I have only been using it for a few days because I was sick but the few days that I have been using it, my skin was crusty and it brought down the crustiness that it's starting to feel smooth now. So... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always a pleasure to speak to customer service support with any subscription changes. Their product itself works wonderfully , does not go on greasy and leaves your skin very smooth and hydrated ; ver... See more
Company replied
You’ve responded quickly when I wrote that the survey was not working. The next day I checked and I could could access it just fine’ I’ve also appreciated the notification that my order was going to b... See more
Company replied
I have purchased this cream several times and for some reason, let purchasing another lapse. (A lot going on).I noticed a difference in my skin and couldn't wait to start using it again. I'm 67 and it... See more
Company replied
Company details
- Beauty Product Supplier
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Cosmetics Store
- Skin Care Clinic
Written by the company
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
Contact info
1900 Midway Lane, 37167, Smyrna, United States
- 1-844-829-8772
- support@miamimd.co
- www.miamimd.co
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing Effects
I’m 62, and had recently become very self-conscious about the skin on my neck and above my lip, so I tried your Advanced Crepe Fix cream. I’d watched your video about it and it made perfect sense. The results were very fast and impressive.I LOVE this cream and I’m almost out of it and need to order it!!
15 July 2026
Unprompted review
Reply from MiamiMD
Hi Julie,
Thank you so much for sharing your amazing experience!
We're absolutely thrilled to hear that Advanced Crepe Fix has made such a positive difference for you. It's wonderful to know that you noticed fast, impressive results and that you're feeling more confident about the skin on your neck and above your lip.
Your kind words truly mean the world to us, and we're so happy that you LOVE the cream! We can't wait to continue being part of your skincare journey!
The product is non greasy and…
The product is non greasy and moisturizing. However it is NOT getting rid of my saggy skin or crepe problem
8 July 2026
Reply from MiamiMD
Hi Beverly,
Thank you for taking the time to share your honest feedback.
We're glad to hear that you like the non-greasy feel and moisturizing benefits of the product. However, we're truly sorry to learn that it hasn't improved the appearance of your sagging or crepey skin as you had hoped. We understand how disappointing that can be. While many customers experience positive results, individual results can vary depending on factors such as skin type and condition.
We sincerely appreciate your feedback, as it helps us continue to improve our products and customer experience. Thank you for giving our product a try.
Great Customer Service
My order had a credit card blip and two orders were processed. I contacted Customer Service and it was resolved immediately. One order is now being shipped.
15 July 2026
Reply from MiamiMD
Hi Paul,
Thank you so much for your wonderful feedback!
We're happy to hear that our customer service team was able to quickly resolve the issue with your duplicate order and ensure that everything was taken care of promptly. Providing fast, hassle-free support is always our goal, and we're so glad we could get your order back on track.
We truly appreciate your support and hope you enjoy your order!
Fabulous products
The products purchased make my skin feel heavenly. My feet are crack free after a weeks use
8 July 2026
Reply from MiamiMD
Hi Laura,
Thank you so much for your feedback!
We're thrilled to hear that you're loving your Miami MD products! It's fantastic to know they're leaving your skin feeling heavenly and that you've already noticed your feet becoming crack-free after just one week of use.
Hearing about your positive results truly makes our day!
MiamiMD products are absolutely…
MiamiMD products are absolutely gorgeous to use. It's still recent days for me (2 weeks only) and I am looking forward to seeing improvements in my skin, hair and nails. Email contact is efficient and friendly. Can definitely recommend these products to Australian ladies.
15 July 2026
Reply from MiamiMD
Hi Leanne,
Thank you so much for your wonderful feedback!
We're delighted to hear that you're enjoying your products and that you've had such a positive experience with our customer support team. It's great to know that you find our email communication efficient and friendly.
Since you've only been using the products for about two weeks, you're still in the early stages of your skincare journey. With continued, consistent use, we hope you'll begin to notice even more improvements in your skin over the coming weeks.
Thank you for your kind recommendation to other Australian ladies!
I did not sign up for a subscription and IT DOES NOT WORK!
I did not sign up for a subscription, nor did I see any notification that my order included a subscription. Within a very short time, certainly not a month, they claim they shipped me a new order. I immediately notified them that I didn’t want the item,but they said I couldn’t cancel it because it was shipped. Then offered me a small refund to keep the product. Please note I still have not received the automatic shipment and I do not want the product because it DOES NOT WORK! The original shipment was supposed to be guaranteed, but they will not honor that guarantee on the first shipment of the partially use product.
11 July 2026
Unprompted review
Reply from MiamiMD
Hi Lorielee,
Thank you for taking the time to share your feedback.
We apologize for any confusion regarding the subscription and the recurring order. We understand how upsetting it is to receive an order you weren't expecting, especially when you no longer wish to continue using the product.
Regarding our 60-day Money-Back Guarantee, refund requests must be made within the terms of our return policy. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
Thank you for bringing your concerns to our attention, and we appreciate the opportunity to make things right.
I never received my products
I never received my products. I would like to either have the products expedited or a full refund.
8 July 2026
Reply from MiamiMD
Hi Norma,
Thank you for honest feedback, and we're sorry to hear that you haven't received your order.
Our records indicate that the package was marked as delivered. We'd like to investigate this further and help resolve the issue as quickly as possible. Please contact our support team at support@miamimd.co, and we'll be happy to review the delivery details and determine the best next steps.
We appreciate your patience and look forward to assisting you.
Excellent customer service!
Excellent customer service!
Great products with quick visible results
8 July 2026
Reply from MiamiMD
Hi Roopa,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you've had an excellent experience with our customer service team and that you're already seeing quick, visible results from our products.
Your kind words and support mean so much to us. We truly appreciate you!
Unfortunately after using almost the…
Unfortunately after using almost the complete jar I didn't see even s slight change. Instructions were for twice a day, but I applied whenever I had to wipe my face or drank from a glass. I would reapply in case I removed it.
It actually felt a bit dry after a few minutes. Others may have a better experience than I did.
14 July 2026
Reply from MiamiMD
Hi Bette,
Thank you for taking the time to share your honest feedback.
We're truly sorry to hear that you didn't experience the results you were hoping for, even after using nearly the entire jar. We understand how disappointing that can be, especially when you were so diligent about applying the product.
While many customers see positive results, we recognize that skincare products can work differently for each individual. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
Your feedback is very important to us as we continue to improve our products and customer experience.
I just started using all the products…
I just started using all the products so it’s early to tell how they all work. The ingredients on labels show they are not harsh or harmful.
14 July 2026
Reply from MiamiMD
Hi Ernestine,
Thank you so much for sharing your experience!
We're glad to hear you've started using our products and appreciate your thoughtful feedback. Since you're still in the early stages, it's completely understandable that you're giving them a little more time to show their full benefits.
We're also glad to know you feel confident about the ingredients. We carefully formulate our products with quality ingredients designed to support your skincare goals while being gentle on your skin.
We hope you'll continue to see positive improvements with consistent use, and we truly appreciate you taking the time to share your experience!
Always a pleasure to speak to customer…
Always a pleasure to speak to customer service support with any subscription changes. Their product itself works wonderfully , does not go on greasy and leaves your skin very smooth and hydrated ; very affordable compared to higher end makeup brand that give the same results.
14 July 2026
Reply from MiamiMD
Hi Florida,
Thank you so much for your wonderful feedback!
We're delighted to hear that it's always a pleasure working with our customer service team and that they've made your subscription changes easy and hassle-free. It's also wonderful to know you're loving the product!
We're so glad it's working well for you, leaving your skin feeling smooth, hydrated, and never greasy. Thank you for your feedback!
Started using Lift and Firm 5/7/26
Started using Lift and Firm 5/7/26. I was hopeful. After 2 months of use I noticed no change. I inquired about a refund but was told I was a few days too late. After 30 days I did text that I see no difference but was encouraged to wait. Not a happy customer.
7 May 2026
Unprompted review
Reply from MiamiMD
Hi Antoinette,
Thank you for taking the time to share your experience. We're truly sorry to hear that Lift & Firm Cream did not provide the results you were hoping for.
We understand how disappointing it must have been to continue using the product after being encouraged to allow more time for results, only to later find that your refund request fell outside our 60-day Money-Back Guarantee period.
While skincare results can vary from person to person, we recognize that this was not the outcome you expected. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
Thank you again for your honest feedback, and we're sorry your experience did not meet your expectations.
Reply from MiamiMD
Hi Carol,
Thank you so much for your kind words!
We're delighted to hear that everyone you interacted with was helpful and happy to assist you. Providing friendly, caring, and knowledgeable support is always our goal.
We truly appreciate your feedback!
Company lies about products
Company lies about products. Even tried a review wouldn’t let me. I’m 74. Spent close to $1,00.00 on products that didn’t work for older woman. I called to tell I wanted to return items. Nope said I needed to try them for 90 days past my 60. She said sorry. Seriously??
1 May 2026
Unprompted review
Reply from MiamiMD
Hi Kathy,
Thank you for sharing your feedback. We're truly sorry to hear that the products did not meet your expectations and that your experience left you feeling disappointed.
We understand how frustrating it can be when you don't see the results you were hoping for. While individual results can vary depending on factors such as skin type and condition, we recognize that this doesn't lessen your disappointment.
Regarding our Money-Back Guarantee, refund requests must be made within 60 days of the delivery date. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
We sincerely appreciate you taking the time to share your experience.
Reply from MiamiMD
Hi Jackie,
Thank you so much for your amazing feedback!
We're absolutely thrilled to hear that our customer service team knocked it out of the park! Your kind words truly mean the world to us and will be shared with our team.
Thank you for choosing us and for taking the time to share your experience.
Fast wonderful service!
13 July 2026
Reply from MiamiMD
Hi Nancy,
Thank you so much for your feedback!
We're delighted to hear that you received fast and wonderful service. Providing prompt, friendly, and helpful support is always our goal.
We truly appreciate your kind words and look forward to serving you again!
Good products with decent results
I have been using these products for many months now and I really like them. The advance lift and firm doesn’t leave your face feeling greasy. The wrinkle and liner eraser I use on my arms and it seems to be helping and the spot remover I’ve been using on my face and hands, and that seems to be helping too.
11 November 2025
Reply from MiamiMD
Hi Lori,
Thank you so much for sharing your wonderful experience!
We're delighted to hear that you've been using our products for several months and are enjoying the results. It's great to know that the Age Defying Lift & Firm Cream leaves your skin feeling comfortable without a greasy finish. We're also happy to hear that you're seeing improvements with the Wrinkle & Line Eraser on your arms and the Dark Spot Corrector on your face and hands.
Hearing that our products are becoming a valued part of your skincare routine is incredibly rewarding.
We truly appreciate your continued trust!
Your product doesn't do what you said…
Your product doesn't do what you said it did. I will not buy from you again.
12 July 2026
Reply from MiamiMD
Hi Anita,
Thank you for taking the time to share your feedback. We're truly sorry to hear that our product did not meet your expectations.
We understand how disappointing it is when a product doesn't deliver the results you were hoping for. While many customers experience positive results, we recognize that skincare results can vary from person to person.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
Your feedback is important to us and will be shared with our team as we continue to improve our products and customer experience.
Reply from MiamiMD
Hi Mrs. Lesa,
Thank you for sharing your feedback!
With just one jar, it may still be too early to fully evaluate your results. Skincare improvements can take time, and many customers notice more visible changes with continued, consistent use.
We appreciate you giving it a try and hope you'll begin to see the results you're looking for as you continue your skincare routine.
Quick responses when I write
Quick responses when I write. I also like having someone assigned to me that I can write to for help. The dark spot remover seems to be working.
4 July 2026
Reply from MiamiMD
Hi Mrs. Nancy,
Thank you so much for your wonderful feedback!
We're delighted to hear that you appreciate our quick responses and enjoy having a dedicated team member available to assist you whenever you have questions.
We're also excited to hear that the Dark Spot Corrector seems to be working for you! We hope you'll continue to see even more improvement with consistent use.
Thank you for taking the time to share your experience!
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