette,
Thank you for taking the time to share your experience. We're truly sorry to hear that Lift & Firm Cream did not provide the results you were hoping for.
We understand how disappointing it must have been to continue using the product after being encouraged to allow more time for results, only to later find that your refund request fell outside our 60-day Money-Back Guarantee period.
While skincare results can vary from person to person, we recognize that this was not the outcome you expected. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
Thank you again for your honest feedback, and we're sorry your experience did not meet your expectations.
Reply from MiamiMD
Hi Carol,
Thank you so much for your kind words!
We're delighted to hear that everyone you interacted with was helpful and happy to assist you. Providing friendly, caring, and knowledgeable support is always our goal.
We truly appreciate your feedback!
Company lies about products. You want an update?? We’ll continued using it because I was told had to. Well I’ve been using it and no results. Possibly if I started at 30!
Company lies about products. Even tried a review wouldn’t let me. I’m 74. Spent close to $1,00.00 on products that didn’t work for older woman. I called to tell I wanted to return items. Nope said I needed to try them for 90 days past my 60. She said sorry. Seriously?? The crape ease flakes on my skin after awhile. The same with the other products. Why a sixty day money back guarantee why not a 90 day. Plan and simple the products don’t work at my age! My recommendation is say it’s for under woman like 30-50. I wasted my money and time on products that do not work for me. Be more truthful. You say money back in 60 days no questions asked. Tell me then why was I drilled about having to keep using it?
29 April 2026
Unprompted review
Reply from MiamiMD
Hi Kathy,
Thank you for sharing your feedback. We're truly sorry to hear that the products did not meet your expectations and that your experience left you feeling disappointed.
We understand how frustrating it can be when you don't see the results you were hoping for. While individual results can vary depending on factors such as skin type and condition, we recognize that this doesn't lessen your disappointment.
Regarding our Money-Back Guarantee, refund requests must be made within 60 days of the delivery date. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
We sincerely appreciate you taking the time to share your experience.
Reply from MiamiMD
Hi Jackie,
Thank you so much for your amazing feedback!
We're absolutely thrilled to hear that our customer service team knocked it out of the park! Your kind words truly mean the world to us and will be shared with our team.
Thank you for choosing us and for taking the time to share your experience.
Fast wonderful service!
13 July 2026
Reply from MiamiMD
Hi Nancy,
Thank you so much for your feedback!
We're delighted to hear that you received fast and wonderful service. Providing prompt, friendly, and helpful support is always our goal.
We truly appreciate your kind words and look forward to serving you again!
Good products with decent results
I have been using these products for many months now and I really like them. The advance lift and firm doesn’t leave your face feeling greasy. The wrinkle and liner eraser I use on my arms and it seems to be helping and the spot remover I’ve been using on my face and hands, and that seems to be helping too.
11 November 2025
Reply from MiamiMD
Hi Lori,
Thank you so much for sharing your wonderful experience!
We're delighted to hear that you've been using our products for several months and are enjoying the results. It's great to know that the Age Defying Lift & Firm Cream leaves your skin feeling comfortable without a greasy finish. We're also happy to hear that you're seeing improvements with the Wrinkle & Line Eraser on your arms and the Dark Spot Corrector on your face and hands.
Hearing that our products are becoming a valued part of your skincare routine is incredibly rewarding.
We truly appreciate your continued trust!
Your product doesn't do what you said…
Your product doesn't do what you said it did. I will not buy from you again.
12 July 2026
Reply from MiamiMD
Hi Anita,
Thank you for taking the time to share your feedback. We're truly sorry to hear that our product did not meet your expectations.
We understand how disappointing it is when a product doesn't deliver the results you were hoping for. While many customers experience positive results, we recognize that skincare results can vary from person to person.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
Your feedback is important to us and will be shared with our team as we continue to improve our products and customer experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.