I find the cream makes my skin feel very supple and smooth, but I’ve yet to see any improvement on the crepeness! I’ve been using it for 2 weeks once a day, sometimes missing a day, so I’m going to be... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was a regular customer but was NOT CONSISTENT. I noticed a difference after a few days but got lazy so I am going to return to my routine. Im using Facial Cleanser, Wrinkle Fix, Intensive Ey... See more
Company replied
I have always had great service and exceptional service. I have over ordered a couple of times. When I call to explain my order “mess ups” they resolve my problem immediately. You don’t get that kind... See more
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I absolutely love Dr. J skin care products. I have experienced amazing results and consistently use lift and firm along with tallow. My skin glows and I can say I look like I am in my 40s and truth, I... See more
Company replied
Company details
- Beauty Product Supplier
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Cosmetics Store
- Skin Care Clinic
Written by the company
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
Contact info
1900 Midway Lane, 37167, Smyrna, United States
- 1-844-829-8772
- support@miamimd.co
- www.miamimd.co
4.2
Great
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from MiamiMD
Hi Suzanne,
Thank you for your wonderful feedback!
We're so glad to hear that you're enjoying the feel of the product and how smoothly it applies. We hope it continues to deliver great results with consistent use.
Thank you for giving our product a try!
I love this stuff and I swear that I…
I love this stuff and I swear that I look younger than my experience. That is the product. The customer service is what keeps me coming back.
8 July 2026
Unprompted review
Reply from MiamiMD
Hi Annie,
Thank you so much for your amazing feedback!
We're thrilled to hear you're loving the product and that it's helping you feel more youthful. It means even more to know that our customer service is what keeps you coming back.
Your continued trust and support truly mean the world to us. Thank you for being a valued member of our family!
The Advanced Crepe cream did nothing…
The Advanced Crepe cream did nothing for me. I followed directions completely and saw absolutely no improvement. I have requested my money credited back to my credit card.
6 July 2026
Reply from MiamiMD
Hi Pat,
Thank you for sharing your honest feedback.
We're truly sorry to hear that Advanced Crepe Fix didn't deliver the results you were hoping for, despite following the directions carefully.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. We would also like the opportunity to review your refund request. Please feel free to reach out to our customer care team at support@miamimd.co.
We appreciate you giving our product a try and value your feedback as it helps us continue to improve.
I just started it so I can’t say yet
8 July 2026
Reply from MiamiMD
Hi,
Thank you for sharing your feedback.
We completely understand that it’s still early in your skincare journey. Many skincare products take consistent use before visible results begin to appear, so we appreciate you giving it the opportunity to work.
We hope you’ll start noticing positive changes over the coming weeks, and we’d love to hear about your experience as you continue using it.
Thank you for giving it a try. Keep us posted on your journey!
Received my order in a good time 2 days…
Received my order in a good time 2 days later then expected but it’s here.
Started to use it , but i can’t tell no differents yet.
8 July 2026
Reply from MiamiMD
Hi Hildegard,
Thank you for sharing your experience!
We're glad to hear that your order arrived safely, even though it was a couple of days later than expected.
Since you've only recently started using the product, it's completely normal not to notice a difference just yet. Many customers begin to see visible improvements after several weeks of consistent use, as skincare results can vary from person to person. We hope you'll continue your routine and start seeing the results you're looking for.
Thank you for giving it a try. Keep us posted on your journey!
I was disappointed with the face and…
I was disappointed with the face and body cream. In Dr. J’s advertising she highlights water on a cream and said it was bad. When I got my face and body cream both her creams started with the first ingredient is water. Please explain again to me.
30 June 2026
Reply from MiamiMD
Hi Deborah,
Thank you for your honest feedback.
We understand why this would be confusing, and we appreciate you bringing it to our attention.
We'd be happy to provide a more detailed explanation regarding the ingredients used in our products, including the role of water in the formulation and how it relates to Dr. J's educational content.
To ensure we address your questions thoroughly, please reach out to us directly at support@miamimd.co. Our team will be happy to review your concerns and provide a detailed explanation.
We appreciate your feedback and look forward to assisting you.
Still haven't received the product.
30 June 2026
Reply from MiamiMD
Hi Sandra,
Thank you for taking the time to share your concern with us and apologies for any inconvenience caused.
We take claims like this seriously and would be happy to review your case. Please reach out to our support team at support@miamimd.co with your order details, and we’ll check for the status of your order.
We appreciate the opportunity to make things right.
Reply from MiamiMD
Hi Selenia,
We’re genuinely sorry to hear that you didn’t see the results you were hoping for.
Our goal is always to create products that make a real difference for our customers, and we know that results can vary depending on individual skin types and other factors.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
We value your feedback and will continue working to improve our products and customer experience.
The Dark Spot Remover Works!
Although it's a slow process, the dark spot removal process is working!
13 March 2026
Reply from MiamiMD
Hi Allan,
Thank you so much for sharing your experience!
We're thrilled to hear that you're seeing progress with the Dark Spot Corrector. While it can take time to achieve noticeable results, we're delighted to know it's working for you and that you're seeing improvement.
We truly appreciate your feedback and look forward to helping you continue achieving great results!
Easy to order
Easy to order, Easy to navigate, good shipping information and delivered on time.
27 June 2026
Reply from MiamiMD
Hi Dolores,
Thank you for your wonderful feedback!
We're so pleased to hear that you found our ordering process easy, our website simple to navigate, and that your order arrived on time with clear shipping updates.
We truly appreciate your support and look forward to serving you again soon!
Reply from MiamiMD
Hi Elizabeth,
Thank you so much for your kind words.
It means a great deal to know that you felt heard and that's exactly the experience we strive to provide for every customer.
We truly appreciate you taking the time to share your feedback, and we're grateful for the opportunity to assist you.
Reply from MiamiMD
Hi Lilly,
Thank you for your feedback!
We understand it's still early, and we appreciate you sharing your initial experience. Skincare results can take a little time, so we hope you'll begin to notice improvements with continued, consistent use.
Thank you for giving MiamiMD a try and we can't wait to hear your results!
I had a issue with a broken glass jar
I had a issue with a broken glass jar, I called and emailed, and within minutes they are sending me a new jar. Customer service is outstanding!
7 July 2026
Reply from MiamiMD
Hi Dawn,
Thank you for your wonderful feedback!
We're sorry your jar arrived damaged, but we're so glad our team was able to resolve the issue quickly. It's great to hear that our customer service made a positive impression.
We truly appreciate your support and hope you enjoy your replacement product!
I have only had it two days
I have only had it two days. I am being realistic when I tell you I SEE CHANGE. I have high hopes for the cumulative effect!
30 June 2026
Reply from MiamiMD
Hi Joy,
Thank you for sharing your experience!
We understand it's still early, and you have high hopes for positive results. While everyone's skin responds differently, we're excited that you're seeing early results and hope you'll continue to enjoy even more improvements with consistent use.
We truly appreciate your support and look forward to being part of your skincare journey!
I was pleasantly surprised to see the…
I was pleasantly surprised to see the response arrive so quickly.
7 July 2026
Reply from MiamiMD
Hi,
Thank you so much for your kind feedback!
We’re delighted to hear that you were pleasantly surprised by how quickly we responded. Providing prompt and helpful support is something we strive for, and it’s wonderful to know it made a positive impression.
We truly appreciate your support and are always here if you need any assistance!
I started using Lift and tone about 5…
I started using Lift and tone about 5 dsys ago. I'm starting to notice small changes in my skin. The sagging skin under my eyes isn't quite as bad as it was. I'm hoping by the time I finish the jar it will be much better. But ordering the product was easy and it came pretty quickly. Next time I'm going to order the crepe formula.
30 June 2026
Reply from MiamiMD
Hi Lynn,
Thank you so much for sharing your experience!
We’re happy to hear that after just five days of using Lift & Firm Cream, you’re already beginning to notice positive changes, especially around the delicate under-eye area. With continued, consistent use, we hope you’ll continue to see even more improvement over time.
We’re also glad to know that ordering was easy and that your package arrived quickly. It’s wonderful to hear that you’re considering trying our Advanced Crepe Fix next and we hope you’ll love it just as much!
Thank you for allowing us to be part of your skincare journey!
It’s a great product
It’s a great product. I saw it working! Not all my saggy skin was gone, but I noticed an improvement. Unfortunately I had to cancel; cost prohibiting. The customer service was very helpful and quick to respond. Rowland in customer service sent m a very nice email.
6 July 2026
Reply from MiamiMD
Hi Pamela,
Thank you so much for your thoughtful feedback!
We're delighted to hear that you noticed an improvement while using the product and that it made a positive difference for your skin. While we're sorry to hear that you had to discontinue due to the cost, we completely understand and truly appreciate you giving our products a try.
We're also so pleased to know that you had a positive experience with our customer service and that Rowland was able to assist you promptly.
Thank you again for taking the time to share your experience!
I used the product per the instructions…
I used the product per the instructions and no change. This was a waste of my money!!
29 June 2026
Reply from MiamiMD
Hi Sharron,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the product did not deliver the results you were hoping for.
We understand how disappointing it is when a product doesn't meet your expectations, especially when you've followed the instructions carefully. While many customers experience positive results, we recognize that skincare results can vary from person to person.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
We value your feedback and will continue working to improve our products and customer experience.
I didn't see an effective improvement…
I didn't see an effective improvement for the money spent. I used this routinely for more than 6 months no effect.
11 November 2025
Reply from MiamiMD
Hi Jennifer,
Thank you for taking the time to share your honest feedback.
We're truly sorry to hear that the product didn't provide the results you were hoping for, especially after using it consistently for more than six months. We understand how disappointing that must be, and we appreciate you giving the product a fair opportunity to work. While many customers see positive results, we recognize that skincare results can vary from person to person based on individual skin type and concerns.
We sincerely appreciate that you gave our products a try, and we're sorry they didn't meet your expectations. Your feedback is valuable to us.
I placed my order for 3 jars
I placed my order for 3 jars. Up popped an offer for 6 jars. I thought they wanted me to increase to 6 jars at a reduced price. But that offer added an additional 6 jars. I definitely didn’t need 9 jars. They keep make you offers and when you finally can check out you don’t get to review your order. It goes straight to your order has shipped. Definitely wanted the opportunity to review my order. I chose to call and cancel my order. As adding the extra products took my cost from $129 to over $500. Buyer be ware. Don’t fall for the quick extra offers. Customer service was good. They canceled my order and said it would be refunded in 7-10 days. Why so long to refund? Could charge the account in seconds. Why not refund as quickly.
6 July 2026
Reply from MiamiMD
Hi Laura,
Thank you for taking the time to share your experience. We're truly sorry for the confusion and frustration caused during the ordering process.
We understand how easy it can be to misinterpret promotional offers, and we appreciate your feedback regarding the checkout experience.
We're glad to hear that our customer service team was able to assist you in cancelling the order. As advised, your refund has been initiated. While charges are authorized almost immediately, refunds are processed through the payment provider and your financial institution, which is why they typically take 7–10 business days to appear, depending on your bank's processing times.
If there is anything else we can help you with, please don't hesitate to reach out to our support team at support@miamimd.co. We're always happy to assist and will do our best to ensure your concerns are resolved as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience. Thank you again for your honest feedback.
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