I find the cream makes my skin feel very supple and smooth, but I’ve yet to see any improvement on the crepeness! I’ve been using it for 2 weeks once a day, sometimes missing a day, so I’m going to be... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was a regular customer but was NOT CONSISTENT. I noticed a difference after a few days but got lazy so I am going to return to my routine. Im using Facial Cleanser, Wrinkle Fix, Intensive Ey... See more
Company replied
I have always had great service and exceptional service. I have over ordered a couple of times. When I call to explain my order “mess ups” they resolve my problem immediately. You don’t get that kind... See more
Company replied
I absolutely love Dr. J skin care products. I have experienced amazing results and consistently use lift and firm along with tallow. My skin glows and I can say I look like I am in my 40s and truth, I... See more
Company replied
Company details
- Beauty Product Supplier
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Cosmetics Store
- Skin Care Clinic
Written by the company
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
Contact info
1900 Midway Lane, 37167, Smyrna, United States
- 1-844-829-8772
- support@miamimd.co
- www.miamimd.co
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MiamiMD
Hi Karen,
Thank you so much for your kind feedback!
We're delighted to hear that our team responded quickly and was able to make things right. Providing prompt service and resolving issues to our customers' satisfaction is always our goal.
Thank you for taking the time to share your experience. We truly appreciate your feedback!
I received another email with a link…
I received another email with a link about the delivery think it was DSL said it was delivered today
(walked a quarter mile)to the mailbox no Miami MD package…… so that’s why one star review thank you
21 July 2026
Reply from MiamiMD
Hi Donna,
Thank you for your feedback and we're very sorry to hear that your package was not in your mailbox despite the delivery notification.
We understand how frustrating this situation can be. Sometimes, carriers mark a package as delivered before it is actually dropped off, and it may arrive within the next 1–2 business days. In some cases, it may also have been left in a secure location or with a neighbor.
If you still do not receive your package after this time, please reach out to our support team at support@miamimd.co so we can further investigate the shipment and work with you on the appropriate resolution.
We sincerely apologize for the inconvenience and appreciate your patience. We're committed to helping you receive your order as quickly as possible.
It’s really too early to see results
It’s really too early to see results. So I will continue to use this product and write another review after six months time.
14 July 2026
Reply from MiamiMD
Hi Lois,
Thank you for sharing your honest feedback!
Skincare results can take time, and many customers notice more visible improvements with consistent, long-term use. We're grateful that you're giving the product the opportunity to work and look forward to hearing about your experience after you've used it for a longer period.
We truly appreciate your feedback and look forward to your future update!
quick turnaround!
21 July 2026
Reply from MiamiMD
Hi,
Thank you so much for your feedback!
We're delighted to hear that you were happy with our quick turnaround. Providing prompt, efficient service is something we always strive for, and we're glad we could meet your expectations.
Thank you for taking the time to share your experience!
WONDERFUL
WONDERFUL, VERY HELPFUL, PRODUCT PACKED VERY NICELY, NO DAMAGE. EXCELLENT PRODUCT, THANK YOU VERY MUCH.
23 December 2025
Reply from MiamiMD
Hi M,
Thank you so much for your wonderful feedback!
We're thrilled to hear that your order arrived in perfect condition and that you were pleased with the packaging, the product, and the service you received. Knowing you had such a positive experience truly means a lot to us.
Thank you for taking the time to share your kind words. We hope you continue to enjoy your products!
Cream is really good op
13 July 2026
Reply from MiamiMD
Hi Iris,
Thank you so much for your feedback!
We're delighted to hear that you're enjoying the cream and that it's working well for you.
We truly appreciate your feedback and hope you continue to love your results!
Great service is still available!!
I have always had great service and exceptional service. I have over ordered a couple of times. When I call to explain my order “mess ups” they resolve my problem immediately. You don’t get that kind of individual response and help at many other companies!!🥰
14 July 2026
Reply from MiamiMD
Hi Susan,
Thank you so much for your wonderful feedback!
We're truly delighted to hear that you've consistently had such positive experiences with our customer service. It's especially rewarding to know that whenever you've needed assistance with an order, our team was able to resolve everything quickly and efficiently.
Your kind words mean the world to us. Thank you taking the time to share your experience!
Read BBB reviews before buying MiamiMD products
Please read BBB (Better Business Bureau) reviews BEFORE buying. I am embarrassed to admit that MiamiMD ripped me off; definitely the doctor's HYPE and SPIN sold me. Outside USA, my delivery took one month. Days after ordering I was bombarded with their emails "GIVE US A REVIEW". Review what? It’s impossible that so many glowing Customer Reviews on Trust Pilot are AFTER months of use! Living outside the US I didn’t consider the Better Business Bureau. I am strict about checking everything on Trust Pilot and spent considerable time reading their displayed reviews (likely honest but not necessarily well supported with personal results). Please … if you are deciding to purchase MiamiMD products at least read BBB reviews as well.
21 July 2026
Unprompted review
Reply from MiamiMD
Hi Leanne,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be to experience a longer delivery timeframe for international shipments. Shipping times outside the United States can vary depending on customs processing and the destination country's postal service, which may result in delays beyond our control.
We also appreciate your comments regarding our review request emails. These emails are automatically sent after an order is placed to encourage customers to share their overall experience. We understand that receiving them before you've had enough time to evaluate the product may have been disappointing, and we value your feedback on this.
At MiamiMD, we welcome honest reviews from all customers, whether positive or negative, as they help us continue improving our products and services. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
Thank you again for your feedback, and we wish you all the best.
Great customer service!
15 July 2026
Reply from MiamiMD
Hi Diana,
Thank you so much for your kind feedback!
We're thrilled to hear that you had a great experience with our customer service. Providing friendly, prompt, and helpful support is always our goal, and it's wonderful to know we met your expectations.
We truly appreciate your feedback and taking the time to share your experience!
I still haven’t received my order that…
I still haven’t received my order that I placed in June
12 July 2026
Reply from MiamiMD
Hi Janice,
Thank you for your feedback, and we're very sorry to hear that you haven't received your order yet.
We'd be happy to look into this for you. To assist you as quickly as possible, free to reach out to our customer care team at support@miamimd.co with your order details. Once we have that information, we'll review your order status and work with you to determine the best resolution.
We sincerely apologize for the inconvenience and appreciate your patience. We look forward to resolving this for you as soon as possible.
Reply from MiamiMD
Hi Jeanie,
Thank you so much for your kind feedback!
We're delighted to hear that you found our responses prompt and our advice helpful. Providing timely, friendly, and informative support is always our goal, and we're so glad we could assist you.
We truly appreciate you for taking the time to share your experience!
Customer service is outstanding
Customer service is outstanding. I am encouraged to try more of their products.
20 July 2026
Reply from MiamiMD
Hi Norma,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you had an outstanding experience with our customer service. We hope you'll enjoy exploring more of our products, and we're always here if you have any questions or need personalized recommendations along the way.
Your kind words truly mean a lot to our team, and we're delighted to know we've earned your confidence. We truly appreciate it!
I find the cream makes my skin feel…
I find the cream makes my skin feel very supple and smooth, but I’ve yet to see any improvement on the crepeness! I’ve been using it for 2 weeks once a day, sometimes missing a day, so I’m going to be more diligent using everyday!
12 July 2026
Reply from MiamiMD
Hi Ellen,
Thank you for sharing your experience!
We're so glad to hear that the cream is leaving your skin feeling supple and smooth. While it's understandable that you're eager to see improvements in the appearance of crepey skin, two weeks is still relatively early, especially if you've been using it once a day and occasionally missing a day.
For the best results, we recommend applying twice daily, morning and evening, to clean, dry skin and using it consistently every day. With regular use, we hope you'll begin to notice more visible improvements over time.
We truly appreciate you giving it a try and wish you continued success on your skincare journey!
I’m using age defying lift & firm cream…
I’m using age defying lift & firm cream for about 3 weeks now, I can see some changes not as much as I expected but I’ll give it time, I also just started using advanced crepe fix , so I’m waiting to see the changes in my under chin and neck, but I won’t give up even if I have to keep ordering more, thanks Miami MD
12 July 2026
Reply from MiamiMD
Hi Patricia,
Thank you so much for sharing your experience!
We're delighted to hear that you've already started noticing some positive changes after about three weeks of using the Age-Defying Lift & Firm Cream. We also appreciate your patience as you begin using Advanced Crepe Fix on your under chin and neck.
Consistency is key with any skincare routine, and we're glad you're giving your skin the time it needs. We hope you continue to see even more improvement with continued use.
We truly appreciate your feedback and look forward to hearing about your continued progress!
Reply from MiamiMD
Hi Sharond,
Thank you for your kind feedback!
We're so glad to hear that you've had a positive experience with our company. We appreciate your patience as you continue using the product, and we hope you'll begin to see the results you're looking for with continued, consistent use.
Thank you for giving our product a try and we truly look forward to being part of your skincare journey!
I like the customer service and the…
I like the customer service and the products that they describe.
However, I have still not seen any real results
19 July 2026
Unprompted review
Reply from MiamiMD
Hi Barbara,
Thank you for taking the time to share your feedback!
We're so glad to hear that you've had a positive experience with our customer service and that you appreciate our products.
At the same time, we're sorry to hear that you haven't seen the results you were hoping for yet. While many customers experience positive improvements, results can vary depending on individual skin type, condition, and consistency of use.
We truly appreciate you giving our product a try, and we hope you'll begin to see more noticeable improvements with continued use!
Regular contact with the provider
Regular contact with the provider. Quick delivery of the product.
19 July 2026
Reply from MiamiMD
Hi Gail,
Thank you so much for your feedback!
We're delighted to hear that you've had a positive experience with our regular communication and prompt delivery.
We believe keeping our customers informed and ensuring timely service are important parts of providing the best possible experience.
We truly appreciate your kind words!
It seems like a scam to me when I…
It seems like a scam to me when I ordered 1 $44 product and immediately got billed for $240! I’m gladly my refund is processing but I had to call and email and that is not what I expected. Not the way to treat a prospective buyer...
18 July 2026
Reply from MiamiMD
Hi Barbara,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience.
We understand how concerning and frustrating it must have been to see an unexpected charge, and we sincerely apologize for the confusion. This is certainly not the experience we want for our customers.
We're glad we were able to assist you and that your refund is now being processed. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything else we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
Your feedback is important to us, and thank you again for bringing this to our attentio.
Reply from MiamiMD
Hi Charlene,
Thank you for your feedback!
We're glad to hear that you were happy with our quick response time. We hope that as you continue using the product, you'll begin to see the improvements you're looking for.
Taking progress photos is a great way to track subtle changes over time, and we appreciate your patience as you continue your skincare journey.
We truly appreciate your feedback and look forward to hearing about your progress!
Maybe its because I've only used it for…
Maybe its because I've only used it for 2 weeks, I don't know, but I see no difference in my face wrinkles and creepy skin
It does hydrate it nicely though.
12 July 2026
Reply from MiamiMD
Hi Jackie,
Thank you for sharing your honest feedback.
After just 2 weeks, it may still be a bit early to see the full benefits. While it's wonderful to hear that your skin feels nicely hydrated, improvements in the appearance of wrinkles and crepey skin can take more time and may vary from person to person depending on individual skin type and condition.
We appreciate your patience and hope you'll continue to see gradual improvements with consistent use as directed.
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